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X15 CM2450 X124B White Smoke Calibration Campaign

Warranty Field Campaign
Campaign Number: c2289

Revision:

X15 CM2450 X124B White Smoke Calibration Campaign

Released Date: 21-Jan2020
Expiration Date (U.S. and
Canada): 13-Jan-2022
Expiration Date
(International): 13-Jan2022

Attention
U.S. / Canadian Dealers
U.S. / Canadian Distr./Branches and Div. Offices
Worldwide distr./ branches and Div./Reg Offices (Automotive)
If additional information is required, please contact your Cummins Warranty Operations
Group Leader.

Description
This campaign is being issued to address a potential white smoke concern and occurrences of
fault code 1117 on certain X15 CM2450 X124B engines. This document authorizes certified repair
locations to recalibrate the engine control module (ECM) to the latest revision.

Note : A claim with multiple ESN's is acceptable and is encouraged.
Note : This field action provides retroactive coverage for repairs made by Cummins
authorized repair locations in anticipation of and prior to the release of this publication.

Action
In order to qualify for repair under this field action, an engine:
1. will be covered Regardless of coverage status, and
2. must show as OPEN on QuickServe® Online for this field action.

Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
1. Use the ECM Calibration Revision History available on QuickServe® Online to confirm the
revision date of the calibration currently installed in the engine. If ECM already contains a
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calibration released 13-JAN-2020 or later, DO NOT calibrate the engine. No further action is
needed. File one claim with Admin and 17-902 to close the field action.
2. For all engines requiring an ECM calibration, obtain a calibration via QuickServe® Online
(QSOL). Enter the Engine Serial Number into QSOL, click on the Service tab, then click on
Related Information, then click on Calibration Downloads and enter the requested information
to obtain a Zip file to calibrate the ECM.
3. For all engines requiring an ECM calibration, calibrate the ECM as described in Procedure
019-032 in the Service Manual Bulletin 5504583 on QSOL. Provide documentation of ECM
revision codes from before and after the calibration in the claims section.

Material Disposition
There are no materials involved in the field action.

Reimbursements
Parts
There are no parts covered in this field action.

Note : SRTs to gain access that are required to complete the repair, that are sufficiently
explained in the claim narrative, may also be claimed on this action.
Note : All SRTs listed are OPTIONAL. Select ONLY the appropriate SRTs for the repair
performed. Claim ONLY SRTs 19-0G5 and Admin if the unit DID require an updated
calibration. Only SRT 17-902 and Admin should be claimed if the unit DID NOT require
calibration.
Labor Using Applicable Access Code and Time
SRT Code

Description

00-90X

Administrative time

17-902

Campaign Check
(OPTIONAL)

19-0G5

Engine Control Module
Calibration Code - Transfer
(CMI) (OPTIONAL)

Time (hrs)

Travel
Travel is covered under this field action. Towing is covered under this field action.

Note : Please schedule the Technician's time to maximize the number of units that can
be repaired on a single visit. When filing claims for multiple ESNs, where travel is
required and authorized, travel can be filed to ONLY one (1) ESN.
Other Claimables
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Consumables are not covered under this field action.

Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the
"Warranty" tab in QuickServe® Online. If there are additional questions, please contact your local
Cummins Distributor.
Claim Codes
Description

Code

Account Code:

65

Pay Code:

Distributor = X

Pay Code:

Dealer = D

Pay Code:

International = I

Failure Code:

WEQPEQ

Attachments
Click here to see c2289_esn-list.xlsx
(/service/english/attachments/c2289_esn-list.xlsx)
Engine Family

Fuel System

ISX, QSX15 ISX15
Design Application
Automotive

Market Application
Automotive

Document History
Date

Details
Document Created; 21-Jan-2020

Last Modified: 21-Jan-2020

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