NHTSA ID Number: 10171678
Manufacturer Communication Number: TJ34648.1.4-2020
TSB/Document Date: 2020-02-24
Summary
This is a Technical Journal: In case of complaint of Noise, some "tools" have been created to help you to do a better and more precise fault tracing
VOLVO
CAR
SERVICE AND PARTS BUSINESS
Technical Journal
TITLE:
Lack of airflow causing poor cabin cooling
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 34648.1.4
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2020-01-03
2020-01-06
FUNC GROUP:
FUNC DESC:
8720
Air distribution
Page 1 of 16
“Right first time in Time”
Attachment
File Name
AC pressure, check VCC-504767-1.pdf
Customer Questionnaire TJ 34648.docx
TJ Instruction VCC-517278-1.pdf
File Size
0.1091 MB
0.0140 MB
1.5440 MB
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
234
238
256
Gear
Steer
Model Year
Plant
2017-2017
2018-9999
2016-9999
Chassis range
-
Struc Week
Range
201617-999952
201646-999952
201505-999952
CSC Customer Symptom Codes
Code
TC
6C
KI
TB
Description
Blower fan/Does not work
Buttons/control knobs on centre console (Climate)/No/reduced/incorrect function
Temperature control/A/C not cold enough
Temperature control/A/C does not work
VST Operation Number
VST Operation Number
98734-2
98733-2
Description
Climate control unit check and remedy acc. to TJ34648
Climate control unit check acc. to TJ34648
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2020 VOLVO CAR USA, LLC
Technical Journal 34648.1.4
DTC Diagnostic Trouble Codes
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Text
DESCRIPTION:
If the customer complains of the lack of airflow combined with a poor cooling performance, follow the
advice under service.
SERVICE:
Please follow the steps below:
1. Check if the A/C compressor control valve is stuck or not. The procedure is available in VIDA (Fault
Tracing -> Function, 33 Climate control -> CSC, KI Temperature control,A/C not cold enough ->
Test of the A/C components).
2. Check if the HVAC drain hoses are blocked and/or not draining.
3. Check the A/C pressure according to VCC-504767-1. If any leaks are found, repair and recharge the
system.
4. If the results from step 1,2 and 3 are positive, install Resistor (in-line jumper cable) P/N 32241228
according to the method with VCC ID, VCC-517278-1.
Note: Please refer to available webinar to determine if you need the resistor.
(Log into dealer portal / VCPA / My training /then search 1868R)
Warranty claim info:
To get warranty claim accepted for a job described in this TJ, please use following data:
VST OP Number:98734-2 or 98733-2, use one of the two operations.
VEHICLE REPORT:
Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use
concern area “Vehicle Report” and sub concern area “Support needed”, use function group 8720.
To view TJ attachment continue to next page. This TJ has three attachments.
Page 2 of 16
2020-01-06
Title
Volvo Car Customer Service
AC pressure, check
Action
Description
Gauge manifold R134a
Gauge manifold R1234yf
Page
Operation number:
Special tools
Part No.
981 4092
981 4236
1(8)
Page 2 ( 8 )
Safety information
Caution! Make sure to check which coolant
is present in the A/C system.
Warning! Wear safety goggles and
protective gloves.
Note! Always follow the manufacturer's
instructions when handling the equipment.
See information about refrigerant , refer to:
General Safety Information
8 - Body and interior
87 - Climate units
870 - general
See information about air conditioning system ,
refer to:
General Safety Information
8 - Body and interior
87 - Climate units
870 - general
See information about the A/C-system , refer
to:
General Information
8 - Body and interior
87 - Climate units
874 - cooling unit
Preparation
Open the hood.
Page 3 ( 8 )
Remove the marked part.
1.
2.
Torque: 2016 XC90 (16-), 2017 S90 (17-),
2017 V90 (17-), 2017 V90 Cross Country,
2017 XC90 (16-), 2017 S90L, 2018 XC60
(18-), 2018 XC90 (16-), 2018 S90 (17-),
2018 V90 (17-), 2018 V90 Cross Country,
2018 S90L, 2019 XC60 (18-), 2019 V90
Cross Country, 2019 S90L, 2019 S90 (17-),
2019 XC90 (16-), 2019 V90 (17-), 2019
S60 (19-), 2019 V60 (19-), 2019 V60 Cross
Country (19-), 2020 V60 (19-), 2020 S90
(17-), 2020 S90L, 2020 S60 (19-), 2020 V60
Cross Country (19-), 2020 V90 (17-), 2020
V90 Cross Country, 2020 XC60 (18-), 2020
XC90 (16-)
Valve cap (grey), to Service valve , 3 Nm
Torque: 2020 Polestar 1
Valve cap (grey), to Service valve , 3 Nm
Torque: 2017 S60 (11-18), 2017 S60 Cross
Country, 2017 S60L, 2017 V60 (-18), 2017
V60 Cross Country (-18), 2017 XC60 (-17),
2018 S60 (11-18), 2018 S60 Cross Country,
2018 S60L, 2018 V60 (-18), 2018 V60 Cross
Country (-18), 2019 S60L, 2020 S60L
Valve cap (grey), to Service valve , 3 Nm
Torque: 2017 V40 (13-), 2017 V40 Cross
Country, 2018 V40 (13-), 2018 V40 Cross
Country, 2019 V40 Cross Country, 2019 V40
(13-)
Valve cap (grey), to Service valve , 3 Nm
Torque: 2016 XC90 (16-), 2017 S90 (17-),
2017 V90 (17-), 2017 V90 Cross Country,
2017 XC90 (16-), 2017 S90L, 2018 XC60
(18-), 2018 XC90 (16-), 2018 S90 (17-),
2018 V90 (17-), 2018 V90 Cross Country,
2018 S90L, 2019 XC60 (18-), 2019 V90
Cross Country, 2019 S90L, 2019 S90 (17-),
2019 XC90 (16-), 2019 V90 (17-), 2019
S60 (19-), 2019 V60 (19-), 2019 V60 Cross
Country (19-), 2020 V60 (19-), 2020 S90
(17-), 2020 S90L, 2020 S60 (19-), 2020 V60
Cross Country (19-), 2020 V90 (17-), 2020
V90 Cross Country, 2020 XC60 (18-), 2020
XC90 (16-)
Valve cap (black), to Service valve ,
6 Nm
Torque: 2017 S60 (11-18), 2017 S60 Cross
Country, 2017 S60L, 2017 V60 (-18), 2017
V60 Cross Country (-18), 2017 XC60 (-17),
2018 S60 (11-18), 2018 S60 Cross Country,
2018 S60L, 2018 V60 (-18), 2018 V60 Cross
Country (-18), 2019 S60L, 2020 S60L
Page 4 ( 8 )
Connecting
Vehicles with refrigerant type R134a
Caution! Never mix different types of
refrigerant or equipment intended for them.
Special Tool: T9814092, Gauge manifold
R134a
Vehicles with refrigerant type R123yf
Caution! Never mix different types of
refrigerant or equipment intended for them.
Special Tool: T9814236, Gauge manifold
R1234yf
Page 5 ( 8 )
All vehicles
Install the hoses.
1 . Service valve high pressure
2 . service valve low pressure
Caution! Close the hood carefully so as not
to damage the hoses.
Special Tool: T9814092, Gauge manifold
R134a
Special Tool: T9814236, Gauge manifold
R1234yf
Page 6 ( 8 )
Activation
1.
2.
3.
4.
5.
6.
Start the engine.
Temperature = 20 °C driver/passenger
Auto mode = Auto 3
Close all doors and windows.
Close the tailgate
Let the system stabilize.
Check
1 . Open the hood.
2 . Check the value.
3 . Note the value.
See information about A/C pressure , refer to:
Specifications, mechanical
8 - Body and interior
87 - Climate units
870 - general
Installation
Remove the Special Tool.
Page 7 ( 8 )
Install the marked component.
1.
2.
Torque: 2017 V40 (13-), 2017 V40 Cross
Country, 2018 V40 (13-), 2018 V40 Cross
Country, 2019 V40 Cross Country, 2019 V40
(13-)
Valve cap (grey), to Service valve , 3 Nm
Torque: 2017 S60 (11-18), 2017 S60 Cross
Country, 2017 S60L, 2017 V60 (-18), 2017
V60 Cross Country (-18), 2017 XC60 (-17),
2018 S60 (11-18), 2018 S60 Cross Country,
2018 S60L, 2018 V60 (-18), 2018 V60 Cross
Country (-18), 2019 S60L, 2020 S60L
Valve cap (grey), to Service valve , 3 Nm
Torque: 2016 XC90 (16-), 2017 S90 (17-),
2017 V90 (17-), 2017 V90 Cross Country,
2017 XC90 (16-), 2017 S90L, 2018 XC60
(18-), 2018 XC90 (16-), 2018 S90 (17-),
2018 V90 (17-), 2018 V90 Cross Country,
2018 S90L, 2019 XC60 (18-), 2019 V90
Cross Country, 2019 S90L, 2019 S90 (17-),
2019 XC90 (16-), 2019 V90 (17-), 2019
S60 (19-), 2019 V60 (19-), 2019 V60 Cross
Country (19-), 2020 V60 (19-), 2020 S90
(17-), 2020 S90L, 2020 S60 (19-), 2020 V60
Cross Country (19-), 2020 V90 (17-), 2020
V90 Cross Country, 2020 XC60 (18-), 2020
XC90 (16-)
Valve cap (grey), to Service valve , 3 Nm
Torque: 2020 Polestar 1
Valve cap (grey), to Service valve , 3 Nm
Torque: 2017 V40 (13-), 2017 V40 Cross
Country, 2018 V40 (13-), 2018 V40 Cross
Country, 2019 V40 Cross Country, 2019 V40
(13-)
Valve cap (black), to Service valve ,
6 Nm
Torque: 2020 Polestar 1
Valve cap (black), to Service valve ,
6 Nm
Torque: 2017 S60 (11-18), 2017 S60 Cross
Country, 2017 S60L, 2017 V60 (-18), 2017
V60 Cross Country (-18), 2017 XC60 (-17),
2018 S60 (11-18), 2018 S60 Cross Country,
2018 S60L, 2018 V60 (-18), 2018 V60 Cross
Country (-18), 2019 S60L, 2020 S60L
Valve cap (black), to Service valve ,
6 Nm
Torque: 2016 XC90 (16-), 2017 S90 (17-),
2017 V90 (17-), 2017 V90 Cross Country,
2017 XC90 (16-), 2017 S90L, 2018 XC60
(18-), 2018 XC90 (16-), 2018 S90 (17-),
2018 V90 (17-), 2018 V90 Cross Country,
Page 8 ( 8 )
Reset the vehicle settings after completed test
or work.
Customer / questionnaire AC low flow
TODAYS DATE
What are the settings for the climate temperature and blower speed (flow)
Front
Fan flow front
Rear
Fan flow rear
How many times has this happened?
Is there a driver profile Y N which one has issue
Is this the first drive of the day? Y N
How long do you have to drive to get condition to happen?
Where was the customer traveling when the condition happened?
When condition happens, does the vehicle interior temperature feel hotter?
What do you have to do to get the AC to operate correctly?
Just restart vehicle? Y N
Let it sit Y N how long?
Can you still hear the fan running? Y N
Has the airflow diminished? Y N
What are the A/C pressures? High
Low
Static
Title
Volvo Car Customer Service
Temperature sensor, evaporator
Action
Product fix
TJ Instruction VCC-517278-1
Page
1(5)
Operation number:
98734-2
98733-2
Issue
1
Date
2019-06
Reason
First issue
Affected vehicles
Model year Model
2017, 2018, S90/S90L
2019, 2020
2019, 2020 S60/V60
2017, 2018, V90 (17-)
2019, 2020
2017, 2018, V90 Cross Country
2019, 2020
2016, 2017, XC90 (16-)
2018, 2019,
2020
Materials
Adapter cable
Qty.
1.0
Materials
Part No.
32241228
Notes
Adapter cable / Resistor;
TJ Instruction VCC-517278-1
Page 2 ( 5 )
Orientation view
Color symbols
Note! This colour chart displays (in colour
print and electronic version) the importance
of the different colours used in the images
of the method steps.
1 . Used for focused component, the
component with which you will do
something.
2 . Used as extra colors when you need to show
or differentiate additional parts.
3 . Used for attachments that are to be
removed/installed. May be screws, clips,
connectors, etc.
4 . Used when the component is not fully
removed from the vehicle but only hung to
the side.
5 . Used for standard tools and special tools.
6 . Used as background color for vehicle
components.
TJ Instruction VCC-517278-1
Page 3 ( 5 )
Removal
Set the vehicle to Inactive mode, described in
user mode , refer to:
General Information
3 - Electrical system
30 - General
300 - general
Remove the screws.
Detach the panel.
Remove the panel.
TJ Instruction VCC-517278-1
Page 4 ( 5 )
Note! Orientation view
Disconnect the connector.
TJ Instruction VCC-517278-1
Page 5 ( 5 )
Modification
Install the marked component.
Caution! Make sure that the components
are positioned correctly.
Connect the connectors.
Installation
To install, reverse the removal procedure.
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TSB/Document ID: TJ34648.1.4-2020
Replacement Service Bulletin Number:
MFR Communication Date: 2020-01-08
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE
MFR Component System:
MFR Component Subsystem:
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