Service Bulletin
February 14, 2020

19-028
Version 2

Power Sliding Door Reverses Direction When Closing
Supersedes 19-028, dated April 9, 2019, to revise the information highlighted in yellow.
AFFECTED VEHICLES
Year

Model

Trim

VIN Range

2018

Odyssey

ALL except LX

ALL

2019

Odyssey

ALL except LX

From VIN 5FNRL6H..KB000001 thru
5FNRL6H..KB022148

REVISION SUMMARY
Under REPAIR PROCEDURE, steps were added, and another step revised.
SYMPTOM
When closing the power sliding door, it reverses direction.
POSSIBLE CAUSE
There is a software issue that may falsely detect an obstruction causing the power sliding door to reverse direction while
closing.
CORRECTIVE ACTION
Check for debris or damage on the sliding door rails, rollers, or along the pathway of the power sliding door that would
prevent it from operating properly. If damage or debris is found, correct these issues first.
If there is no damage or debris visible, replace the printed circuit board (PCB) in the affected door's power sliding door
motor (PSD).
PARTS INFORMATION
Part Name

Part Number

Quantity

Power Sliding Door PCB Kit (right side)

72019-THR-305

1

Power Sliding Door PCB Kit (left side)

72059-THR-305

1

CUSTOMER INFORMATION:The information in this bulletin is intended for use only by skilled technicians who have the proper tools, equipment, and
training to correctly and safely maintain your vehicle. These procedures should not be attempted by “do-it-yourselfers,” and you should not assume
this bulletin applies to your vehicle, or that your vehicle has the condition described. To determine whether this information applies, contact an
authorized Honda automobile dealer.
©

2020 American Honda Motor Co., Inc. — All Rights Reserved

Page 1 of 10

WARRANTY CLAIM INFORMATION
The normal warranty applies.
Operation
Number

Description

Flat Rate
Time

Defect
Code

Symptom
Code

Template
ID

Failed Part Number

7461K8

Replace the right
power sliding door
motor PCB module.

0.6 hr

03217

07403

A19028A

72010-THR-A02

7441E5

Replace the left power
sliding door motor PCB
module.

0.6 hr

03217

07403

A19028B

72050-THR-A02

Skill Level: Repair Technician
REPAIR PROCEDURE
NOTE
The left side of the vehicle is shown. The right is similar.
1. Check for debris or damage on the sliding door rails, rollers, or along the pathway of the power sliding door that
would prevent it from operating properly.
•

If damage or debris is found, this bulletin does not apply. Repair the damage or clear the debris per normal
repair procedures.

•

If no damage or debris is found, go to step 2.

2. Remove the rear trim panel.
2.1. Set the third row seats upright.

2.2. Remove the weatherstrip as needed.
2.3. Remove the rear trim panel. If necessary, use special tool 07AAA-SEPA100 to remove the hook bolts.
2.4. Fold down and stow the third row seats.

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3. Remove the left sliding door sill upper trim.

4. Remove the weatherstrip along the left rear side trim panel as needed.

Page 3 of 10

5. Remove the air intake duct.

6. Disconnect the 12-volt battery.
6.1. Make sure the ignition is turned to OFF.
6.2. Disconnect and isolate the negative battery cable with the 12-volt battery sensor from the 12-volt battery.
NOTICE
•

Always disconnect the negative terminal first.

•

To protect the battery sensor connector from damage, do not hold it when removing the terminal.

•

Do not disconnect the 12-volt battery sensor from the cable.

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7. Left side PCB module replacement: Remove the left side rear trim panel. In addition to removing the panel, do the
following if it applies to the vehicle:
•

Remove the shop vacuum hose from the vacuum, and disconnect the connector.

•

Disconnect the rear entertainment connector.

•

Disconnect the rear accessory power socket.

8. Right side PCB module replacement: Remove the right side trim panel, and disconnect the connector.

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9. Right side PCB module replacement: Remove the subwoofer.

10. Fold the insulating foam out of the way so you can access the PSD motor.

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11. Disconnect the PSD motor unit connectors.

12. Remove the screw holding the PCB module.
NOTES
•

Use a small #1 screwdriver that is less than 4.9 in. (12.5 cm) long. You will not be able to fit a larger screwdriver
in the opening.

•

You may need to use a mirror to locate the screw because it is located between the body and the motor unit.

•

Be very careful when removing the screw so that it is not lost between the body and the fenderwell. A
replacement screw is included in the kit in case you lose the original.

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13. Release the PCB module from the motor unit by pulling the PCB module down while releasing the two tabs.
NOTES
•

Be very careful releasing the tabs. They are fragile and should not be opened more than a few millimeters
because they may break.

•

The PCB module is firmly installed in the motor unit and requires significant force to pull it out. Do not assume
that the tabs are not open far enough because the tabs may break.

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14. Remove the PCB module.

15. Place the anti-static (ESD) wrist strap included in the PCB kit on your bare arm, and attach it to a grounding screw
before touching the new PCB.

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16. Insert the new PCB module into the motor unit assembly. Install the screw to secure the module.
NOTE
The left and right side PCB modules appear similar, but they are not interchangeable. Make sure you install the
correct module in the correct side because if you do not, the power sliding doors will not work properly.

17. Connect the battery, and check that the door operates properly.
18. Install the remaining parts in the reverse order of removal.
END

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