1/28/2020

ISL CM2350 Fire Truck Emissions Recall Campaign

Warranty Field Campaign
Campaign Number: c2110

Revision: A

ISL CM2350 Fire Truck Emissions Recall Campaign

Released Date: 15-Jan-2020
Expiration Date (U.S. and
Canada): 14-Jun-2024
Expiration Date
(International): 14-Jun-2024

Attention
U.S. / Canadian Dealers
U.S. / Canadian Distr./Branches and Div. Offices (Automotive)
This is to revise and replace Campaign 2110, dated 13-Jun-2019. This revision is to:
1. Update the narrative, and
2. close of Retroactive Coverage and parts disposition, and
3. change the expriation date to: 14-Jun-2024.
If additional information is required, please contact your Cummins Warranty Operations
Group Leader.

Description
This field action authorizes certified repair locations to upfit certain ISL CM2350 engines with an
improved SCR Catalyst, if the engine meets the criteria listed below. For MY2013 thru MY2014
engines that qualify for a new SCR Catalyst, a wiring harness connector plug and a calibration
update will be required.

Note : For a limited time, as noted in Warranty Memo #1825, this field action provides for
retroactive coverage of repairs, including customer billable repairs, completed by
Cummins authorized repair locations prior to the release date of this field action. Previous
repairs may be eligible for reimbursement of ONLY the work defined in this publication.
Service providers should have invoice documentation of original repair ready for support
of the retroactive claim. All Service Providers attempting to file claims for retroactive
repairs should reference Warranty Memo M1825 for instructions.
Note : If original repair was not completed by a Cummins authorized repair location, the
labor amount is not reimbursable. ONLY parts will be reimbursed.
Note : Retroactive Coverage has an expiration date, As indicated in Warranty Memo
#1825, retroactive claims will only be accepted for a period of one (1) year from the
original publication date. Retroactive claims will NOT be accepted AFTER 14 JUNE 2020.

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2110.html

1/6

1/28/2020

ISL CM2350 Fire Truck Emissions Recall Campaign

Action
In order to qualify for repair under this field action, an engine:
1. will be covered Regardless of coverage status, and
2. must show an OPEN status for this field action on QuickServe® Online.

Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
1. If all qualifying parameters detailed above are met, please refer to Warranty Memo #1925 to
verify eligibility and to determine the replacement SCR to use for the repair. If the unit is fitted
with an eligible SCR, only the identified replacement SCR must be used in completing this field
action. The verification and selection tool takes precedence over any other prior published
service/part guidelines, for the duration of this field action.

Note : For eligible ISL CM2350 (Model Year 2013 thru 2014 Product) the SCR
catalyst must be replaced. Refer to procedure SCR Catalyst Remove and Install in
section 011-036 of Service Manuals 4310787 (ISL9 CM2350 L101). New SCRs
delete the NH3 Sensor and move from a three (3) sensor to a NEW two (2) sensor
configuration. This action provides coverage for a wiring harness connector plug to
cap and secure the NH3 sensor connector that will no longer be used. The
installation of a wiring harness connector plug in the NH3 sensor connector will
require an ECM calibration update. Please refer to Attachment C for a table of ECM
base codes and CPLs for your consideration. Please refer to Attachment D for
instructions on installing and securing the wiring harness connector plug.
2. Download the latest calibration available on QuickServe® Online. Recalibrate the ECM as
described in Procedure 019-032 of Service Manuals 4310787 (ISL9 CM2350 L101).
3. As required, complete "Label, Authorized Change," Cummins Part Number 5297400. Clearly
print or type "SCR Catalyst Update" in the center box. Fill in the Campaign Number, Distributor
or Dealer Code and Date information. Peel off the backing material and install the label on the
engine valve cover near the engine data plate. There is a clear protective cover on this label.
Peel the backing off of this cover and push the clear cover over the printed material.
4. As required, an "Emission Campaign - Proof of Correction" form, Bulletin #4310621, must be
filled out and provided to the customer. Inform the customer to retain this certificate as proof that
the Emission Campaign has been performed. This form may be required as proof of an
Emission Campaign by the State of California, for vehicles registered in that state, the next time
the vehicle registration is renewed. Please refer to Attachment E for a representative sample of
the Emissions Campaign - Proof of Correction Bulletin.

Note : Certified repair locations outside of California, who elect to perform this
campaign on engines installed in vehicles that are registered in the state of
California, are authorized to do so if they have the two items noted above in their
inventory.
5. File one claim for only the applicable parts and labor listed in this document. Any labor or parts
for diagnostics or repairs not listed in the parts and labor sections above cannot be filed to this
field action. Provide documentation of the ECM calibration revision code after the recalibration in
the claim narrative.
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2110.html

2/6

1/28/2020

ISL CM2350 Fire Truck Emissions Recall Campaign

Material Disposition
Where applicable, items removed should be returned to ReCon for core credit. Unless otherwise
indicated, items with no core liability can be scrapped.

Reimbursements
Parts
Note : Please refer to Warranty Memo #1925 for a link to the SCR PN Tool to identify
SCR eligibility and the correct Replacement SCR. All parts listed are OPTIONAL. Claim
only the parts required to complete the repair.
The following parts are covered under this field action:
Part Number

Quantity

Description

286633700

1

GASKET,AFM DEVICE
(OPTIONAL)

286663600

1

GASKET,AFM DEVICE
(OPTIONAL)

288021400

1

GASKET,EXH OUT CNN
(OPTIONAL)

288021500

1

GASKET,AFM DEVICE
(OPTIONAL)

388639600

1

FLEET COUNT (OPTIONAL)

431062100

1

PROOF OF CORRECTION
FORM (OPTIONAL)

529740000

1

LABEL, AUTHORIZED
CHANGE (TAG-OPTIONAL)

550686600

1

SERVICE KIT, WIRING
HARNESS

Note : SRTs to gain access that are required to complete the repair, that are sufficiently
explained in the claim narrative, may also be claimed on this action.
Note : All SRTs listed are OPTIONAL. Select ONLY the appropriate SRTs for the repair
performed. If the SCR does NOT require and SCR replacement, claim ONLY Admin and
SRT 17-902 (Campaign/SCR Check) to close the field action.
Labor Using Applicable Access Code and Time
SRT Code
00-90X

Description

Time (hrs)

Administrative time

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2110.html

3/6

1/28/2020

ISL CM2350 Fire Truck Emissions Recall Campaign

SRT Code

Description

11-803

AFTERTREATMENT SCR
CATALYST - REMOVE AND
INSTALL (OPTIONAL)

17-901

STAMP ENGINE DATA
PLATE/APPLY EMISSION
STICKER (OPTIONAL)

17-902

CAMPAIGN/SCR CHECK
(OPTIONAL)

19-611

ENGINE CONTROL MODULE
(ECM) CALIBRATIONTRANSFER (CM
2250/CM2350) (OPTIONAL)

Time (hrs)

Travel
Travel is covered under this field action. Towing is not covered under this field action.

Other Claimables
Consumables are covered under this field action.

Note : Where retroactive claims are appropriate, please consolidate all appropriate
invoiced items and claim them as one line item in Other Claimables titled "CAMPAIGN
SUPPLIES". Please included brief summaries on the details of items claimed.
Note : Please consolidate all consumables and claim them as one line item in Other
Claimables titled "CAMPAIGN SUPPLIES". Please include brief summaries on the details
of items claimed.
Note : Additional parts, such as o-rings, gaskets and fasteners, that are required to
complete the repair, but not listed, may be claimed in Other Claimables. Please
consolidate all consumables and claim them as one line item in Other Claimables titled
"CAMPAIGN SUPPLIES" or other appropriate selections. Please include brief summaries
on the details of items claimed.

Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the
"Warranty" tab in QuickServe® Online. If there are additional questions, please contact your local
Cummins Distributor.
Claim Codes
Description

Code

Account Code:

65

Pay Code:

Distributor = X

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2110.html

4/6

1/28/2020

ISL CM2350 Fire Truck Emissions Recall Campaign

Claim Codes
Description

Code

Pay Code:

Dealer = D

Pay Code:

International = I

Failure Code:

WUSSCU

Attachments
Click here to see c2110_esn-list.xls

(/service/english/attachments/c2110_esn-list.xls)
Click here to
see c2110_isb_and_isl_cm2350_esm_base_calibration_and_cpl_table_attach-c.pdf
(/service/english/attachments/c2110_isb_and_isl_cm2350_esm_base_calibration_and_cpl_table_attachc.pdf)
d.pdf

Click here to see c2110_nh3_sensor_wiring_harness_plug_and_fir_tree_installation_attach-

(/service/english/attachments/c2110_nh3_sensor_wiring_harness_plug_and_fir_tree_installation_attachd.pdf)

Click here to see c2110_proof-of-correction_attach-e.pdf

(/service/english/attachments/c2110_proof-of-correction_attach-e.pdf)
Engine Family

Fuel System

Design Application

Market Application

Automotive

All

Document History
Date

Details
Document Created; 13-Jun-2019
Update narrative; 13-Dec-2019
Close Retroactive coverage and parts disposition
update the expiration date.

Last Modified: 15-Jan-2020
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2110.html

5/6

1/28/2020

ISL CM2350 Fire Truck Emissions Recall Campaign

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2021/c2110.html

6/6

ISB (All Displacements) CM2350 (B101, B103, and B104) ECM Base Calibrations and CPLs
Existing ECM Base Code

New ECM Base Code

New CPL

DT90082

DT90443

CPL4784

DT90083

DT90447

CPL4786

DT90084

DT90445

CPL4784

DT90085

DT90355

CPL4782

DT90086

DT90352

CPL4782

DT90087

DT90353

CPL4782

DT90008

DT90357

CPL4783

DT90015

DT90358

CPL4783

DT90043

DT90359

CPL4783

DT90044

DT90360

CPL4783

DT90059

DT90361

CPL4783

DT90009

DT90364

CPL4784

DT90016

DT90365

CPL4784

DT90001

DT90366

CPL4783

DT90017

DT90367

CPL4783

DT90045