FIELD SERVICE CAMPAIGN
BULLETIN
Subject: Field Service Campaign D19M7 REV1
Pre-Series Cascadia Emission Label Replacement
Issue Involved
Detroit Diesel Corporation (DDC) has determined that certain Detroit™ engines
installed in Pre-Series Cascadia vehicles will need their Exempt Emission Label
replaced with a Certified Emission Label.
There are approximately 274 engines affected by this Field Service Campaign.

Engines Involved
A list of engines located in your area of responsibility that require this correction
is attached.
The table below gives descriptive information to help identify the affected units:
Model
Series

Model
Number

Model
Year

Inclusive Vehicle Mfg.
Date (From) (To)

Descriptive
Information

DD13

D471928

20162017

June 13 2016, to
February 13 2017

Pre-Series P4
Cascadia

DD15

D472906

20142015

August 21 2014, to
February 5 2015

Classic Cascadia

DD15

D472910

20162017

June 13 2016, to
February 13 2017

Pre-Series P4
Cascadia

DD16

D473910

20162017

June 13 2016, to
February 13 2017

Pre-Series P4
Cascadia

Field Service Campaign Bulletin D19M7 REV1
Page Two

Owner Notification
Detroit Diesel will notify owners of equipment incorporating engines identified with
this Field Service Campaign. A copy of the owner letter that will be used by Detroit
Diesel is enclosed with this Field Service Campaign bulletin.

Distributor Campaign Responsibility
Detroit Diesel repair facilities are to service all engines subject to this Field Service
Campaign. Field Service Campaign D19M7 is to be performed at no charge to owners
on all affected engines under the engine warranty or prior to December 5, 2020,
under the provisions of this Field Service Campaign.
Please use the appropriate steps, noted below, for indicating that Field Service
Campaign D19M7 has been completed.




Check the base label (Form WAR259) to see if Field Service Campaign D19M7
has been completed. The base label is usually located on the passenger-side
door about 30 cm (12 inches) below the door latch. If Field Service Campaign
D19M7 has been completed, no further work is needed. If base label is not
located on the passenger-side door, please affix label (Form WAR259) 30 cm
(12 inches) from the door latch.
Upon completion of Field Service Campaign D19M7, clean a spot on the base
label (Form WAR259), write the Field Service Campaign Number (D19M7) on a
blank, black completion sticker (Form WAR261), and attach it to the base label.

Ordering Information
1. If you do not have the appropriate Form or Labels (DDC_WAR 259,
DDC_WAR 260. DDC_WAR 261), they can be ordered from EPI Printers
by emailing your order to [email protected].
2. You can also fax in your order to 269-698-4240 Attn: Corrina Cotton.
3. Contact EPI Printers at 734-464-9000.

Field Service Campaign Bulletin D19M7 REV1
Page Three

Parts Information
All units in this campaign will require a new certified emission label.
1. Navigate to the Order Center on DTNA Connect. See Figures 1 and 2 below.
Order Center - Clean Idle

Figure 1 – DTNA Connect

Figure 2 – Order Center

Field Service Campaign Bulletin D19M7 REV1
Page Four
2. Click the “+” symbol next to “Add a Clean Idle / Emission / Other Label.” See
Figure 1.

Figure 1 – Emission Label Order Process
3. Use the item drop-down and select “D19M7 Campaign Label.” See Figure 2.
NOTE: The price for the D19M7 Campaign Label should be $0.00.

Figure 2 – Emission Label Order Process

Field Service Campaign Bulletin D19M7 REV1
Page Five
4. Complete the “VIN” and “Original ESN” fields and select “Insert Item.” See
Figure 3.

Figure 3 – Emission Label Order Process
5. Click “Next” to complete the ordering process. Once your request is submitted in
the Order Center, you will receive an email confirmation. Submitting follow-up
requests will create a duplicate case. Please call the Detroit™ Customer Support
Center CSC at 800-445-1980 or email [email protected] if you need to follow-up.

Field Service Campaign Bulletin D19M7 REV1
Page Six

Corrective Procedure

1. Apply the parking brake, chock the wheels, and perform any other applicable
safety steps.
2. Remove and replace the exempt emission label from the engine rocker cover
based on the engine serial number listing included with this Field Service
Campaign. Note that the old label is designed to come off in pieces upon removal
from the engine. See Figure 4 for an example of an exempt emission label.

Figure 4 – Exempt Emission
Label Example

Figure 5 – Certified Emission
Label Check Sheet

3. Fill out the attached Certified Emission Label Check Sheet and attach the
pieces of the old exempt label to the check sheet. Attach an image of the
completed Certified Emission Label Check Sheet to the claim in OWL.
4. Repairs are complete.

Field Service Campaign Bulletin D19M7 REV1
Page Seven
Notice
Claim administration time, SRT 939-6010A, for 0.3 hours will automatically be added.
No additional operation is required or will be allowed.

Warranty Information
Claim Type:
Modification
Cause Code:
Primary Failed Part:

Field Service Campaign
D19M7
A1‐Campaign
CERT LABEL

Labor Code:

996-F197A
Emission Label Replacement Only

Corrective Action:

12 - Repair Recall/Campaign

Labor:

0.1 Hours

Parts Return:

NONE

*NOTE*
Reference Page 6, "Corrective Procedure", Step 3. The
"Certified Emission Label Check Sheet" MUST BE ATTACHED to
the claim in the Online Warrany Link (OWL) System.

Please contact the Detroit™ Customer Support Center at 800-445-1980 or email
[email protected] if you have any questions.

DETROIT DIESEL
13400 Outer Drive West

Detroit, Michigan 48239-4001
BULLETIN

Certified Emission Label Check Sheet
Detroit Diesel Corporation
I _____________________________, an employee of _____________________________
hereby certify the following:
I certify that the Emission Exempt Label has been removed and replaced with the MY2016-2017
Emission Certification Label for this serial number.
VIN: _____________________________
ESN: _____________________________
COMPLETED
Qty
Remove Emission Exempt Label
Apply Emission Certification
Label

check '√' box

1
1

_____________________________
Signature

_____________________________

Attach pieces of old
label here:

Print Name

_____________________________
Date

Attach an image of the completed Certified Emission Label Check Sheet to the
claim in OWL.

Daimler Trucks
North America LLC

Daimler Trucks North America LLC
\
Detroit Diesel Corporation

13400 Outer Drive, West
Detroit, Michigan 48239-4001
Telephone: 313-592-5000

Attention: Vehicle Owner:

Subject: Field Service Campaign D19M7

Pre-Series Cascadia Emission Label Replacement
Detroit Diesel Corporation (DDC) has determined that certain Detroit™ engines
installed in Pre-Series Cascadia vehicles will need their Exempt Emission Label
replaced with a Certified Emission Label.
Records available to us indicate that your vehicle has one of the eligible engines.
Instructions for this Field Service Campaign have been sent to your local Detroit Diesel
Authorized Repair Facility and the labor time required to perform this repair is approximately 0.1
hours.
Please contact a Detroit Diesel Authorized Repair Facility to arrange to have the Field Service
Campaign performed. To locate an authorized facility, search online at
www.detroitdiesel.com/locations/default.aspx.
This service will be completed for you at no charge, prior to December 5, 2020, under the
provisions of this notice.
We are sorry to cause you this inconvenience; however, we have taken this action in the
interest of your continued satisfaction with our products.

DETROIT DIESEL WARRANTY CAMPAIGNS DEPARTMENT
Enclosure

Detroit Diesel Corporation is registered to ISO 9001:2001. Copyright Detroit Diesel Corporation. All rights reserved. Detroit Diesel Corporation is a Daimler company.