NHTSA ID Number: 10171781
Manufacturer Communication Number: SA-012-20b
TSB/Document Date: 2020-02-27
Summary
2019-2020 MAZDA3 SERVICE CAUTIONS FOR NEW AND REVISED FEATURES. The 2019-2020 Mazda3 has new and revised features that are different from previous models, and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Index: PDI fuse, Apple CarPlay / Android Auto Install Kit, Blind Spot Monitoring System (BSM), Front Wiper Service Caution, i-ACTIVSENSE Switch, Traffic Sign Recognition (TSR), MAZDA CONNECT Power Function, MAZDA CONNECT Center Display View, In-Vehicle Digital Owner's Manual, Navigation System, SIRIUSXM Data Service, Power Door Locks, Auxiliary Key, Transmitter Battery Saving Function, Keyless Entry Using Auxiliary Key, Rear Door Child Safety Locks Operation, Link Seat & Climate Control Temperatures, Seat Warmer Turns OFF, Electric Parking Brake (EPB), A/C Air Temperature Is Not Cold, Tire Pressure Monitoring System (TPMS), Condition Based Maintenance, M-MDS (MDARS), Part Replacement
Last Issued: 02/04/2020
1. JM1BP******
150232
2. 3MZBP******
118758
and later
For 2019-2020
with Recall 4219L
completed
(Closed).
When the iACTIVSENSE
switch is pressed,
the following
systems are OFF
and the iACTIVSENSE OFF
indicator
illuminates.
1. Lane
Departure
Warning
System
(LDWS)
2. Blind Spot
Monitoring
(BSM)
3. Distance
Speed Alert
(DSA)
4. Rear Cross
Traffic Alert
(RCTA)
5. Lane-keep
Assist System
(LAS)
To turn the system
back to ON, press
the i-ACTIVSENSE
switch once.
Page 11 of 34
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/05/2020 10:37 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 02/04/2020
NOTE:
1. When the
ignition is
turned OFF ON, iACTIVSENSE
switches to
ON.
2. If MRCC is
activated, iACTIVSENSE
switches to
ON.
3. When MRCC is
deactivated, iACTIVSENSE
remains ON.
4. The iACTIVSENSE
switch does
not cancel
SBS. SBS can
be deactivated
using
infotainment
system
settings.
Page 12 of 34
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda
North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/05/2020 10:37 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 02/04/2020
Traffic Sign Recognition (TSR) * (2019 Mazda3 Only)
NOTE:
1. TSR function is only available with a dealer installed in-vehicle
navigation system accessory.
2. TSR function requires Forward Sensing Camera (FSC) recognition
or navigation SD card map data when the vehicle is driven.**
3. TSR function is not displayed in the Active Driving Display.
4. TSR function includes Speed Limit Alert and is only displayed in
the instrument cluster.
5. TSR function is disabled when Apple CarPlay™ or Android Auto™ is
connected.
* Some models
See Owner's Manual - When
Driving - i-ACTIVSENSE - iACTIVSENSE - Traffic Sign
Recognition System (TSR)
MGSS: Traffic Sign Recognition
(TSR)
MAZDA CONNECT
Speed Limit Alert OFF
(Default Setting)
No Function
Page 13 of 34
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/05/2020 10:37 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 02/04/2020
Driving under the speed limit
Driving over the speed limit
Stop sign and Speed Limit recognized
Page 14 of 34
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/05/2020 10:37 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 02/04/2020
Do Not Enter sign and Speed Limit
recognized
MAZDA CONNECT
Speed Limit Alert ON
(Customer Setting
Change)
Excessive Speed Warning
MAZDA CONNECT Speed Limit Alert Customer Settings
1. Speed Limit Alert Settings
1. OFF
2. Visual
3. Visual + Audible
2. Speed Limit Alert Threshold
1. 0 mph
2. +5 mph
3. +10 mph
** SD Card maps may contain information about the speed limits of
the roads. The navigation system is able to warn driver if they exceed
Page 15 of 34
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/05/2020 10:37 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 02/04/2020
the current limit. This information may not be available in some areas
or may not be fully correct for all roads on the map.
Speed Limit Alert* (2020 Mazda3 only)
NOTE:
1. Speed Limit Alert function is only available with a dealer installed
in-vehicle navigation system accessory**.
2. Speed Limit Alert function is displayed in the Instrument Cluster
and the Active Driving Display.
3. Speed Limit Alert function is disabled when Apple CarPlay™ or
Android Auto™ is connected.
* Some models
Below the Speed Limit
Above the Speed Limit
See Owner's Manual - When
Driving - i-ACTIVSENSE - iACTIVSENSE - Excessive Speed
Warning
1. Active Driving Display
2. Instrument Cluster
3. Basic Display
4. i-ACTIVSENSE Display
5. Speed Limit Indication
Page 16 of 34
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/05/2020 10:37 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 02/04/2020
MAZDA CONNECT Speed Limit Alert Customer Settings
1. Speed Limit Alert Settings
1. OFF
2. Visual
3. Visual + Audible
2. Speed Limit Alert Threshold
1. 0 mph
2. +5 mph
3. +10 mph
** SD Card maps may contain information about the speed limits of
the roads. The navigation system is able to warn driver if they exceed
the current limit. This information may not be available in some areas
or may not be fully correct for all roads on the map.
MAZDA CONNECT New Power Off Function
See Owner's Manual Interior Features - Mazda
Connect
1. Audio Mute - Short press the volume knob (Press again to cancel)
2. Power Off - Press and hold the volume knob (Press and hold again MGSS: ENTERTAINMENT SYSTEM
to Power ON)
In-vehicle Owner's Manual
installation
Page 17 of 34
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/05/2020 10:37 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 02/04/2020
MAZDA CONNECT Center Display View
The rear-view monitor does not utilize all of the center display space.
Function
Display
MAZDA
CONNECT FM
Rear View
Monitor
Page 18 of 34
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/05/2020 10:37 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 02/04/2020
In-Vehicle Digital Owner's Manual
The in-vehicle digital OM can be displayed on the center display while
the vehicle is stopped. Customer can search descriptions and watch
videos of vehicle features and functions by operating the commander
switch.
NOTE:
1. The digital owner's manual must be installed during PDI. Due to
printing deadlines and later updates to the digital manual, the
content of the digital manual may differ from the printed manual.
2. USB memory flash drive FAT16 or FAT32 format is required for
installation.
3. The vehicle's infotainment system will only accept file names
[contents.tar] and [contents.sig]. File names with additional
suffixes will not be accepted.
4. The infotainment system may inadvertently be powered OFF if the
diagnostic assist function buttons are not pressed correctly.
Simply press and hold the volume knob to power back ON.
Page 19 of 34
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/05/2020 10:37 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 02/04/2020
Navigation System
The 2019-2020 Mazda3 is not equipped with factory installed
navigation system, however, it is available as a dealer installed
accessory.
NOTE: Gen 6.5 Navi SD card with part number prefix BHP1
(2014-2018 Mazda3) installed in the Gen 7 2019-2020 Mazda3
will not function.
Gen 7
Gen 7
Gen 6.5
---
P/N prefix BDGF
Japan built vehicle
P/N prefix BDTS
Mexico built vehicle
P/N prefix BHP1
Interchangeable
SIRIUSXM Data Service No Free Trial (Preferred Package and above)
1. Only available as a paid subscription.
2. The 2019-2020 Mazda3 is not equipped with a factory installed
navigation system, however, it is available as a dealer installed
accessory.
3. SiriusXM Traffic Plus feature requires in-vehicle navigation SD
card.
See Owner's Manual - Interior
Features - Mazda Connect Appendix
SA-007/19 - SIRIUSXM DATA
SERVICES
Page 20 of 34
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/05/2020 10:37 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 02/04/2020
Power Door Locks
Doors Lock With Keys In The Vehicle When Liftgate Lock Switch Is
Pressed.
(Japan built) vehicles with VINs lower than
JM1BP******1142789 (produced before May 28, 2019)
DO NOT leave keys in the vehicle. The doors will lock with the keys in
the vehicle when the liftgate lock switch is pressed and the liftgate is See Owner's Manual Before Driving - Doors and Locks
closed, but the liftgate will not lock in the above condition.
NOTE: This is currently under investigation.
Doors cannot be unlocked using the outside door handle touch sensor
The door handle touch sensor system may not operate normally
under the following conditions:
1. The front passenger (without key) grabs and holds the outside door
handle before the driver (with key) touches the drivers outside door
handle unlock touch sensor.
2. The driver touches the sensing area of the door lock touch sensor
and the sensing area of the door release touch sensor at the same
time.
Good
No Good
Page 21 of 34
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/05/2020 10:37 AM tlawrenc
Service Alert No.: SA-012/20
Last Issued: 02/04/2020
Page 22 of 34
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
02/05/2020 10:37 AM tlawrenc
- High density negative paste, improves performance and...
- Enhanced life alloy or Silver Calcium stamped alloy...
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- High density negative paste, improves performance and...
- Enhanced life alloy or Silver Calcium stamped alloy...
- Calcium Lead positive grid, maximizes conductivity and...
- Robust Envelope Separator with puncture-resistant back...
- Vent cap design that resists acid leakage
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TSB/Document ID: SA-012-20b
Replacement Service Bulletin Number:
MFR Communication Date: 2020-02-04
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT ADAPTIVE/MOBILITY
MFR Component System:
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