VOLVO CAR

SERVICE AND PARTS BUSINESS

Quality Bulletin
TITLE:

Service Action S29987: Thermostat Monitoring
Model Year 2018 - 2020 S60T8, V60T8, S90T8, XC60T8, XC90T8
GROUP:

CAT/NO:

ISSUING DEPARTMENT:

CAR MARKET:

28

S29987

Warranty

United States and Canada

REFERENCE BULLETINS:

PB 28-S29987
Service Personnel:
Read and initial

SERVICE
MANAGER

SERVICE
WRITER

ISSUE DATE:

STATUS DATE:

2020-01-28

2020-01-28

WARRANTY
ADMINISTRATOR

Page 1 of 3
“Right first time in Time”

BULLETIN REFERENCE PB 28-S29987
A.
B.
C.
D.
E.
F.
G.
H.

SERVICE ACTION S29987 DESCRIPTION
VEHICLES INVOLVED
PARTS INFORMATION/PARTS RETURN
OWNER NOTIFICATION
VEHICLES IN RETAILER INVENTORY
RETAILER RESPONSIBILITY
TECHNICIAN COMPETENCY REQUIREMENT
CLAIM INSTRUCTIONS

A.

SERVICE ACTION S29987 DESCRIPTION
Volvo Car USA LLC and Volvo Car of Canada Ltd (Volvo) on behalf of Volvo Car Corporation,
has decided to launch Service Action S29987 on certain model year 2018 - 2020 S60T8, V60T8,
S90T8, XC60T8, XC90T8 vehicles.
Volvo has identified that the Engine Control Module (ECM) may not correctly monitor the coolant
thermostat (between 20 to 60 degrees Celsius). This condition can result in increased vehicle
emissions and non-compliance with On Board Diagnostics (OBD) II requirements.
The corrective action is a Total Upgrade.
Service Action S29987 affects 7,923 vehicles in the U.S and 1,066 in Canada.
RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO BEGINNING THE
REPAIR FOR THIS ACTION.
Vehicles in retailer inventory must be upgraded prior to sale.
Produced and printed in the USA and available as an electronic document.
© 2020 VOLVO CAR USA, LLC

Quality Bulletin S29987
PLEASE NOTE: Service Action S29987 will be in effect until December 31, 2022 regardless
of mileage.
B.

VEHICLES INVOLVED
NOTE:

RETAILER MUST CONFIRM VEHICLE ELIGIBILITY PRIOR TO
BEGINNING THE REPAIR FOR THIS SERVICE CAMPAIGN.

Vehicle eligibility must be confirmed:
• Vehicle Inquiry – Vehicle Warranty where the message “Service Action S29987 Thermostat
Monitoring” will appear for eligible vehicles.
All vehicles should be checked for any incomplete recalls, service campaigns or service upgrades.
All open Recall, Service Campaign or Service Action repairs should be completed.
C.

PARTS INFORMATION / PARTS RETURN
Please refer to Parts Bulletin 28-S29987 for parts information.
PARTS RETURN
No parts are required to be returned to TMA for this service action.

D.

OWNER NOTIFICATION
No owner notification is planned at this time.

E.

VEHICLES IN RETAILER INVENTORY
Vehicles in retailer inventory must be completed prior to sale.

F.

RETAILER RESPONSIBILITY
Retailers must check eligibility prior to completing this service action. All eligible vehicles must
have this service action completed prior to customer delivery.

G.

TECHNICIAN COMPETENCY REQUIREMENT
The technician competency requirement for this repair is Level 2 Certified Tech.

Page 2 of 3

2020-01-28

Quality Bulletin S29987
H.

CLAIM INSTRUCTIONS
Labor reimbursement is effective at time of release and may change in the future.
Claim Type:
S29987
Cause Code:
02
CSC Code:
XW
Main OP:
97670
Failed Part:
31483292, 31493704, 31472405

Operation Number
97670

Repair Description
Total Upgrade

Qty
1

Labor Time
0.7

If the car is not yet retailed, a Pre Delivery Service (PDS) Software Upgrade must be performed
within 5 days of delivery. Do not claim this total upgrade per S29987 if the vehicle is not yet
retailed.
Vehicles that have the PDS software upgrade performed will be manually marked complete for
S29987.

2020-01-28

Page 3 of 3