NHTSA ID Number: 10171700
Manufacturer Communication Number: T-SB-0039-19_Rev
TSB/Document Date: 2020-02-24
Summary
TSB: REVISION NOTICE December 20, 2019 Rev1: ? The entire bulletin has been updated. Any previous printed versions of this bulletin should be discarded. NOTE This bulletin applies to 2018 model year Sienna vehicles ONLY if T-SB-0053-19 has been performed and completed prior to performing the Software Update Procedure in this bulletin. Some 2019 model year RAV4, RAV4 Hybrid
, and Sienna vehicles equipped Audio Plus (version 1010) or Premium Audio (version 1010) or earlier may exhibit one or more of the following conditions: Toyota Apps fail to download ? Bluetooth® is unable to automatically connect AFTER key cycle ? Abnormal microphone operation ? Sirius XM® antenna disconnection history Diagnostic Trouble Code (DTC) B15FE ? No outgoing voice during phone calls when using Apple CarPlay® ? Incoming calls incorrectly shown on the multi-information display (MID) when using Apple CarPlay® ? CAN networking DTC B1321 ? Volume inoperative AFTER using Siri® ? Unable to adjust the treble audio setting ? Song information flickering ? Unable to select Sirius XM® music genre by voice recognition ? Noise when hanging up call on handset ? Transferred contacts do NOT match the number of handset contacts ? Sirius XM® sound slow to start ? Abnormal Toyota Apps and Scout Operation
T-SB-0039-19
Rev1
April 5, 2019
Audio Head Unit Software Update (Denso-Ten)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2020
Prius, Prius Prime
2019
RAV4, RAV4 HV
2018 - 2019
Sienna
ADDITIONAL INFORMATION
REVISION NOTICE
December 20, 2019 Rev1:
The entire bulletin has been updated.
Any previous printed versions of this bulletin should be discarded.
NOTE
This bulletin applies to 2018 model year Sienna vehicles ONLY if T-SB-0053-19 has been performed and
completed prior to performing the Software Update Procedure in this bulletin.
© 2019 Toyota Motor Sales, USA
Page 1 of 9
T-SB-0039-19
Rev1
April 5, 2019
Page 2 of 9
Audio Head Unit Software Update (Denso-Ten)
Introduction
Some 2019 model year RAV4, RAV4 Hybrid, and Sienna vehicles equipped Audio Plus
(version 1010) or Premium Audio (version 1010) or earlier may exhibit one or more of the
following conditions:
Toyota Apps fail to download
Bluetooth® is unable to automatically connect AFTER key cycle
Abnormal microphone operation
Sirius XM® antenna disconnection history Diagnostic Trouble Code (DTC) B15FE
No outgoing voice during phone calls when using Apple CarPlay®
Incoming calls incorrectly shown on the multi-information display (MID) when
using Apple CarPlay®
CAN networking DTC B1321
Volume inoperative AFTER using Siri®
Unable to adjust the treble audio setting
Song information flickering
Unable to select Sirius XM® music genre by voice recognition
Noise when hanging up call on handset
Transferred contacts do NOT match the number of handset contacts
Sirius XM® sound slow to start
Abnormal Toyota Apps and Scout Operation
Some vehicles equipped with Audio Plus (version 1195), Premium Audio (version 1195) or
Navigation (version 1035) or earlier may exhibit one or more of the following conditions:
Unable to play audio source after incoming call
Software enhancements
Intermittent rebooting
Unable to register Bluetooth® devices from Bluetooth® Audio Mode
Unable to pair Android™ devices after Google™ apps update
Unable to access camera diagnosis system
USB audio doesn’t resume
Intermittent Bluetooth® disconnection
Abnormal voice recognition operation
Phone call history does not update
© 2019 Toyota Motor Sales, USA
T-SB-0039-19
Rev1
April 5, 2019
Page 3 of 9
Audio Head Unit Software Update (Denso-Ten)
Introduction (continued)
Bluetooth® loses connection after USB connection is made
Navigation inoperative
Microphone disconnected pop-up message
Clock not displayed on the map screen
Intermittent phone ringing with no incoming phone call
Clock format changes from 12 – 24 hours intermittently
Screen intermittently goes blank
Sound changes from one speaker to both front speakers during phone calls while using
Apple CarPlay®
Siri® and Voice Recognition operate at the same time when pushing and holding the
PPT button
Audio is displayed at the top of the screen in Navigation VR screen
Voice Recognition outputs an incorrect weather value
Abnormal operation when selecting the phone steering wheel switch
Intermittent screen flickering
Terms of service screen has abnormal appearance
Intermittent slow screen transitions
Radio screen is intermittently blank
Steering wheel switches for changing the track are inoperative in Apple CarPlay®
Unable to display Hebrew characters in the phonebook
Home screen is intermittently partially blank
Intermittently unable to make outgoing phone calls
Unable to connect devices to Bluetooth® Hands-Free after disconnecting another device
Screen intermittently freezes
Bluetooth® intermittently disconnects during a phone call
A software update is now available to address these conditions. Follow the Software Update
Procedure in this bulletin to update the software.
© 2019 Toyota Motor Sales, USA
T-SB-0039-19
Rev1
April 5, 2019
Page 4 of 9
Audio Head Unit Software Update (Denso-Ten)
Warranty Information
OP CODE
DESCRIPTION
EL1907
MODEL
Software Update
TIME
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TSB/Document ID: T-SB-0039-19_Rev
Replacement Service Bulletin Number:
MFR Communication Date: 2020-01-07
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
MFR Component System:
MFR Component Subsystem:
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