GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5276
URGENT - DISTRIBUTE IMMEDIATELY
Date:

January 16, 2020

Subject: N192282480 - Customer Satisfaction Program
Body Control Module Wiring Damage – US Only
Models: 2019 Buick Encore, Enclave
2019 GMC Acadia, Canyon, Sierra 1500 (New Model),
Yukon and Yukon XL
2019-2020 GMC Terrain
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program N192282480
today. The total number of U.S. vehicles involved is approximately 119.
Please see the attached bulletin for details.
It is estimated that only 119 involved vehicles in a known concentrated
area will require parts replaced. Due to the small number of vehicles
anticipated that will need this fix and the limited initial parts availability,
dealers are encouraged not to order these parts unless you have one of
the identified VINs for this field action.
Customer Letter Mailing
The customer letter mailing will begin on January 31, 2020.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated January 16, 2020. A list of involved vehicles in dealer new inventory is
attached to this message. Please hold all warranty transactions until IVH has been
updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS

Customer Satisfaction Program
N192282480 Body Control Module Wiring Damage – U.S. Only
Release Date:
Attention:

January 2020

Revision:

00

This program is in effect until January 31, 2022.

Make

Model

Buick

Encore
Enclave
Acadia
Canyon
Sierra 1500 (New Model)
Terrain
Yukon
Yukon XL

GMC

Model Year
From
To
2019
2019
2019
2019
2019
2019
2019
2019
2019
2019
2019
2020
2019
2019
2019
2019

RPO

Description

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2019 model year Buick Encore, Enclave, GMC Acadia, Canyon, Sierra 1500 (New Model),
Yukon, Yukon XL and 2019-2020 model year GMC Terrain vehicles, may have several wires going to
the body control module (BCM) damaged due to the installation/removal of the aftermarket LoJack alarm
system from the vehicle.
Dealer will inspect the wires going to the BCM and knee bolster for evidence that a LoJack alarm system
was removed and repair as necessary.

Parts
Quantity
1
1
1
1
1
1
1
1
1
1
1
1
1

Part Name

Part No.
42496122
84201876
84201877
84577816
23295241
23319430
23133787
84495873
23504152
84487345
84487348
84007751
84007752

BOLSTER, I/P KNEE
BOLSTER, I/P KNEE
BOLSTER, I/P KNEE
BOLSTER, I/P KNEE
BOLSTER, I/P KNEE
BOLSTER, I/P KNEE
BOLSTER, I/P KNEE
BOLSTER, I/P KNEE
BOLSTER, I/P KNEE
BOLSTER, I/P KNEE
BOLSTER, I/P KNEE
BOLSTER, I/P KNEE
BOLSTER, I/P KNEE

Note: There are several different makes and models covered on this bulletin - please use the vehicle identification number
(VIN) and the GM Electronic Parts Catalog (EPC) to determine which Terminated Lead and Knee Bolster Trim to order.
It is estimated that only 119 involved vehicles in a known concentrated area will require parts replaced. Due to the small
number of vehicles anticipated that will need this fix and the limited initial parts availability, dealers are
encouraged not to order these parts unless you have one of the identified VINs for this field action.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9104924
9104925

Description
Inspect for Installation of Anti-Theft Components (No Further Action
Required)
Replace Knee Bolster Trim and Inspect BCM wiring Harness:
Encore
Enclave
Acadia
Canyon

Copyright 2020 General Motors. All Rights Reserved.

Labor
Time
0.2
0.5
1.5
2.7
0.5

Trans.
Type
ZFAT

Net
Item
N/A

ZFAT

N/A

Page 1 of 5

Customer Satisfaction Program
N192282480 Body Control Module Wiring Damage – U.S. Only
Terrain
Sierra
Sierra Limited, Yukon and Yukon XL
ADD: Repair One wire
ADD: Repair Each Additional Wire

1.0
1.5
0.5
0.5
0.2

Service Procedure
Inspection Steps

5480300

Inspect the knee bolster panel under the steering column for evidence of an aftermarket anti-theft module. This will show
as:
•

Screw holes, indicating that an anti-theft module was installed and has been removed. These vehicles require
further repairs, refer to Repair Steps below.

•

Anti-theft module installed, verify function of aftermarket system, no further action required.

•

No evidence of any anti-theft device ever installed or removed, no further action required.

Repair Steps
1.

Access the Body Control Module (BCM). Refer to Body Control Module Replacement in SI. It is not necessary to
remove the module or disconnect the electrical connectors.

Page 2 of 5

Customer Satisfaction Program
N192282480 Body Control Module Wiring Damage – U.S. Only

5480303

2.

Inspect the wiring at the BCM electrical connector area for indications of repairs. These repairs may include wire
insulation damage from wire-tap installation/removal (1), butt connector repairs that do not meet GM established
materials and methods (2) or additional sections of wire spliced into the circuit (3).

NOTE: To ensure wire repair integrity, use DuraSeal Splice Sleeve # 19300089 (Pink in Color for AGW 20-18) or
DuraSeal Splice Sleeve # 19168447 (Blue in Color for AGW 16-14).
•

If the wire insulation is damaged from the removal of a wire-tap, use a DuraSeal splice sleeve to properly repair
the damaged wire. Refer to Wire to Wire Repair in SI.

•

If the wire has an improper butt connector repair, use a DuraSeal splice sleeve to properly repair the damaged
wire. Refer to Wire to Wire Repair in SI.

•

If the wire has insufficient length and a section of additional material has been spliced in, remove the added wire
and install a terminated lead. Refer to Repairing Connector Terminals (Terminated Lead Repair) in SI.

3.

Rewrap the wiring harness as required.

4.

If there are mounting holes drilled in the knee bolster panel, replace the knee bolster panel. Refer to Instrument Panel
Knee Bolster Replacement in SI.

Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Page 3 of 5

Customer Satisfaction Program
N192282480 Body Control Module Wiring Damage – U.S. Only
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through January 31, 2022. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through January 31, 2022, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Courtesy Transportation – For USA
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA - General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this
bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification
Page 4 of 5

Customer Satisfaction Program
N192282480 Body Control Module Wiring Damage – U.S. Only
January 2020

This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2019 model year Buick Encore, Enclave, GMC Acadia, Canyon, Sierra 1500 (New Model),
Yukon, Yukon XL and 2019-2020 model year GMC Terrain vehicle, may have several wires going to the body control
module (BCM) damaged due to the installation/removal of the aftermarket LoJack alarm system from the vehicle.
Your satisfaction with your 2019 model year Buick Encore, Enclave, GMC Acadia, Canyon, Sierra 1500 (New Model),
Yukon, Yukon XL or 2019-2020 model year GMC Terrain vehicle is very important to us, so we are announcing a
program to correct this condition.
What We Will Do: Your GM dealer will inspect the wires going to the BCM and knee bolster for evidence that a LoJack
system was removed and repair as necessary. This service will be performed for you at no charge until January 31,
2022. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the
necessary parts will be available on your scheduled appointment date.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Buick
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-521-7300
1-800-462-8782
1-800-496-9994
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-832-8425
1-800-462-8583

We truly appreciate you taking the time to remedy your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Executive Director
North America Contact Center Operations
N192282480

Page 5 of 5