Customer Satisfaction Program
N192275630 Brake Assist Feature
Release Date:
Revision Description:
Attention:

January 2020

Revision:

01

This bulletin is being revised to update the Warranty Information and Service Procedure.
Please discard all previous copies of bulletin N192275630.

This program is in effect until January 31, 2022.

Make
Chevrolet
GMC

Model
Silverado 1500 (New Model)
Sierra 1500 (New Model)

Model Year
From
To
2019

RPO

Description

2019

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2019 model year Chevrolet Silverado and GMC Sierra vehicles, may have a condition in which
the electronic brake control module is less likely to activate the optional integrated brake assist. Normal
braking capability functions as intended.
Dealers are to reprogram the front camera module.

Parts
No parts are required for this repair.
Warranty Information
Labor
Operation
9104798*
9104799*

Description
Verified Module Software or Calibration Level:
Programmed with Same Level Software or Calibration
Frontview Camera Reprogramming with SPS

Module Is

Labor
Time
0.2

Trans.
Type

Net
Item

ZFAT

N/A

0.5

* To avoid warranty transaction rejections, carefully read and follow the instructions below:
•

The SPS Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the
transaction.

•

When more than one Warranty Claim Code is generated for a programming event, it is required to document all
Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the
“SPS Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to enter
the FINAL code provided by SPS.

Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as
follows:
1.
2.
3.
4.

Open TIS on the computer used to program the vehicle.
Select and start SPS.
Select Settings.
Select the Warranty Claim Code tab.

The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is
retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code
field.
Service Procedure
Note: Carefully read and follow the instructions below.

•

Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector.
If there is an interruption during programming, programming failure or control module damage may occur.

•

Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will
interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to
www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster
pack disconnected from the AC voltage supply. DO NOT connect a battery charger.

Copyright 2020 General Motors. All Rights Reserved.

Page 1 of 5

Customer Satisfaction Program
N192275630 Brake Assist Feature
•

Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights
(including daytime running lights), HVAC, radio, etc.

•

Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.

5431207
Caution: To avoid module performance issues and setting DTCs, carefully read the programming instructions in SI.
Programming the frontview camera is a three-step process. Module programming, module configuration and module
calibration are required to successfully program the front view camera. Use GDS2 to perform the calibration portion
of the programming event.
Note: If the Same Calibration/Software Warning is noted on the SPS screen, select OK and follow screen instructions.
After a successful programming event, the WCC is located in the Service Programming System dialogue box of the
SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin.
1.

Reprogram the frontview camera by performing the SPS Programming/SPS Configuration/GDS2 Learn. Refer to
B174W Frontview Camera - Windshield: Programming and Setup in SI.

Page 2 of 5

Customer Satisfaction Program
N192275630 Brake Assist Feature

5431209

Note: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the SPS
Warranty Claim Code (WCC) screen on the job card. Refer to callout 1 above for the location of the WCC on the SPS
screen.
2.

Record SPS Warranty Claim Code on job card for warranty transaction submission.

Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through January 31, 2022. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through January 31, 2022, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.

Page 3 of 5

Customer Satisfaction Program
N192275630 Brake Assist Feature
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).
Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor
Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 4 of 5

Customer Satisfaction Program
N192275630 Brake Assist Feature
January 2020
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2019 model year Chevrolet Silverado or GMC Sierra may have a condition in which the
electronic brake control module is less likely to activate the optional integrated brake assist. Normal braking capability
functions as intended.
Your satisfaction with your Silverado or Sierra is very important to us, so we are announcing a program to prevent this
condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will reprogram the front camera module. This service will be performed for you at
no charge until January 31, 2022. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-462-8782
1-800-496-9994
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438
1-800-462-8583

We truly appreciate you taking the time to update your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many
miles of enjoyable driving.
Neelie O’Connor
Executive Director
North America Contact Center Operations
N192275630

Page 5 of 5

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5279
URGENT - DISTRIBUTE IMMEDIATELY
Date:

January 10, 2020

Subject: N192275630-01 – Customer Satisfaction Program
Brake Assist Feature
Revised Warranty Information Table
Models: 2019 Chevrolet Silverado 1500 (New Model)
2019 GMC Sierra 1500 (New Model)

To:

All General Motors Dealers

This bulletin is being revised to update the Warranty Information and Service
Procedure. Please discard all previous copies of bulletin N192275630.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS