NHTSA ID Number: 10171594
Manufacturer Communication Number: T-SB-0002-20
TSB/Document Date: 2020-02-24
Summary
TSB: Some 2020 model year Supra vehicles equipped with navigation require a new process for updating map data. This procedure is unique to Supra and is available to customers at any time during their map update service period. Updated map data is released periodically, and there is no activation key/code required to update the vehicle map during the valid map update period. Follow the Repair Procedure in this bulletin to update the vehicle map data. NOTE This procedure does NOT apply if the map update period has expired.
T-SB-0002-20
January 7, 2020
Navigation Map Data Update
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2020
Supra
ADDITIONAL INFORMATION
Introduction
Some 2020 model year Supra vehicles equipped with navigation require a new process for updating map
data. This procedure is unique to Supra and is available to customers at any time during their map update
service period. Updated map data is released periodically, and there is no activation key/code required to
update the vehicle map during the valid map update period. Follow the Repair Procedure in this bulletin to
update the vehicle map data.
NOTE
This procedure does NOT apply if the map update period has expired.
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
Required Tools & Equipment
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Battery Diagnostic Tool*
DCA-8000P T
1
*Essential SST.
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
© 2020 Toyota
Motor Sales, USA
Page 1 of 7
T-SB-0002-20
January 7, 2020
Page 2 of 7
Navigation Map Data Update
Navigation Update Procedure
USB Flash Drive Preparation Procedure
1. Click the hyperlink in the table below to navigate to the map data download page.
MODEL
MODEL YEAER
APPLICABLE FILE ON THE USB DRIVE
Supra
2020
Supra Map Data Downloads
NOTE
Use a 64 GB USB flash drive or larger to store the applicable NEW map data file.
2. Select the applicable NEW map data file and download.
NOTE
The file size is larger than 30 GB and may take extra time depending on connection speed.
3. Format the USB flash drive.
Figure 1.
A. Insert the USB flash drive, right click on
drive file, and select Format.
© 2020 Toyota Motor Sales, USA
T-SB-0002-20
January 7, 2020
Navigation Map Data Update
Navigation Update Procedure (continued)
USB Flash Drive Preparation (continued)
B. Under File system, select NTFS.
Figure 2.
C. Check the Quick Format box.
Figure 3.
D. Select Start to begin formatting.
NOTE
Formatting will erase ALL data on the
USB flash drive. Please save data to a
different location BEFORE formatting.
© 2020 Toyota Motor Sales, USA
Page 3 of 7
T-SB-0002-20
January 7, 2020
Navigation Map Data Update
Navigation Update Procedure (continued)
USB Flash Drive Preparation (continued)
4. Extract the map update file.
Figure 4.
A. Navigate to the downloaded
map update file.
B. Right click on the file and select
Extract All.
C. AFTER the screen in Figure 5 appears,
click Browse.
Figure 5.
D. Select the USB flash drive as the
destination and select Extract.
© 2020 Toyota Motor Sales, USA
Page 4 of 7
T-SB-0002-20
January 7, 2020
Page 5 of 7
Navigation Map Data Update
Navigation Update Procedure (continued)
USB Flash Drive Preparation (continued)
5. AFTER the extraction is complete, eject the
USB flash drive.
Figure 6.
A. Right click on the USB flash drive in File
Explorer and select Eject.
B. AFTER the ejection is complete, remove
the USB flash drive and proceed to the
Map Data Update Procedure.
Map Data Update
1. Connect the Battery Diagnostic Tool to the battery charge posts and enable
charging mode.
2. Activate the PAD mode by pressing the ON button 3 times within 0.8 seconds WITHOUT the
brake pedal depressed.
3. Insert the USB flash drive into the USB port
located in the center console in front of the
gear selector.
Figure 7.
© 2020 Toyota Motor Sales, USA
T-SB-0002-20
January 7, 2020
Navigation Map Data Update
Navigation Update Procedure (continued)
Map Data Update (continued)
4. AFTER inserting the USB flash drive, the
head unit will display the available updates.
Figure 8.
A. Select OK to start the update.
5. The loading bar screen will show.
Figure 9.
A. AFTER the loading bar screen reaches
100% select OK.
6. The navigation system will restart.
Figure 10.
© 2020 Toyota Motor Sales, USA
Page 6 of 7
T-SB-0002-20
January 7, 2020
Navigation Map Data Update
Navigation Update Procedure (continued)
Map Data Update (continued)
7. Select OK when the completed update
notification displays.
Figure 11.
8. The vehicle map update is complete.
A. Remove the USB flash drive and verify proper navigation operation.
© 2020 Toyota Motor Sales, USA
Page 7 of 7
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TSB/Document ID: T-SB-0002-20
Replacement Service Bulletin Number:
MFR Communication Date: 2020-01-07
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: UNKNOWN OR OTHER
MFR Component System:
MFR Component Subsystem:
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