Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000
Original Publication Date: January 09, 2020
To:

All Toyota Dealer Principals, General Managers, Service Managers, and Parts Managers

SPECIAL SERVICE CAMPAIGN 19TC06 (Remedy Notice)
Certain 2020 Model Year Toyota Avalon, and Camry with 2GR-FKS Engine
Engine ECU Reprogram
Model / Years
2020 Avalon
2020 Camry

Production Period
Early August 2019 – Late
October 2019
Early August 2019 – Late
October 2019

Approximate Total
Vehicles

Approximate Stop Sale
Dealer Inventory

3,400

1,800

3,100

1,000

STOP! DO NOT SELL NEW VEHICLES IN DEALER INVENTORY.
Refer to Dealer Inventory Procedures section for more details.

Condition
The engine ECU in the involved vehicles includes certain erroneous transmission related calibration values. As
a result, this software does not match the version intended to be used on production vehicles.
Remedy
Any authorized Toyota dealer will update the engine ECU software FREE OF CHARGE.
Covered Vehicles
There are approximately 6,500 vehicles covered by this Special Service Campaign. Approximately 30 vehicles
involved in this Special Service Campaign were distributed to Puerto Rico.

© 2019 Toyota Motor Sales, USA

Special Service Campaign 19TC06 - Remedy - D - Page |2

Owner Letter Mailing Date
Toyota will begin to notify owners in mid-January 2020. A sample of the owner notification letter has been
included for your reference.
Toyota makes significant effort to obtain current customer name and address information from each state
through industry resources when mailing owner letters. In the event your dealership receives a notice for a
vehicle that was sold prior to the Special Service Campaign announcement, it is the dealership’s responsibility
to forward the owner letter to the customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to performing repairs.
Dealers should perform the repair as outlined in the Technical Instructions found on TIS.

Dealer Inventory Procedures
New Vehicles in Dealership Inventory (In-Stock Vehicles)
As of January 09, 2020, there are approximately 2,800 vehicles in new dealer stock.

Dealers ARE NOT to deliver any new vehicles in dealer inventory that are covered by
this Special Service Campaign until the remedy has been performed.
Vehicles covered by this Special Service Campaign should be verified through TIS. We
request your assistance to ensure involved vehicles are identified and not delivered prior to
performing the remedy.

NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Inspection Reminder Mirror Hang Tags for Covered Vehicles in New Dealer Stock
To easily recognize vehicles involved in this Special Service Campaign, each dealership should utilize
Inspection Reminder Hang Tags. Inside the vehicle’s glove box are stickers containing the VIN. Apply one of
these stickers to the hang tag and install the hang tag in the vehicle. A sample copy of the Inspection Reminder
Hang Tag has been included for your reference.
NOTE: Dealerships can order hang tags from the Material Distribution
Center (MDC).

Part Number
00411-140003

Description
Inspection Mirror Hang Tag

Quantity
25 Per Pack

Special Service Campaign 19TC06 - Remedy - D - Page |3

Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction, Toyota requests that dealers complete this Special Service Campaign on any
used vehicles currently in dealer inventory that are covered by this Special Service Campaign prior to customer
delivery. However, if the campaign cannot be completed (for example, due to remedy parts availability),
delivery of a covered vehicle is acceptable if disclosed to the customer that the vehicle is involved in a Special
Service Campaign.
Toyota expects dealers to use the attached Customer Contact and Vehicle Disclosure Form to obtain vehicle
buyer information. Dealers are expected to provide a copy of the completed form, along with the most current
FAQ, to the vehicle buyer. Toyota and the dealer may use this information to contact the customer when the
remedy becomes available.
Keep the completed form on file at the dealership and send a copy to quality_compliance@toyota.com. In the
subject line of the email state “Disclosure Form 19TF01” and include the VIN.
NOTE: Dealers can identify if any of their new and used inventory has any open campaigns in the Vehicle
Inventory Summary available in Dealer Daily (Non SET and GST dealers: https://dealerdaily.toyota.com/). The
Vehicle Inventory Summary may take up to 4 hours to populate information for newly launched campaigns.
Toyota Certified Used Vehicle (TCUV)
The TCUV policy prohibits the certification of any vehicle with an outstanding Safety Recall, Emission Recall,
Special Service Campaign, or Limited Service Campaign. Thus, no affected units are to be designated, sold,
or delivered as a TCUV until all applicable Safety Recalls, Emission Recalls, Special Service Campaigns, and
Limited Service Campaigns have been completed on that vehicle.

Customer Handling, Parts Ordering, and Remedy Procedures
Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or the Special Service Campaign. Please welcome them to your dealership and answer any questions that
they may have. A Q&A is provided to assure a consistent message is communicated.
Customers with additional questions or concerns are asked to please contact the Toyota Customer Experience
Center (1-888-270-9371) - Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Tania Saldana (859) 815-9968 in Toyota Corporate Communications.
Please do not provide this number to customers. Please provide this contact only to media.

© 2019 Toyota Motor Sales, USA

Special Service Campaign 19TC06 - Remedy - D - Page |4

Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly;
technicians performing this repair are required to currently hold at least one of the following certification
levels:

•
•
•
•

Certified (any specialty)
Expert (any specialty)
Master
Master Diagnostic Technician

Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls, Emission Recalls,
and Service Campaigns on the vehicle during the time of appointment.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have
the repair performed correctly, please designate at least one associate (someone other than the individual
who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
Vehicles Emission Recall Proof of Correction Form (California only)
As this Special Service Campaign includes emission related parts, California dealers are requested to fill out
the Vehicle Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner
may require this form for vehicle registration renewal. It is important to note that the forms are an official state

document and blank forms must be secured to prevent misuse.
Booklets can be ordered from the MDC (material number 0041092007).
Please complete the form and provide it to the owner. The first
non-completed VINs will be submitted to the California state
DMV by August 03, 2020. If the vehicle owner’s warranty claim will
not be processed and paid prior to this date, please be sure to complete a form and provide it to a California
owner.

Special Service Campaign 19TC06 - Remedy - D - Page |5

Warranty Reimbursement Procedures
Warranty Reimbursement Procedure

Verify Vehicle Eligibility
1. Confirm vehicle VIN matches
the RO.
2. Check Vehicle Inquiry System for
Campaign eligibility.

Not Covered

No further action required.

Covered

Perform Health Check. Is a Update
available for the Engine and/or
Transmission Systems?

NO

YES
Update the Engine / Transmission
CID’s

Campaign complete.
Return the vehicle to the customer.

Perform Verification Heath Check

Op Code
19TC06
•

Description
Reprogram the engine ECU

Flat Rate Hours
0.8

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Special Service Campaign. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

© 2019 Toyota Motor Sales, USA

Special Service Campaign 19TC06 - Remedy - D - Page |6

Campaign Designation / Phase Decoder

19TA01
19

T

A

01

Year Campaign
is Launched

Vehicle Make

Field Action Category and Phase

Field Action Sequence

A = Safety Recall Remedy
B = Safety Recall Interim
C = Special Service Campaign
D = Limited Service Campaign
E = Customer Support Program
F = Emissions Recall

01 = 1st Field Action of the year
02 = 2nd Field Action of the year
03 = 3rd Field Action of the year

19 = 2019
20 = 2020
21 = 2021
22 = 2022
23 = 2023
Etc...

T = Toyota
L = Lexus

(May use other characters in unique
cases)

(The sequence is unique for each
Field Action category)
(May use other characters in
unique cases)

Examples:
19TA01 = Launched in 2019, Toyota, Safety Recall Remedy Phase, 1st Safety Recall Launched in 2019
20TC02 = Launched in 2020, Special Service Campaign, 2nd Special Service Campaign Launched in 2020
21TE05 = Launched in 2021, Customer Support Program, 5th Customer Support Program Launched in 2021

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Special Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

SPECIAL SERVICE CAMPAIGN 19TC06 (Remedy Notice)
Certain 2020 Model Year Toyota Avalon, and Camry with 2GR-FKS Engine
Engine ECU Reprogram
Frequently Asked Questions
Original Publication Date: January 09, 2020

Q1:
A1:

Q2:
A2:

What is the condition?
The engine ECU in the involved vehicles includes certain erroneous transmission related calibration
values. As a result, this software does not match the version intended to be used on production
vehicles.

Q1a:

Are there any warnings that this condition exists?

A1a:

No, there are no warnings that this condition exists.

What is Toyota going to do?
Owners of the vehicles covered by this Special Service Campaign will receive an owner notification
letter via first class mail starting in mid-January, 2020 advising them to make an appointment with their
authorized Toyota dealer to have the engine ECU reprogrammed FREE OF CHARGE.
NOTE (Customers who live in the state of California)
The state of California requires the completion of Safety Recalls / Service Campaigns on emission
related parts prior to vehicle registration renewal. In addition, the State requires that every vehicle
must pass an emission test (SMOG Check) every two years and before it is sold. Without the completion
of this FREE Emission Recall, the California Air Resources Board (CARB) will not allow your vehicle to
be registered. State of California Regulations require Toyota to provide the Department of Motor
Vehicles with a record of all vehicles that have not had the Special Service Campaign completed.
Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the
campaign has been completed. Please ensure you retain this form, because the DMV may require that
you supply proof that the campaign has been completed during your vehicle registration renewal
process.

FAQ Page 1 of 2
© 2019 Toyota Motor Sales, USA

Q3:
A3:

Q4:
A4:

Q5:
A5:

Q6:
A6:

Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 6,500 vehicles covered by this Special Service Campaign.
Model Name

Model Year

Production Period

Avalon
Camry

2020
2020

Early August 2019 - Late October 2019
Early August 2019 - Late October 2019

Q3a:

Are there any other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign in
the U.S.?

A3a:

No, there are no other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign.

How long will the repair take?
The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it
may be necessary to make the vehicle available for a longer period of time.

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center
at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.

TOYOTA
Certain 2020 Model Year Toyota Avalon, and Camry with 2GR-FKS Engine
Engine ECU Reprogram
Special Service Campaign (Remedy Notice)
[VIN]

E

Dear Toyota Customer:
At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota is announcing an Special Service Campaign, which
includes your vehicle.

PL

You received this notice because our records, which are based primarily on state registration and title data,
indicate that you are the current owner.
What is the condition?
The engine ECU in the involved vehicles includes certain erroneous transmission related calibration values. As a result, this
software does not match the version intended to be used on production vehicles.

M

What will Toyota do?
Any authorized Toyota dealer will reprogram the Engine ECU FREE OF CHARGE to you.

What should you do?

Any authorized Toyota dealer will perform the software update FREE OF CHARGE to you.

SA

Please contact your authorized Toyota dealer to make an appointment to have the software update
performed. The remedy will take approximately 1 hour. However, depending on the dealer’s work
schedule, it may be necessary to make your vehicle available for a longer period of time.

What if you live in California and don’t have this Special Service Campaign performed?
The state of California requires the completion of Safety Recalls / Service Campaigns on emission related parts
prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission
test (SMOG Check) every two years and before it is sold. Without the completion of this FREE Emission Recall
the California Air Resources Board (CARB) will not allow your vehicle to be registered. State of California
Regulations require Toyota to provide the Department of Motor Vehicles with a record of all vehicles that have
not had the Emission Recall completed.

What if you have other questions?

Your local Toyota dealer will be more than happy to answer any of your questions.

For more information on this and other campaigns, please visit www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-2709371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

PL

•
•
•

E

Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the
campaign has been completed. Please ensure you retain this form, because the DMV may require that you
supply proof that the campaign has been completed during your vehicle registration renewal process.

If you would like to update your vehicle ownership or contact information, please visit
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.
If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

M

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely
regret any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
Sincerely,

SA

TOYOTA MOTOR SALES, U.S.A., INC.

TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.

This vehicle is involved in a Special Service Campaign. At this time, remedy parts are not available and the
remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized
Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/
and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to
input your 17-digit Vehicle Identification Number (VIN).
VIN

Campaign Code

Model

Model Year

Customer Information
Customer Name

Customer Email

Customer Address

Home Phone #
Mobile Phone #
Date

Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888270-9371.
Dealer Information
Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2020 Toyota Motor Sales, USA – Version 3b