Bulletin No.: PIC6388
Published date: 01/28/2020

Preliminary Information
PIC6388 2020 Cadillac CT5 Side Blind Zone (SBZ) Module Part
Restriction
Models
Brand:
Cadillac

Model:
CT5

VIN:

Model Years:
2020

from
All

Engine:

to
All

All

Transmissions:
All

Involved Region or Country North America
As part of our ongoing continuous improvement we have placed the Side Blind
Zone (SBZ) Module used in the 2020 Cadillac CT5 on restriction. If you believe a
new module is needed, please ll out the questions below and contact the
Technical Assistance Center (TAC) / product Quality Center (PQC) as needed. Please
have the part number available prior to contacting TAC/PQC. Please have the part
number available prior to contacting TAC/PQC.

Condition

Please contact the (PQC) by opening a new case via Dealer Case Management
(DCM). From the DCM home page, click on “New PQC Case” found on the Technical
Assistance tab.
Then, in Global Connect click on the Support/Chat tab, TAC-PQC Tab, PQC - Parts
Restrictions Templates to Download the appropriate PQC - Parts Restrictions
Template and save a copy to your computer. You can attach a copy of the
template to your PQC Case.
Note: (Do Not clear any DTCs prior to contacting the PQC)

Cause

Root Cause Analysis

Name of person submitting this form & phone number:
Technician’s Name & phone number:
Parts Manager’s name:
Parts Dept. Fax #:

Dealership Shipping Address:
Times In / Days Down:
Q1: Is the Restricted part being requested for:
Customer pay Customer Pay (if under warranty, note reason for CP)?
If yes, Stop. Do not complete the remaining questions.
Please provide the above information.
• If no, continue to next question
Q2: What is the customer’s/dealer concern?
• Was the concern duplicated? (Y/N)
Q3: Any previous repairs related to this concern? (Y/N)
Q4 : What SI documents were used for diagnosis?
• What diagnostic step in SI led to SBZA replacement?
Q5: List any history and current (active) SBZA DTCs including U codes from other controllers:
• What Module?
• What is the DTC?
Q6: Is the vehicle modi ed with any non-production accessories? (Y/N)
Q7: Does the vehicle have a recent history of low battery voltage? (Y/N)
• List the battery voltage:
Q8:

Has the vehicle been jump-started? (Y/N)

Q9:

Has the battery recently been charged? (Y/N)

Q10: What are the HW/SW part numbers?
Q11: What is the description of DIC seen by driver, or feature issues seen?
Q12: Is there any blockage in front of radar area?
Q13: Is there any custom paint/ or body work/repaint done by the customer on fascia, or Stickers on fascia?
Q14: Were there any environmental circumstances (inclement weather, vehicle in Car Wash, parking garage)
noticed by customer to set the DTCs?

Parts Information
Part Number

Description
84683057
84683058

Quantity

Side Blind Zone Module (SBZ)
Side Blind Zone Module (SBZ)

1
1

Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following
labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage
information.
Labor Operation
6620020

Description
Side Object Sensing Alert Module Replacement (SBZ)

Version History
Version

1

Modi ed

01/13/2020 – Created on.

Labor Time
Use published Labor Time

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