NHTSA ID Number: 10171835
Manufacturer Communication Number: SA-007-20
TSB/Document Date: 2020-02-29
Summary
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED QUESTIONS (FAQ). General Questions, Setup and Getting Started, Registration / Enrollment, WI-FI General Information, WI-FI How-To, WI-FI Trial Period, Interacting With The App, Service Issues, Troubleshooting, Dealer Processes, Educational Videos, Resources
Mazda North American Operations
Irvine, CA 92618-2922
Service Alert
Subject:
MAZDA CONNECTED SERVICES - FREQUENTLY ASKED
QUESTIONS (FAQ)
Service Alert No.: SA-007/20
Last Issued: 02/27/2020
BULLETIN NOTES
This service alert supersedes the previously issued service alert listed below. The changes are noted in
Red text.
Previous Service Alert
Date(s) Issued:
SA-007/20
02/18/20 and 01/10/20
SA-054/19
12/17/19 and 12/06/19
APPLICABLE MODEL(S)/VINS
2020 CX-30
DESCRIPTION
Frequently Asked Questions (FAQ)
Index
General Questions
Setup and Getting Started
Registration / Enrollment
WI-FI General Information
WI-FI How-To
WI-FI Trial Period
Interacting With The App
Service Issues
Troubleshooting
Reception Level Inspection
Dealer Processes
Educational Videos
Resources
Page 1 of 17
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/27/2020 10:59 AM tlawrenc
Service Alert No.: SA-007/20
Last Issued: 02/27/2020
General Questions
FAQ
Answer
Like a personal assistant for your Mazda, access your vehicle's
health report, remotely start your CX-30's engine, lock and
unlock the doors and more through the MyMazda app on your
What is included in
mobile device. All complimentary for the first three (3) years of
Connected Services?
ownership. The vehicle can also be equippped with in-car Wi-Fi
capabilities and provide access to emergency services like
automatic 911 dialing and roadside assistance.
Connected Services utilizes a built-in cellular data connection between the vehicle
and the MyMazda smartphone app, offering remote access to a variety of great
features, including:
What benefits come
1. Monitoring your vehicle status from nearly anywhere
with Connected
2. Remotely starting your vehicle from much farther away than key-fob-activated
Services?
remote start systems
3. Using Vehicle Finder to more easily find your vehicle; especially helpful when
parked in a large, crowded parking lot.
On which vehicles is
Connected Services
available?
Connected Services is available on the 2020 CX-30. Other models to feature
Connected Services have yet to be announced.
All 2020 Mazda CX-30 vehicles (all trims) support Connected Services. Signal
How do I know my
strength can be checked on the Mazda Connect center display.
Mazda supports
On the Mazda Connect home screen, go to "Navigation" or "Entertainment" and
Connected Services?
look for the telematics icon at the bottom right of the screen.
Is Connected Services
Yes, Connected Services features are available on manual transmission vehicles.
available on manual
However, the remote engine start/stop feature is not available for manual
transmission
transmission vehicles.
vehicles?
When will the free
At time of RDR.
Connected Services
In the case of an RDR reversal, Mazda's systems will identify the final retail sales
and Wi-Fi trial
date for that VIN and restart the clock for the 3-year free trial.
periods be activated?
Page 2 of 17
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda
North American Operations, U.S.A.
02/27/2020 10:59 AM tlawrenc
Service Alert No.: SA-007/20
Last Issued: 02/27/2020
Setup and Getting Started
FAQ
Answer
Is it mandatory to No, it is an optional service. However, if you do want
enroll in Connected to use Connected Services features, enrollment via
Services?
the MyMazda app is required.
If you are enrolled in Connected Services, you may
unsubscribe at any time via the MyMazda app, using
the following directions:
1. Go to “hamburger menu” (i.e., three vertical lines
How can I opt out of icon) on the top right of the app screen
Connected
2. Tap MyMazda
Services?
3. Tap My Vehicle
4. Tap on “more options menu” (i.e., three vertical
dots icon) on the top right of the app screen
5. Tap on “Unsubscribe Connected Services”
6. Confirm pop-up warning message
Is there a
Yes. While Connected Services is complimentary for the initial three (3) years from
subscription fee for
the original vehicle purchase date (i.e., RDR date), there is a fee after the 3 years.
Connected
The subscription fee after the complimentary period has yet to be determined.
Services?
Connected Services collects a variety of data, including:
Information at registration:
1. Personal information
1. Name
2. Address
What data does
3. Phone Number
Connected Services
4. Email
collect?
2. Vehicle Information
1. Vehicle Identification Number (VIN)
2. Year Model
3. Current Mileage
4. Miles Driven per Day
5. Driving Condition
Page 3 of 17
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/27/2020 10:59 AM tlawrenc
Service Alert No.: SA-007/20
Last Issued: 02/27/2020
6. Preferred Dealer
Data transmitted from vehicle:
1. Event of an Accident
1. Location of accident
2. Status of vehicle
2. Vehicle Warning Events
1. Location where vehicle warning was issued
2. Status of vehicle
3. Vehicle Status
1. When the vehicle is turned off, the vehicle sends out status information
including fuel level, oil condition and warning lights
Smartphone Device:
1. IMEI (device ID) at login for security purposes
For more information:
Connected Services Terms Conditions
Connected Services Privacy Policy
CV Important Notice (Secondary Driver)
Personal information is collected at the time of MyMazda app registration,
including name, address, telephone number, email address and VIN. For more
How does
information on the data collected by Connected Services, please refer to the
Connected Services
Connected Services Terms Conditions and Privacy Policy.
collect customer
Connected Services Terms Conditions
data?
Connected Services Privacy Policy
CV Important Notice (Secondary Driver)
What does Mazda
do with data
collected by
Connected
Services?
Anonymized information may be used for product quality, data analysis, research
and product development. For more information on the data collected by
Connected Services, refer to the Connected Services Terms Conditions and Privacy
Policy. For more information on the data collected by Connected Services, refer to
the Connected Services Terms Conditions and Privacy Policy.
Connected Services Terms Conditions
Connected Services Privacy Policy
CV Important Notice (Secondary Driver)
Will my data be
deleted when I
unsubscribe from
Connected
Services?
All personal information and information that indirectly enables the customer
identification will be deleted. Anonymized information may be used for product
quality, data analysis, research, and product development. For example, data
transmitted from your vehicle, such as Customer ID and VIN, will be stored and
utilized by Mazda after being disconnected from the customer information.
Page 4 of 17
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/27/2020 10:59 AM tlawrenc
Service Alert No.: SA-007/20
Last Issued: 02/27/2020
If I sell my Mazda,
will the next owner No, the new vehicle owner will not be able to view
be able to see my any of the previous owner’s data.
data?
Registration / Enrollment
FAQ
Answer
What if I’m already
If you’re already registered for a MyMazda account, you can simply enroll
registered for a MyMazda
another eligible vehicle to take advantage of Connected Services.
account?
How do I activate
Connected Services?
You can activate a Connected Services-equipped Mazda vehicle via the
MyMazda app. You will need to add your VIN and then read the entire
disclaimer and check "I Agree" or "I Disgree."
How do I enroll a new
vehicle in Connected
Services?
Simply take the following steps to enroll
another vehicle in Connected Services:
1. From the MENU, tap MyMazda
2. Tap My Vehicle
3. On the Action tab, tap Add Vehicle
4. Tap Scan VIN and scan barcode with your
camera OR, if the barcode cannot be
scanned, tap Manually Enter VIN and enter
the VIN
5. Tap VALIDATE
Page 5 of 17
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/27/2020 10:59 AM tlawrenc
Service Alert No.: SA-007/20
Last Issued: 02/27/2020
What should I do when I
see a “(400C04)” error
message when I try to
Wait several minutes and try again.
enroll in Connected
Services?
Do I need an internet
connection to access
Connected Services?
Yes. The MyMazda app will not work without an internet connection.
When pairing the
MyMazda app to a
vehicle, does the
authorization code
expire?
Yes, the code expires after 5 minutes. If it
has expired, you can request a new
authorization code via the MyMazda app.
Simply return to Connected Services
Enrollment, proceed to the step “Request
Authorization Code,” then tap “Request.”
While both codes are for security purposes, they work differently:
What is the difference
between the two-way
authorization
validation code and the
authorization code?
1. Validation Code: Used for two-way authentication when you initially sign
into your MyMazda app account. This code is sent to the your smartphone
device via SMS. You will enter your validation code in to the MyMazda app
after receiving it via SMS during the app registration process.
2. Authorization Code: Used to pair your MyMazda account to the vehicle.
This code is sent to the vehicle’s head-unit display. You will then enter the
authorization code in to the MyMazda app after confirming it on the
vehicle’s head-unit display during Connected Services enrollment.
You can SIMULATE Connected Services functions in Guest Mode (not
connected to a vehicle) by simply selecting "Guest Mode" from the MyMazda
What Connected Services
app login screen. Then, select "2020 CX-30" to see how Connected Services
functions can be accessed
features like Remote Start and Vehicle Status look on the MyMazda app.
in Guest Mode?
Guest Mode also provides helpful features, including dealer search,
recommended maintenance schedule, manuals and guides, Roadside
Page 6 of 17
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/27/2020 10:59 AM tlawrenc
Service Alert No.: SA-007/20
Last Issued: 02/27/2020
Assistance and a variety of other Menu options.
Register for a MyMazda account and enroll in Connected Services to
experience the full suite of features.
Can multiple users be
registered under the
same email address?
No, additional users must use email addresses that are not currently used on
the MyMazda app and MyMazda Web.
What about loaner
vehicles? Will the
Connected Services
functions be activated?
Connected Services functions can easily be activated on any 20MY CX-30 via
the MyMazda app, even a loaner. If a customer utilizing the loaner activates
their phone, after returning the loaner, the dealer (or next customer) can
override at any time via MyMazda app.
For security purposes, dealer processes will need to be in place to terminate
Connected Services from former driver when loaner vehicle is returned.
Can I register more than
one vehicle under the
same Mazda Connected
Services account?
Yes, you can register up to five (5) vehicles
under the same account.
How do I unsubscribe
from Connected
Services?
If you are subscribed to Connected
Services, you may unsubscribe at any time
via the MyMazda app, using the following
directions:
1. Go to “hamburger menu” (i.e., three
vertical lines icon) on the top right of the
app screen
2. Tap MyMazda
3. Tap My Vehicle
4. Tap on “more options menu” (i.e., three
vertical dots icon) on the top right of the
app screen
5. Tap on “Unsubscribe Connected
Services”
6. Confirm pop-up warning message
Page 7 of 17
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/27/2020 10:59 AM tlawrenc
Service Alert No.: SA-007/20
Last Issued: 02/27/2020
How do I delete my
vehicle from the
MyMazda app?
When parting with a Mazda vehicle that
used Connected Services, but you are
planning to use another Mazda vehicle,
delete the vehicle registration information
used by Connected Services via the
following steps:
1. Tap "My Vehicles" from the MENU
2. Tap “Edit Vehicle” from the Action Tab
3. Tap [DELETE VEHICLE]
4. Read the WARNING carefully, and tap
[CONFIRM] if you are sure you wish to
delete the vehicle
You will automatically be withdrawn from
Connected Services at the same time. As
your customer information will remain in
the system, if you are planning on using a
Connected Services-capable Mazda vehicle
afterwards, you can continue using the
MyMazda app by registering the vehicle.
How do I delete my
account from the
MyMazda app?
You can delete your account from the
MyMazda app entirely using the following
directions:
1. Tap “PROFILE” from the MENU.
2. Tap “Edit Profile” from the Action Tab.
3. Tap [DELETE ACCOUNT].
4. Read the WARNING carefully, and tap
[CONFIRM] if you are sure you wish to
delete your account. By deleting your
account, you are withdrawn from
Connected Services automatically, and the
vehicle registration information connected
to your account is deleted.
Does deleting my
MyMazda app account
cancel my Connected
Services subscription?
Yes, deleting your MyMazda account ends your subscription to Connected
Services.
For subsequent owners
of the vehicle, how do we
re-register the vehicle to
the new owner and shut
New owner can simply override the Connected Services functionality from the
first owner at any point via MyMazda app. New owner is alerted that they are
taking over from another owner. The first owner is notified that services are
terminated.
Page 8 of 17
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/27/2020 10:59 AM tlawrenc
Service Alert No.: SA-007/20
Last Issued: 02/27/2020
off data from the first
owner?
WI-FI General Information
FAQ
What is in-vehicle Wi-Fi?
Answer
In-vehicle Wi-Fi lets you use your vehicle as a Wi-Fi hotspot so you can
connect to the internet and stream media such as music, video and so on.
Do I need a wireless plan to Yes. You can take advantage of the free trial through Verizon that’s good for
access the internet with my 2GB or 6 months, whichever comes first. After the free trial period, you can
vehicle’s Wi-Fi hotspot?
sign up to Verizon’s wireless plan to continue services.
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TSB/Document ID: SA-007-20
Replacement Service Bulletin Number:
MFR Communication Date: 2020-02-27
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Communication Type: Service Bulletin/Repair Instructions
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- 🔥 Historical lowest pr-ice now on sa-le--hot se-lling.
- 【🎈𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝟲 𝗲𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝗿𝗲𝘀𝗲𝘁 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗔𝗕𝗦 𝗕𝗹𝗲𝗲𝗱𝗶𝗻𝗴, 𝗢𝗶𝗹 𝗥𝗲𝘀𝗲𝘁, 𝗘𝗣𝗕, 𝗦𝗔𝗦, 𝗧𝗵𝗿𝗼𝘁𝘁𝗹𝗲 𝗥𝗲𝗹𝗲𝗮𝗿𝗻, 𝗮𝗻𝗱 𝗕𝗠𝗦—𝗽𝘂𝘁𝘁𝗶𝗻𝗴 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹-𝗴𝗿𝗮𝗱𝗲 𝗺𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲 𝗯𝗮𝗰𝗸 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗵𝗮𝗻𝗱𝘀.】Spongy brakes? Stuck oil light? Parking brake won't release? Off-center steering? Rough idle after battery disconnect? Draining battery? IF745 handles all with a few taps. One tool covers six dealer-level resets, saving hundreds in labor costs. ❗ NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨ 𝗜𝗙𝟳𝟰𝟱 𝗴𝗼𝗲𝘀 𝗯𝗲𝘆𝗼𝗻𝗱 𝗯𝗮𝘀𝗶𝗰 𝗰𝗼𝗱𝗲 𝗿𝗲𝗮𝗱𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝟭𝟬 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗗𝗧𝗖 𝗟𝗼𝗼𝗸𝘂𝗽, 𝗜/𝗠 𝗥𝗲𝗮𝗱𝗶𝗻𝗲𝘀𝘀, 𝗙𝗿𝗲𝗲𝘇𝗲 𝗙𝗿𝗮𝗺𝗲, 𝗟𝗶𝘃𝗲 𝗗𝗮𝘁𝗮, 𝗢𝟮𝗦, 𝗢𝗕𝗠, 𝗘𝗩𝗔𝗣, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Pulling a code tells you something is wrong. IF745 tells you what the code means, when the fault happened, and what data surrounds it. Pass emissions with one I/M Readiness tap. Freeze the fault moment with Freeze Frame. Monitor live sensor data in real time. Turn cryptic codes into clear answers.
- 【🛒 𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝗳𝘂𝗹𝗹-𝘀𝘆𝘀𝘁𝗲𝗺 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗮𝗹𝗹 𝗺𝗼𝗱𝘂𝗹𝗲𝘀—𝗲𝗻𝗴𝗶𝗻𝗲, 𝗔𝗕𝗦, 𝗮𝗶𝗿𝗯𝗮𝗴, 𝘁𝗿𝗮𝗻𝘀𝗺𝗶𝘀𝘀𝗶𝗼𝗻, 𝘀𝘁𝗲𝗲𝗿𝗶𝗻𝗴, 𝘀𝘂𝘀𝗽𝗲𝗻𝘀𝗶𝗼𝗻, 𝗯𝗼𝗱𝘆 𝗲𝗹𝗲𝗰𝘁𝗿𝗼𝗻𝗶𝗰𝘀, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Warning lights on but you don't know why? Skip the $100+ diagnostic fee at the shop. Run a complete self-check from your driveway. IF745 reads and clears fault codes, retrieves ECU info, and displays live data from every accessible module—delivering a full vehicle health report in minutes, without leaving home.
- 【✅𝗜𝗙𝟳𝟰𝟱 𝗳𝗲𝗮𝘁𝘂𝗿𝗲𝘀 𝗮 𝟳-𝗶𝗻𝗰𝗵 𝗱𝗶𝘀𝗽𝗹𝗮𝘆, 𝗲𝗿𝗴𝗼𝗻𝗼𝗺𝗶𝗰 𝗱𝗲𝘀𝗶𝗴𝗻, 𝗪𝗶-𝗙𝗶 𝘂𝗽𝗱𝗮𝘁𝗲𝘀, 𝗮𝗻𝗱 𝘇𝗲𝗿𝗼 𝘀𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻 𝗳𝗲𝗲𝘀 𝗳𝗼𝗿 𝗵𝗮𝘀𝘀𝗹𝗲-𝗳𝗿𝗲𝗲 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀.】Large screen means no squinting. Intuitive navigation and customizable data displays put key info at your fingertips. Wi-Fi delivers lifetime free updates without a computer. No recurring fees. No hidden costs. Just a reliable tool that works as hard as you do.
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