Bulletin No.: PIC6394
Published date: 01/17/2020

Preliminary Information
PIC6394 2020 Cadillac CT5 Image Processing Module Part
Restriction
Models
Brand:
Cadillac

Model:
CT5

VIN:

Model Years:
2020

from
ALL

to
ALL

Engine:
ALL

Transmissions:
ALL

Involved Region or Country North America
As part of our ongoing continuous improvement we have placed the Image
Processing Module used in the 2020 Cadillac CT5 on restriction. If you believe a new
module is needed, please ll out the questions below and contact the Technical
Assistance Center(TAC) and the Product Quality Center (PQC) as needed. Please
have the part number available prior to contacting TAC/PQC.
Condition

Please contact PQC by opening a new case via Dealer Case Management (DCM)
From the DCM home page, click on “New PQC Case” found on the Technical
Assistance tab.
Then in Global Connect click on the Support/Chat tab, TAC-PQC Tab, PQC -Parts
Restrictions Templates to Download the appropriate PQC -Parts Restrictions
Template and save a copy to your computer, You can attach a copy of the template
to your PQC Case.
Note: (Do Not clear any DTCs prior to contacting the PQC).

Cause

Root Cause Analysis

Caller’s First & Last Name/Position:
Technician’s Name/Direct Phone:
Parts Manager’s Name:
Parts Manager’s Phone & Fax Number:
Dealership’s Correct Address:
Customer Owned (Y/N):
Times In/Days Down:
Q1.

Is the Restricted part being requested for:

• Customer Pay
If no, continue to the next question.
If yes, Stop, do not answer the remaining questions.
Q2. What is Customer’s Concern?
Customer's concern duplicated? (Y/N)
Q3. List any history and current (active) DTCs by control module
• What Module?
• What is the DTC?
Q4. Are any of the DTCs repeatable? (Y/N)
If yes, List the repeatable DTCs. Speci c conditions for DTCs to repeat?
Q5. Is the Service Driver Assist System Message Present on cluster (Y/N)
• Under speci c conditions? E.g. Start of cycle or during cycle? Engine on or o ?
Q6. Are Active Safety features not available/working? (Y/N)
If Yes, what features are not available and is the feature issue consistent? Have the feature history bu ers been
checked to see why features are not available? (Y/N)
• Please provide screenshot or data from GDS of history bu er status for applicable Active Safety features that
are not working.
Q7. What SI document numbers were used for diagnosis?
List the step of the Circuit/System Testing that led to replacement.
Q8.

Were there any previous repairs related to this concern? (Y/N)

Q9.

Is the vehicle modi ed with any non-production accessories?(Y/N)

Q10.

Does the vehicle have a recent history of low battery voltage or been jump-started? (Y/N)

Q11.

Has the battery been charged recently? (Y/N)

Q12. Were the wires / harnesses checked for proper routing, and are free from damage, stretch, pinch, etc.?
(Y/N)
Q13. Have all of the Image Processing Module grounds been checked? (Y/N)
List any loose grounds/connections encountered, and reference the speci c power and ground schematic.
Q14. Have the connector terminals been checked for “backed out” or “damage” at the Image Processing Module
based on the DTC. (Y/N)
Q15. Has the Image Processing Module been reprogrammed? (Y/N)
If yes, was programming interrupted at any point? (Y/N)
(If programming was interrupted, advise the dealer to call the Techline Customer Support Center, 1-800-828-6860
Q16.

Provide a list of modules previously serviced or replaced on this vehicle.

Parts Information
Description

Part Number

Quantity

Image Processing Module

84745581

1

Image Processing Module

84749936

1

Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following
labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage
information.
Labor Operation
6620040

Version History

Description
Image Processing Module Replacement

Labor Time
Use Published Labor Time

Version
Modi ed

1
01/17/2020 - Created on.

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