Release Date

Technical Service Bulletin

02/11/2020

72K1 UPDATE – U.S.A. only
DVD Changer Mounting – (NVLW)

Applicable Vehicles
Model(s)

Year

VIN Range

Vehicle-Specific Equipment

A8

2019

See Campaign/Action screen in ELSA

See Campaign/Action screen in ELSA

Revision History
Revision

Date

Purpose

1

February 11, 2020

Original publication

Condition
This Update has been proactively released to prevent the following condition(s) from occurring in the vehicle:
Criteria
K1

Technical Background
On Audi A8 vehicles manufactured within a specific period, the mounting for the DVD changer must be
replaced, as the trim cover on the mounting may come loose.

This Update is in effect until removed.
Vehicle must meet all of the following criteria:
• Procedure is valid only for vehicles that show the 72K1 code in the ELSA Campaign/Action Information screen
on the day of repair.
• Vehicle must be within the New Vehicle Limited Warranty.
• Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
• Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
February, 2020

72K1 Page 1 of 5

Release Date

02/11/2020

Technical Service Bulletin

72K1 UPDATE – U.S.A. only
DVD Changer Mounting – (NVLW)

Service
NOTE:
•

ELSA is the only valid inquiry/verification source. Check ELSA on the day this vehicle UPDATE will be
performed to verify vehicle eligibility for the UPDATE. Status must show “open”. Attach an ELSA printout
showing the “open” status to the repair order.

•

If this UPDATE appears to have already been performed but the code still shows open in ELSA, contact
Warranty before proceeding further. Another dealer may have recently performed this UPDATE but not
yet entered a claim for it in the system.

•

ELSA may also show additional open action(s); if so, inform your customer - this work can be done while
the vehicle is in for this UPDATE.

•

Contact the Warranty Helpline (U.S.) or the Warranty Campaign Specialist (Canada) if you have any
questions.

•

Enter the VIN in ELSA and proceed to the
“Campaign/Action” screen.

TIP
On the date of repair, print this screen and keep a
copy with the repair order.
•

Confirm the Campaign/Action is open . If the status is closed, no further work is
required.

•

Note the Applicable Criteria ID for
use in determining the correct work to be done
and corresponding parts associated.

•

All Safety Recalls must be completed prior
to completing this Update.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
February, 2020

72K1 Page 2 of 5

Release Date

02/11/2020

Technical Service Bulletin

72K1 UPDATE – U.S.A. only
DVD Changer Mounting – (NVLW)
•

Replace DVD changer mount:
o

See ELSA Repair Manual: Repair
manual > Body > Seats > 72 Seat
Frames > DVD Changer R161 Mount,
Removing and Installing

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
February, 2020

72K1 Page 3 of 5

Release Date

Technical Service Bulletin

02/11/2020

72K1 UPDATE – U.S.A. only
DVD Changer Mounting – (NVLW)

Warranty
Claim Entry Instructions
After Update has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the ELSA screen print showing action open on the day of repair to the repair order.
If customer refused campaign work or vehicle is out of the specified warranty parameter for this Update:


U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
Service Number

72K1

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator
Vehicle Wash/Loaner
Criteria I.D.

Mark mounting* as causal part
Do not claim wash/loaner under this action
K1
LABOR
Labor Op

Time Units

Labor Description

7720 55 99

30

Replace DVD changer mount

PARTS
Quantity

Part Number

Part Description

1.00

4N4862528

Mounting*

Additional Actions Some of the affected vehicles may be involved in additional Actions. Please check your
ELSA Campaign/Action Information screen so that any additional required work can be done
simultaneously.
Verifying Vehicle
Eligibility

To verify vehicle eligibility for this Update, always check the ELSA Campaign/Action
Information screen. The ELSA system is the only binding inquiry and verification system;
other systems are not valid and may result in non-payment of a claim.

Help for Claim
Entry

For questions regarding claim entry, contact Audi Warranty.

Required
Customer
Notification

Inform your customer in writing by recording on the Repair Order any and all work that was
conducted on the vehicle, including any and all updates completed under this Update.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
February, 2020

72K1 Page 4 of 5

Release Date

Technical Service Bulletin

02/11/2020

72K1 UPDATE – U.S.A. only
DVD Changer Mounting – (NVLW)

Required Parts
Parts Control Type:
VIN to Order

If parts are needed to support a vehicle repair:

Initial Allocation:
NO

Due to the small number of affected vehicles there will not be a parts allocation.
Please reference the Repair Projection Tool (below) to view your potential VIN
population.

•

US Dealers - use AVA

Repair Projection Tool:
(right click to open)

Quantity
1

Part Number

P.O.C. Part Description

Ordering Method

4N4-862-528

Mounting

VIN to Order

NOTE
The specified part numbers reflect the status at the start of this Update. Interim updates made in ETKA can
cause a listed part number to become unavailable. In this case, the new part number specified in ETKA should
be used.
• Properly store (retain), destroy or dispose of removed parts in accordance with all state/province and local
requirements, unless otherwise indicated and/or requested through the Warranty Parts Portal (WPP) for U.S.
and the Part Destruction and Core Disposition Report for Canada.

Required Special Tools

Radio Removal Tool

Fiber-Optic Repair Set Connector Protective
Caps

-T10057-VAS6223/9-

Additional Information
All parts and service references provided in this Update are subject to change and/or removal. Always check
ELSA for the most current version of this document.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures are
not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether this information
applies, contact an authorized Audi dealer. 2020 Audi of America, Inc. All Rights Reserved.
February, 2020

72K1 Page 5 of 5