Bulletin No.: PIP5696
Published date: 01/15/2020

Preliminary Information
PIP5696 Transfer Case Control Module Part Restriction
Models
Brand:
Cadillac

Model:
CT5

Model Years:
2020

VIN:
from
All

Engine:

to
All

All

Involved Region or
Country

North America

Condition

Service AWD Message displayed in the IPC.

Cause

Root Cause analysis

Transmissions:
All

Correction:
As part of our ongoing continuous improvement we have placed the Transfer case control
module used in the 2020 Cadillac CT4 and CT5 on restriction. Please fill out the questions
below and contact TAC/PQC. Please have the part number available prior to contacting
TAC/PQC.
Please contact the Product Quality Center (PQC) by opening a new case via Dealer Case
Management (DCM) From the DCM home page, click on “New PQC Case” found on the
Technical Assistance tab.
Then in Global Connect click on the Support/Chat tab, TAC-PQC Tab, PQC -Parts Restrictions
Templates to Download the appropriate PQC -Parts Restrictions Template and save a copy to
your computer, You can attach a copy of the template to your PQC Case.

Caller’s First & Last Name/Position:
Technician’s Name/Direct Phone:
Parts Manager’s Name:
Parts Manager’s Phone & Fax Number:
Dealership’s Correct Address:
Customer Owned (Y/N): or Dealer Stock:
Times In/Days Down:

A completion of the Template questions is required for the following

Q1: Is this part being requested for Customer Pay? No Yes
If yes, STOP. Do not complete the remaining questions.
Please provide the above information.

If No, continue with the remaining template questions

Q2: What is Customer’s Concern?
Customer's concern duplicated? (Y/N)
If Service AWD message displayed:
What is the DTC?

Q3: List any history and current (active) DTCs by control module
What Module?
What is the DTC?

Q4: From the transfer case control module identification data list in GDS list:
Module Software Part No:
Calibration Part No:
Base Model Part Number:

Q5: Are any of the DTCs repeatable? (Y/N)
If yes, List the repeatable DTCs.

Q6: Is outside ambient and/or weather conditions related to the condition? (Y/N)
If no, continue to the next question.
If yes, under what conditions?

Q7: What SI document numbers were used for diagnosis?
List the step of the Circuit/System Testing that led to replacement.

Q8: Were there any previous repairs related to this concern?

Q9: Is the vehicle modified with any non-production

(Y/N)

accessories?(Y/N)

Q10: Does the vehicle have a recent history of low battery voltage or been jump-started?
(Y/N)

Q11: Has the battery been charged recently? (Y/N)

Q12: Were the wires / harnesses checked for proper routing, and are free from damage,
stretch, pinch, etc.? (Y/N)

Q13: Have all of the ECU grounds been checked? (Y/N)
List any loose grounds/connections encountered, and
Reference the specific power and ground schematic.

Q14: Have the connector terminals been checked for “backed out” or “damage” at the ECU
and sensor based on the DTC. (Y/N)

Q15: Has the ECU been reprogrammed? (Y/N)
Please DO NOT attempt to program the TCCM to correct diagnostic trouble codes, as
enhanced diagnostic trouble code information will be lost.

Parts Information
Description

Part Number

Quantity

Transfer Case Control Module

84873111

1

Warranty Information
For vehicles repaired under the Powertrain coverage, use the following labor operation.
Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage
information.
Labor Operation
8420050

Description
Transfer Case Control Module Replacement

Version History
Version
Modi ed

1
01/15/2020 - Created on.

© 2020 General Motors. All Rights Reserved.

Labor Time
Use Published Labor
Time