NHTSA ID Number: 10171665
Manufacturer Communication Number: K40331909
TSB/Document Date: 2020-02-24
Summary
Diesel Exhaust Fluid ( DEF ) Contamination In Fuel System, Inspection And Repair; Engine Misfire, No-Start, Uneven Operation, Multiple Injector Codes, Fuel Pressure Codes - US17 And Newer ( Common Rail Fuel System )
Solution K40331909
Thursday, February 6, 2020 9:46:21 PM CET
** SOLUTION **
Title
Diesel Exhaust Fluid ( DEF ) Contamination In Fuel System, Inspection And Repair;
Engine Misfire, No-Start, Uneven Operation, Multiple Injector Codes, Fuel Pressure
Codes - US17 And Newer ( Common Rail Fuel System )
Mack
Models
LR , MRU - TerraPro , TE - TerraPro , AN - Anthem , CHU - Pinnacle, Axle back , C
Mack
Model
XU - Pinnacle, Axle front , GR - Granite , GU - Granite , PI - Pinnacle
Volvo
Models
VNL , VNR , VNX , VAH , VHD
Volvo
Model
11L Engine , 13L Engine , MP7 , MP8
** SOLUTION **
In cases where multiple Injector electrical and/or open or short circuit, or high and/or
Cause
low fuel pressure Diagnostic Trouble Codes ( DTC ) have logged, DEF contamination is
a possible cause that should be considered.
Soluti
Overview
on
DEF in the fuel system can cause a multitude of problems. DEF can crystallize in fuel as it warms, which can
result in blockages in several different locations of the fuel system. DEF is also corrosive and will cause
damage to several different types of metal, including carbon steel, brass, aluminum, copper, magnesium, nickel
and zinc. This includes electrical components that DEF comes into contact with. DEF passage through fuel
injectors will normally cause misfires and short or open circuits as the internal components corrode and
become clogged with crystallized DEF. If a chassis has electrical codes (voltage, open circuit, short circuit)
logged for multiple injectors, DEF contamination should be one of the possible causes considered. The
corrosion and buildup of crystal can also cause fuel pressure issues in both high and low pressure circuits as
valves clog or stick in position due to damage caused by the DEF.
For the common rail fuel system, DEF presence in the fuel rail can lead to no-start conditions. Often, low
pressure system pressure will be within spec, but there may or may not be pressure present in the high pressure
system. In addition, it is possible for DEF contamination to be present without any accompanying DTCs, and
the possibility should not be eliminated because of a clear DTC readout if there are symptoms present.
Inspection
There are several locations where the effects of DEF contamination can be observed.
Fuel Tanks
Diesel fuel is less dense than DEF. When allowed to separate, diesel will float on top of DEF which prevents
direct visual confirmation. A sample will need to be taken from the tank.
1. Allow the truck to sit on a reasonably level surface with the engine off for at least one hour to give fuel tank
contents a chance to settle.
2. Using an appropriate clear container (a beaker is a good example), obtain a fuel sample from the bottom of
the fuel tank.
• The depth the sample is taken from is important. Both of the samples in the picture below were taken
from the same tank. A sample taken from the middle or top of the tank (left) may not show an issue,
when a sample taken from the bottom of the tank (right) does.
3. Allow the sample to settle. In many cases there will be a visible separation of DEF and fuel as shown below:
• Shining a light through the sample can help highlight the separation, as seen in the photo.
• Although clear separation may not be present, discoloration or cloudiness of the sample may still
indicate contamination, as seen in the right sample in step 2.
Fuel Filters
1. Remove both fuel filters from the housing.
2. Check for the presence of crystal buildup or corrosion on the filter face as seen below:
Crystal buildup and corrosion/rust present on primary filter
Corrosion/rust on secondary filter
• If the filters are allowed to dry, white crystal residue may be observed on the filter face.
Fuel Injectors
If there are DTCs or symptoms that lead to injector inspection, the Common Rail Injector Electrical Test
should be performed prior to injector removal. If DEF presence is confirmed from another of the checks the
test is not necessary, as the injectors will need to be replaced regardless of the test results.
The low pressure fuel port in the side of the injector may show presence of pitting or crystal deposits as shown
below:
NOTE: When checking for DEF presence on earlier verisons of fuel injectors, it was common to observe a
white haze on the injector body after drying. Common Rail injectors may or may not display this condition
with DEF contamination present, and this check should not be used by itself to conclude that the fuel system is
free of DEF.
Fuel Supply Pump
Corrosion and crystal buildup may be observed in the fuel supply pump as shown below:
Repair
If DEF Is Confirmed To Be Present In The Fuel
The following operations will need to be performed:
• The fuel tanks need to be completely drained and thoroughly flushed with water. The presence of
pitting on the inside of the tank may require tank replacement. The tank will need to be inspected
following cleaning.
• The complete fuel system will need to be thorougly flushed.
• The system should be dried as thoroughly as possible prior to reassembly.
The following parts will need to be replaced:
• Fuel Injectors and sleeves
• Fuel supply pump
• Fuel Filter base
• High pressure fuel supply tubes
• Fuel rail
• Fuel rail pressure sensor
• Fuel rail pressure relief valve
• Fuel return line (from cylinder head to filter housing) assembly
• Aftertreatment Hydrocarbon Injector ( AHI ) Module
• AHI nozzle
• AHI fuel/air supply line (line between AHI module and nozzle)
• Any other fittings where corrosion or clogging is observed.
• NOTE: DEF in the fuel system is a non-warrantable failure.
Solution visibility
Dealer distribution
Function(s)/component(s) affected
Function affected
fuel supply , fuel system , Fuel Dosing
Function Group
Function Group
23 fuel system, excluding gas propulsion , 284 control system, fuel supply
Customer effect
Main customer effect
stumble , regeneration , diagnostics/methodology , efficiency/abnormal behavior , fault
code/display , judder
Fluid problem
crystallisation , contamination , priming/loss of prime
Fluid implicated
Diesel Exhaust Fluid (DEF) , Fuel
Fault Codes And Error Codes
OBDII Diagnostic Trouble
P0087 , P016F , P0201-13 , P0202-13 , P0203-13 , P0204-13 , P0205-13 , P0206-13
Codes (P, U, B Format)
, P0256-14 , P0259-00 , P0262-00 , P0265-00 , P0268-00 , P0271-00 , P0274-00 , P
0277-00 , P1036-00 , P228F , P2A16-14 , P2A19-00 , P2A1E-14 , P2A21-00
Conditions
Vehicle operating mode
Frequency of occurrence of
problem
when driving , when stationary
random
Administration
Author
RU4469V
Dealer ID
RU4469V
Last modified by
RU4469V
Creation date
26-01-2018 16:01
Date of last update
07-01-2020 15:01
Review date
02-02-2019 00:02
Status
Published
Average score
2.5
Number of scores
2
UNCONTROLLED COPY. Printed document is for temporary use only and should not be retained.
- Advanced protection against the four main causes of engine...
- Delivers 40% stronger wear protection than industry...
- Provides 15% better deposit defense vs. industry standards...
- Up to 2.5X better heat protection vs. industry standards to...
- Engineered for excellent low-temperature flow, reducing...
If the PDF is very large, it may not load in the preview below.
Some older TSBs had multiple PDFs — visit the NHTSA Website to view all PDFs.
If the TSB PDF does not show, download or view it on the NHTSA Website.
Click on the (+) Plus Sign
Then Click on Associated Document(s)
Search NHTSA Database for Recalls
Search NHTSA Database for Vehicle Investigations
View Latest Vehicle Investigations
Search NHTSA Database for Vehicle Complaints
View Latest Vehicle Complaints
TSB/Document ID: K40331909
Replacement Service Bulletin Number:
MFR Communication Date: 2020-01-07
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ENGINE
MFR Component System:
MFR Component Subsystem:
Previous TSB | Next TSB |
- [Notice] When you receive a used device, it may be a customer return resold by Amazon without inspection. You can exchange it for a new one through Amazon. As this situation is unavoidable, we sincerely apologize. For any issues, contacting us via Amazon's "Messages" is the best way. THINKSCAN 689BT Bidirectional Scan Tool Can Be Used Immediately After It is Turned On, Without Complicated Registration Process, Which is More Convenient & Quick.
- Full Bi-Directional Control & 3000+ Active Tests: Take control and test components like actuators, fuel injectors, relays, and cooling fans in real time. You’ll quickly see if the problem is in the part itself or the control module — saving you hours of guesswork and frustrating trial-and-error.
- Advanced ECU Coding Capabilities: Handle module matching and hidden feature activation with confidence. When you replace an ECU or want to customize settings, this obd2 scanner diagnostic bi directional tool gives you the professional-level capabilities you need without the dealership price tag.
- 34+ Useful Reset and Maintenance Functions: Complete everyday service tasks smoothly with a wide range of helpful reset and maintenance functions. Whether you’re keeping up with regular upkeep or tackling a specific job, this scanner makes maintenance simpler and less stressful for both DIYers and pros.
- Comprehensive Full System Diagnostics: Diagnose every major system — Engine, Transmission, ABS, SRS, TPMS, and more — all in one place. Finally stop wondering if you’re missing something important; get the full picture and clear codes with ease.
- Top Reasons to Choose the D7S OBD2 Scanner: XTOOL D7S car scan tool, an upgrade of XTOOL D7, offers comprehensive features for automotive technicians, workshops, and DIY enthusiasts 1. Upgraded Hardware: 2+64GB memory, rear camera, intuitive interface, foldable bracket 2. Complete Diagnostics: FCA
Autoauth, OE-level all system scan, 39+ maintenance services, 4K+ bidirectional, CANFD/DoIP protocol 3. Advanced Capabilities: ECU coding, PMI functions 4. Wide Compatibility: Support 10,000+ models, covering 99% vehicle brands 5. Multi-language: Available in 22+ languages, No IP Restrictions 6. 3-Year Updates: Save 300 bucks on software updates for the latest features and optimizations - 2026 Upgraded D7S Car Scanner Features: The newly 2026 D7S V2.0 scanner for car brings exciting features for advanced vehicle diagnostics and enhanced user experience 1. FCA
AutoAuth: Now supports FCA
SGW module for Chrysler
, for Jeep
, for Dodge
(2018+), for Fiat
(2017+), enabling faster vehicle communication without gateway restrictions 2. PMI (Offline ECU Programming): Allows for Ford
, for Lincoln
, and for Mazda
ECU programming for new modules 3. Optimized Diagnostic Report 2.0: Personalized reports with logos and customer info for auto shops. Note: Compatibility varies by cars, please check before order - Cost-effective ECU Coding Scan Tool for Specific Brands: Enhance your vehicle's performance with XTOOL D7S! This obd2 scanner all systems bidirectional offers advanced capabilities at an affordable price, supports online for BMW
, for Benz and offline for BENZ, for MIT, along with PMI functions for Ford
, for Mazda
, and for Lincoln
. Ideal for technicians and DIY enthusiasts, this automotive scanner diagnostic tool optimizes vehicle performance and enhances the driving experience. Note: Not for all cars and modules, please send car VIN to check the compatibility before purchase - OE All System Diagnostic & 8 Pids Graphing: XTOOL D7S is a comprehensive all system bi directional obd2 scanner that delivers dealer-level diagnostics, completely controlling over your vehicle’s performance and health. This automotive scan tool can read and clear DTCs, view live data and ECU information, retrieve freeze frames, and perform active tests and full obd2 functions. This bi-directional scan tool can can identify your vehicle's make, model, and year information with just one click and show up to 8 PIDs live data with options for CSV viewing, playback, and recording for in-depth analysis. It is easy-to-use for both professionals and beginners, helping pinpoint issues efficiently
- 3 Years Software Update, Value for Money: With 3 years of software updates and 22+ languages(no IP restrictions), XTOOL D7S auto scanner code scanner ensures ongoing compatibility for the latest car models and improved diagnostic functions. This all system vehicle diagnostic scanner comes with a 30-day return policy and a 24-month repair for dependable performance. XTOOL are dedicated to your satisfaction, so enjoy seamless support and lifetime expert assistance. Should you encounter any issues or concerns, don’t hesitate to reach out XTOOL. D7S with newest update with 22 languages freely transfer without authorization, check details from setting-language or from XTOOL
- 🔥 Historical lowest pr-ice now on sa-le--hot se-lling.
- 【🎈𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝟲 𝗲𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝗿𝗲𝘀𝗲𝘁 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗔𝗕𝗦 𝗕𝗹𝗲𝗲𝗱𝗶𝗻𝗴, 𝗢𝗶𝗹 𝗥𝗲𝘀𝗲𝘁, 𝗘𝗣𝗕, 𝗦𝗔𝗦, 𝗧𝗵𝗿𝗼𝘁𝘁𝗹𝗲 𝗥𝗲𝗹𝗲𝗮𝗿𝗻, 𝗮𝗻𝗱 𝗕𝗠𝗦—𝗽𝘂𝘁𝘁𝗶𝗻𝗴 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹-𝗴𝗿𝗮𝗱𝗲 𝗺𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲 𝗯𝗮𝗰𝗸 𝗶𝗻 𝘆𝗼𝘂𝗿 𝗵𝗮𝗻𝗱𝘀.】Spongy brakes? Stuck oil light? Parking brake won't release? Off-center steering? Rough idle after battery disconnect? Draining battery? IF745 handles all with a few taps. One tool covers six dealer-level resets, saving hundreds in labor costs. ❗ NOTE: Does NOT support bidirectional control, coding, or programming.
- 【✨ 𝗜𝗙𝟳𝟰𝟱 𝗴𝗼𝗲𝘀 𝗯𝗲𝘆𝗼𝗻𝗱 𝗯𝗮𝘀𝗶𝗰 𝗰𝗼𝗱𝗲 𝗿𝗲𝗮𝗱𝗶𝗻𝗴 𝘄𝗶𝘁𝗵 𝟭𝟬 𝗶𝗻𝘁𝗲𝗴𝗿𝗮𝘁𝗲𝗱 𝗳𝘂𝗻𝗰𝘁𝗶𝗼𝗻𝘀—𝗗𝗧𝗖 𝗟𝗼𝗼𝗸𝘂𝗽, 𝗜/𝗠 𝗥𝗲𝗮𝗱𝗶𝗻𝗲𝘀𝘀, 𝗙𝗿𝗲𝗲𝘇𝗲 𝗙𝗿𝗮𝗺𝗲, 𝗟𝗶𝘃𝗲 𝗗𝗮𝘁𝗮, 𝗢𝟮𝗦, 𝗢𝗕𝗠, 𝗘𝗩𝗔𝗣, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Pulling a code tells you something is wrong. IF745 tells you what the code means, when the fault happened, and what data surrounds it. Pass emissions with one I/M Readiness tap. Freeze the fault moment with Freeze Frame. Monitor live sensor data in real time. Turn cryptic codes into clear answers.
- 【🛒 𝗜𝗙𝟳𝟰𝟱 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝘀 𝗳𝘂𝗹𝗹-𝘀𝘆𝘀𝘁𝗲𝗺 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀 𝗮𝗰𝗿𝗼𝘀𝘀 𝗮𝗹𝗹 𝗺𝗼𝗱𝘂𝗹𝗲𝘀—𝗲𝗻𝗴𝗶𝗻𝗲, 𝗔𝗕𝗦, 𝗮𝗶𝗿𝗯𝗮𝗴, 𝘁𝗿𝗮𝗻𝘀𝗺𝗶𝘀𝘀𝗶𝗼𝗻, 𝘀𝘁𝗲𝗲𝗿𝗶𝗻𝗴, 𝘀𝘂𝘀𝗽𝗲𝗻𝘀𝗶𝗼𝗻, 𝗯𝗼𝗱𝘆 𝗲𝗹𝗲𝗰𝘁𝗿𝗼𝗻𝗶𝗰𝘀, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲. 】Warning lights on but you don't know why? Skip the $100+ diagnostic fee at the shop. Run a complete self-check from your driveway. IF745 reads and clears fault codes, retrieves ECU info, and displays live data from every accessible module—delivering a full vehicle health report in minutes, without leaving home.
- 【✅𝗜𝗙𝟳𝟰𝟱 𝗳𝗲𝗮𝘁𝘂𝗿𝗲𝘀 𝗮 𝟳-𝗶𝗻𝗰𝗵 𝗱𝗶𝘀𝗽𝗹𝗮𝘆, 𝗲𝗿𝗴𝗼𝗻𝗼𝗺𝗶𝗰 𝗱𝗲𝘀𝗶𝗴𝗻, 𝗪𝗶-𝗙𝗶 𝘂𝗽𝗱𝗮𝘁𝗲𝘀, 𝗮𝗻𝗱 𝘇𝗲𝗿𝗼 𝘀𝘂𝗯𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻 𝗳𝗲𝗲𝘀 𝗳𝗼𝗿 𝗵𝗮𝘀𝘀𝗹𝗲-𝗳𝗿𝗲𝗲 𝗱𝗶𝗮𝗴𝗻𝗼𝘀𝘁𝗶𝗰𝘀.】Large screen means no squinting. Intuitive navigation and customizable data displays put key info at your fingertips. Wi-Fi delivers lifetime free updates without a computer. No recurring fees. No hidden costs. Just a reliable tool that works as hard as you do.
This product presentation was made with AAWP plugin.




