Refer to the SDS located in the Appendix for additional information on respirator use.
It is up to the individual dealership to ensure compliance with OSHA regulations.
If you require further assistance regarding NIOSH approved respirators, we have found 3M® to be a useful
reference/source.
3M® Technical Assistance:
1-800-243-4630
3M® Customer Service:
1-800-328-1667
3M® Web Site:
www.3m.com/occsafety
• Protective gloves
• Chemical Resistant Gloves (refer to SDS for specific type)
• Masking tape
• Duct tape
• Plastic wrap (for storage of wands, guns and wax pail)
© 2019 Toyota Motor Sales, USA

Limited Service Campaign K0D - D - Page |9

•
•
•

Shop cloth/paper towels
Garbage Bags
Paint Prep Cup (Φ 10-15cm (3.94 - 5.91 in.) for paint work. This cup will be used to check wax application.

Technician Training Requirements
The repair quality of covered vehicles is extremely important to Toyota. All dealership technicians performing
this repair are required to successfully complete the most current version of the E-Learning course “Safety
Recall and Service Campaign Essentials”. To ensure that all vehicles have the repair performed correctly,
technicians performing this repair are required to currently hold at least one of the following certification
levels:
• Certified (any specialty)
• Expert (any specialty)
• Master
• Master Diagnostic Technician
In addition to the requirements above, technicians performing this repair will also be required to take the
mandatory FTS hands-on training AND the E-Learning SCK0D prior to performing this repair.
Always check which technicians can perform the repair by logging on to https://www.uotdealerreports.com.
It is the dealership’s responsibility to select technicians with the above certification level or greater to perform
this repair. Carefully review your resources, the technician skill level, and ability before assigning technicians
to this repair. It is important to consider technician days off and vacation schedules to ensure there are
properly trained technicians available to perform this repair at all times.
Remedy Procedures
Refer to TIS for Technical Instructions on repair. Conduct all non-completed Safety Recalls and Service
Campaigns on the vehicle during the time of appointment.

This Limited Service Campaign will have varying expiration dates based on VIN/Region and is only available
at authorized Toyota dealers. Refer to the table in the Remedy section for expiration details.
Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles have
the repair performed correctly, please designate at least one associate (someone other than the individual
who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.

© 2019 Toyota Motor Sales, USA

L i m i t e d S e r v i c e C a m p a i g n K 0 D - D - P a g e | 10

Warranty Reimbursement Procedures
Warranty Reimbursement Procedure
Verify Vehicle Eligibility
1. Confirm vehicle VIN matches the R.O.

Not Covered

No further action required

No

No further action required; these
vehicles can only be sprayed at
approved Toyota dealers

2. Check the TIS Vehicle Inquiry System

Covered

Is the vehicle located at a dealership approved
to spray 712-THV-T CRC?
Yes

No

Did the vehicle pass the ZKA Frame Inspection?
Yes
Open Frame Parts Lookup site and enter VIN
for required repair based on parts listed
Only Frame Plug
parts listed

Wax and Frame Plug parts listed

Perform drying and cleaning process

During the drying and cleaning process was
perforation 10mm or larger found in the
locations identified in green below?
Yes

Proceed with Frame
Replacement as outlined in
the ZKA TI

No

Install the specific Frame Plugs outlined in the
Technical Instructions

Apply the 712THV-T Internal CRC to the areas
of the frame outlined in the TI

Complete online check sheet

Install remaining Frame Plugs and Frame Side
Rail Seal

© 2019 Toyota Motor Sales, USA

Campaign completed, return
the vehicle to the customer

L i m i t e d S e r v i c e C a m p a i g n K 0 D - D - P a g e | 11

Op Code
K0D11A
K0D11B
K0D11C
K0D11D
K0D11E
•
•

•

•

Description
Install Frame Plugs ONLY
11-15 MY Clean Frame, Dry Frame, Apply CRC, Install
Plugs
16-17 MY Clean Frame, Dry Frame, Apply CRC, Install
Plugs
11-15 MY Clean Frame, Qualifying Perforation Found
(Frame to be replaced under CSP ZKA)
16-17 MY Clean Frame, Qualifying Perforation Found
(Frame to be replaced under CSP ZKA)

Flat Rate Hours
0.8 hrs/veh
7.4 hrs/veh
8.4 hrs/veh
4.1 hrs/veh
4.9 hrs/veh

The flat rate times include 0.1 hours for administrative cost per unit for the dealership.
Rental Vehicle: Use RT sublet type for Op. Codes K0D11B/C. During the CRC application, customers’ rental
car through the Toyota Rent-A-Car (TRAC) Program is available for a maximum of 5 days at a maximum
cost of $60.00 per day. Follow the Toyota Transportation Assistance Program (TTAP) guidelines.
o For rentals that exceed the maximum number of allowable days and/or dollars per day, refer to
the Toyota Transportation Assistance Policy (TTAP) for DSPM authorization requirements.
o Rental invoice MUST be attached to all rental claims. These claims may be subject to debit if rental
invoice is not attached.
Materials/Supplies:
o The cost of CRC will be reimbursed per vehicle under sublet type OF.
 For 11-15 MY vehicles, $120 can be claimed per vehicle.
 For 16-17 MY vehicles, $163 can be claimed per vehicle.
o A maximum of $26/vehicle cost for preparation and application materials/supplies (masks, tape,
gloves, partitions, waste disposal, etc.) will be accepted. Use YA sublet type for Op. Codes
K0D11B/C.

This Limited Service Campaign will have varying expiration dates based on VIN/Region and is only available
at authorized Toyota dealers.
o Cincinnati Region Expiration: December 31, 2021
o Chicago Region Expiration: February 29, 2022

Claim Filing Accuracy and Correction Requests
It is the dealer’s responsibility to file claims correctly for this Limited Service Campaign. This claim filing
information is used by Toyota for various government reporting activities; therefore, claim filing accuracy is
crucial. If it has been identified that a claim has been filed using an incorrect Op Code or a claim has been
filed for an incorrect VIN, refer to Warranty Procedure Bulletin PRO17-03 to correct the claim.

© 2019 Toyota Motor Sales, USA

L i m i t e d S e r v i c e C a m p a i g n K 0 D - D - P a g e | 12

Campaign Designation / Phase Decoder

J

0

A

Year Campaign is Launched

Repair Phase

Current Campaign Letter
for this year

B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
G = 2016
H = 2017
J = 2018
Etc...

0 = Remedy
1 = Interim (Remedy not yet
available) “1” will change to “0”
when the Remedy is available
(May use other characters in
unique cases)

1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
27th Campaign = 1
28th Campaign = 2
Etc...

Examples:
C1B = Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
E0A = Launched in 2014, Remedy Phase, 1st Campaign Launched in 2014
J0A = Launched in 2018, Remedy Phase, 1st Campaign Launched in 2018.

Please review this entire package with your Service and Parts staff to familiarize them with the proper step-bystep procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.

© 2019 Toyota Motor Sales, USA

LIMITED SERVICE CAMPAIGN K0D (Remedy Notice)
Certain 2011 - 2017 Model Year Tacoma*
Frame Corrosion Resistant Compound (CRC) Application
Frequently Asked Questions
Original Publication Date: November 7, 2019

◄ IMPORTANT UPDATE ►

DATE
January 23, 2020

TOPIC

K0D is available in Chicago Region.

The most recent update will be highlighted with a red box.
Q1:
A1:

What is the condition?
Toyota has received reports regarding Frame Corrosion on 2011 – 2017 model year Tacoma vehicles.
In these reports, customers have indicated that vehicles operated in specific cold climate areas with
high road salt usage may exhibit more-than-normal corrosion to the vehicle’s frame. This condition is
unrelated to and separate from normal surface rust which is commonly found on metallic surfaces after
some years of usage and/or exposure to the environment.

Q2:

What are the “Cold Climate Areas” with high road salt usage covered by this Limited Service Campaign
(LSC)?

A2:

The following states and the District of Columbia are referred to as the “Cold Climate States”:
District of Columbia (DC), CT, DE, IL, IN, KY, MA, MD, ME, MI, MN, NH, NJ, NY, OH, PA, RI, VA, VT, WI,
WV
Q2a:
A2a:

Why are some states contiguous to the Cold Climate States not included?
Only portions of the listed states may exhibit the cold climate and high road salt usage which
can cause this condition. To simplify the administration of this campaign and avoid confusion,
Toyota has elected to include the entire state rather than a portion.

FAQ Page 1 of 4
© 2019 Toyota Motor Sales, USA

Q3:
A3:

What is Toyota going to do?
Toyota will send (in phases consistent with region launch schedule) starting in early November 2019,
an owner notification by first class mail advising owners to make an appointment with their authorized
Toyota dealer to inspect the vehicle frame, and, if applicable, apply Corrosion Resistant Compound
(CRC) FREE OF CHARGE. This is REQUIRED for vehicles to maintain coverage under Customer Support
Program (CSP) ZKA, which offers vehicle frame coverage for 12 years from DOFU.
In the rare cases that a vehicle is found to have qualifying frame perforation during inspection, the
frame will be replaced under CSP ZKA. It’s also possible that a frame may be found to have been
previously sprayed with CRC during manufacturing. In this case, no additional spray will be applied
to the frame, however, the vehicle may receive additional frame plugs and will still be covered under
the 12 year coverage provided under Customer Support Program ZKA.

Q3a:
A3a:

How long will this Limited Service Campaign be available?
This Limited Service Campaign will be offered FREE OF CHARGE for a period of two years from
the time all customers have been mailed. See table below with estimated expiration dates
and details.
Region
Approximate UIO
(Estimated) Launch (Estimated) Expiration
Cincinnati
40,370
November 7, 2019
December 31, 2021
Chicago
41,280
January 23, 2020
February 29, 2022
Boston
61,410
February 2020
March 31, 2022
CAT
101,880
March 2020
April 30, 2022
New York
57,520
April 2020
May 31, 2022
Note: Dealer training by FTS staff will take place prior to launch.

Q4:
A4:

Q3b:

Will CRC application be required to maintain coverage under CSP ZKA?

A3b:

CRC application, if applicable, is required for affected vehicles to maintain coverage under CSP
ZKA.

Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 302,470 vehicles covered by this Limited Service Campaign.
Model Name

Model Year

Production Period

Tacoma

2011 – 2017

Late June 2010 – Early June 2017

Q4a:

Are there any other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign in
the U.S.?

A4a:

No. There are no other Lexus/Toyota/Scion vehicles covered by this Limited Service Campaign.

FAQ Page 2 of 4
© 2019 Toyota Motor Sales, USA

Q5:

What if the vehicle’s frame already exhibits excessive corrosion?
application, or will the vehicle frame be replaced?

Will Toyota perform the CRC

A5:

Toyota will inspect the vehicle’s frame. If the frame meets specific Inspection Criteria, the CRC will be
applied to the frame. If the frame exhibits significant rust perforation (based upon specific inspection
criteria), Toyota will replace the vehicle’s frame. These repairs, if applicable, will be performed at no
charge to the owner of the covered vehicle under the terms of the Customer Support Program.

Q6:

Why is Toyota only offering the CRC application to customers whose vehicles are currently registered
in the Cold Climate States?

A6:

Toyota is applying the CRC in areas where vehicles may experience or have experienced prolonged
exposure to severe cold climates with high road salt use.

Q6a:

How does Toyota determine if a vehicle should be grouped into the cold climate states, and
thus responsible for having the frame sprayed, when available?

A6a:

Toyota, using the most recent registration or title information available through each state’s
Department of Motor Vehicles, will apply vehicles registered in a cold climate state to LSC K0D.

Q7:

What if the customer used to live in a Cold Climate State, but now does not?

A7:

Application of the Corrosion Resistant Compounds (CRC) will be based on where the subject vehicle
is currently registered and located. Check TIS for applicability for campaign LSC K0D to confirm
eligibility. If a customer’s vehicle is eligible for CRC, but the vehicle is not located in a state approved
to apply the CRC, the vehicle would need to be brought back to an approved state to receive the CRC
spray.

Q8:

What if the customer used to live in a Warm Climate State, but now does not?

A8:

Application of the Corrosion Resistant Compounds will be based on where the subject vehicle is
currently registered and located at the launch of LSC K0D. Check TIS for applicability for campaign
LSC K0D to confirm eligibility. If a customer’s vehicle needs to be added to campaign LSC K0D, dealers
can submit this request through an internal website.

Q9:

What should I do?

A9:

Owners of vehicles covered by this LSC should bring their vehicle to a participating Toyota dealer
located in one of the Cold Climate States for which authorization to perform the CRC application has
been obtained. Customers may also contact their local Toyota dealer for additional information.

Q10:
A10:

Q11:
A11:

How long will the repair take?
The repair takes approximately 8 hours. However, depending upon the dealer’s work schedule, it may
be necessary to make the vehicle available for a longer period of time.

How does Toyota obtain my mailing information?
Toyota uses an industry provider who works with each state’s Department of Motor Vehicles (DMV) to
receive registration or title information, based upon the DMV records. Please make sure your
registration or title information is correct.
FAQ Page 3 of 4
© 2019 Toyota Motor Sales, USA

Q12:
A12:

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center
at 1-888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central
Time.

FAQ Page 4 of 4
© 2019 Toyota Motor Sales, USA

TOYOTA
Certain 2011 - 2017 Model Year Tacoma
Frame Corrosion Resistant Compound (CRC) Application
Limited Service Campaign (Remedy Notice)
[VIN]
Dear Toyota Customer:

e

At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which
includes your vehicle.

pl

You received this notice because our records, which are based primarily on state registration and title data,
indicate that you are the current owner.

Sa
m

What is the condition?
Toyota has received reports regarding Frame Corrosion on 2011 – 2017 model year Tacoma vehicles. In
these reports, customers have indicated that vehicles operated in specific cold climate areas with high road
salt usage may exhibit more-than-normal corrosion to the vehicle’s frame. This condition is unrelated to
and separate from normal surface rust which is commonly found on metallic surfaces after some years of
usage and/or exposure to the environment.
What will Toyota do?
Any authorized Toyota dealer will inspect the vehicle’s frame. If the frame meets specific Inspection Criteria,
Corrosion Resistant Compound (CRC) will be applied to the frame FREE OF CHARGE to you. If the frame
exhibits significant rust perforation (based upon specific inspection criteria), Toyota will replace the vehicle’s
frame under Customer Support Program ZKA.

What should you do?

Before you are inconvenienced by this condition, any authorized Toyota dealer will inspect the frame,
and if necessary, apply CRC to the frame FREE OF CHARGE to you.

Please contact your authorized Toyota dealer to make an appointment to have the frame inspected, and
if necessary, CRC applied. The remedy may take approximately 8 hours. However, depending on the
dealer’s work schedule, it may be necessary to make your vehicle available for a longer period of time.

This Limited Service Campaign will be available until February 29, 2022 and is only available at an
authorized Toyota dealer.
Note: A previous communication was sent to you regarding Customer Support Program ZKA which
outlines additional coverage for replacement of the vehicles frame under certain conditions. If the
remedy for this Limited Service Campaign K0D is not performed by the expiration date listed above, you
will not be eligible for the frame replacement coverage outlined in Customer Support Program ZKA.

What if you have other questions?
•
•
•

Your local Toyota dealer will be more than happy to answer any of your questions.
For more information on this and other campaigns, please visit www.toyota.com/recall.
If you require further assistance, you may contact the Toyota Customer Experience Center at 1-888-2709371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.

If you would like to update your vehicle ownership or contact information, please visit
www.toyota.com/owners. You will need your full 17-digit Vehicle Identification Number (VIN) to input the new
information.

e

If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.

Thank you for driving a Toyota.
Sincerely,

pl

We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely
regret any inconvenience this condition may have caused you.

Sa
m

TOYOTA MOTOR SALES, U.S.A., INC.

TOYOTA
Toyota Motor Sales, USA, Inc.
6565 Headquarters Drive
Plano, TX 75024
(469) 292-4000

CUSTOMER CONTACT & VEHICLE DISCLOSURE FORM
This form is not applicable for TCUV units.
.

This vehicle is involved in a Limited Service Campaign. At this time, remedy parts are not available, and the
remedy has NOT been performed. I understand that the vehicle will need to be returned to an authorized
Toyota dealer to have the remedy performed at NO CHARGE when the remedy is available.
Customer Signature
Toyota recommends that you register with the Toyota Owners Community at http://www.toyota.com/owners/
and regularly check recall applicability using www.toyota.com/recall or www.safercar.gov. You will need to
input your 17-digit Vehicle Identification Number (VIN).
VIN

Campaign Code

Model

Model Year

Customer Information
Customer Name

Customer Email

Customer Address

Home Phone #
Mobile Phone #
Date

Please provide this information so that Toyota or your dealer can notify you when the remedy becomes
available. This information will only be used for campaign communications. If you’d like to update your
preferred contact information in the future, visit www.toyota.com/ownersupdate or contact us at 1-888270-9371.
Dealer Information
Dealer Name/Address

Dealer Code
Dealer Phone Number
Dealer Staff Name
Dealer Staff Signature
© 2019 Toyota Motor Sales, USA – Version 3c