Service Action
Code: 60E5
Subject
Release Date
REVISION SUMMARY

REVISION

Front Sunroof Drain Cleaning & Modification
February 12, 2020
Vehicles added under Criteria 02.

Affected Vehicles

Country

Beginning
Model
Year

Ending
Model
Year

Vehicle

USA

2018

2019

GOLF ALLTRACK

USA

2015

2019

GOLF SPORTWAGEN

USA

2018

2019

TIGUAN

CAN

2018

2019

GOLF ALLTRACK

CAN

2015

2019

GOLF SPORTWAGEN

CAN

2018

2019

TIGUAN

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.

Problem Description



Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

In some sunroof-equipped vehicles, the front sunroof drains can become blocked with moist
debris. If this happens, water could leak into the passenger compartment.

Corrective Action

Dealers will inspect, clean and modify the front sunroof drains.

Parts Information

No parts needed.

Code Visibility
Owner Notification

On February 07, 2020, Criteria 02 was added to this Service Action.
To be determined.

Campaign Expiration
Date

This campaign expires on December 31, 2021. Repairs must be performed on or before this
date to be eligible for payment. Keep this expiration date in mind when scheduling customers
for this action. If a customer wishes to have this service performed after the expiration date,
your dealerships normal parts and labor cost associated with this repair will apply.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2020
Form No. F_3.4_AHQ-CP-C_046 Rev. 1.0

60E5 Page 1 of 14

Claim Entry Instructions
The labor times listed here may differ from the labor operations and labor times listed in ELSA.
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number

60E5

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner

Mark labor as causal
Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However, loaner/rental
may be covered under the mobility program. Please refer to the Volkswagen Warranty Policy
and Procedures Manual for loaner claims information and reimbursement details.
Canada: Loaner/rental coverage cannot be claimed under this action. Please refer to t
Volkswagen Service Loaner Program to determine loaner eligibility.

Criteria I.D.

01
Remove front sunroof drain flaps and clean front sunroof drains
Labor operation:

Criteria I.D.

6048 49 99

30 T.U.

02
Remove wiper cowl, wiper linkage and cover. Remove front sunroof drain flaps and
clean front sunroof drains
Labor operation:

6048 50 99

80 T.U.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2020
Form No. F_3.4_AHQ-CP-C_046 Rev. 2.0

60E5 Page 2 of 14

Campaign Work Procedure

60E5 Service Action

NOTE
•

These repair instructions may differ from the labor operations and labor times listed in ELSA.

•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

•

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

Repair Overview

•

Remove flaps from left front and right front
sunroof drains.

Required Tools (Criteria 02 Vehicles Only)

Puller - Wiper Arm Kit Puller 1
-T10369/1-

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2020
Form No. F_3.4_AHQ-CP-C_046 Rev. 2.0

60E5 Page 3 of 14

Repair Instruction
Section A - Check for Previous Repair
TIP
If Campaign Completion label is present, no further work is required.
•

Enter the VIN in Elsa and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a copy
with the repair order.
•

Confirm the Campaign/Action is open .
If the status is closed, no further work is required.

•

Note the Applicable Criteria ID for use
in determining the correct work to be done and
corresponding parts associated.

•

All Safety Recalls MUST be completed before
starting this Campaign.

Vehicles with Criteria 01 - Proceed to Section B
Vehicles with Criteria 02 - Proceed to Section C

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2020 Volkswagen Group of America, Inc. and Volkswagen Canada. All Rights Reserved.
February 2020
Form No. F_3.4_AHQ-CP-C_046 Rev. 2.0

60E5 Page 4 of 14

Section B – Repair Procedure (Vehicles with Criteria 01)
Remove plenum chamber cover clips:
•

Remove the outer most plenum chamber
cover clip on the left and right plenum
chamber covers.
NOTE

Left side shown. Procedure for right side is similar.

Removing sunroof drain flap:
NOTE
When working during extreme temperatures, it is
recommended that the vehicle be allowed to
acclimate inside the shop to avoid temperaturerelated component damage/breakage. Damage to
plenum chamber covers will not be covered under
this action.
•

Carefully lift the plenum chamber cover
approximately 15 cm.

•

Reach in along the outer edge of the plenum
chamber (between the wiper transmission and
the plenum chamber on the left side).

•

Carefully remove the red sunroof drain flap
downward off the sunroof drain.

•

Repeat on the opposite side.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These