Bulletin No.: PIC6385
Published date: 01/14/2020

Preliminary Information
PIC6385 2020 Cadillac CT5 Exterior Lighting Module Part
Restriction
Models
Brand:
Cadillac

Model:

VIN:

Model Years:

CT5

2020

from
ALL

to
ALL

Engine:
ALL

Transmissions:
ALL

Involved Region or Country North America
As part of our ongoing continuous improvement we have placed the Exterior
Lighting Control Module used in the 2020 Cadillac CT5 on restriction. If you believe a
new module is needed, please ll out the questions below and contact the Technical
Assistance Center(TAC) and the Product Quality Center (PQC) as needed. Please
have the part number available prior to contacting TAC/PQC.

Condition

Please contact PQC by opening a new case via Dealer Case Management (DCM)
From the DCM home page, click on “New PQC Case” found on the Technical
Assistance tab.
Then in Global Connect click on the Support/Chat tab, TAC-PQC Tab, PQC -Parts
Restrictions Templates to Download the appropriate PQC -Parts Restrictions
Template and save a copy to your computer, You can attach a copy of the template
to your PQC Case.
Note: (Do Not clear any DTCs prior to contacting the PQC).

Cause

Root Cause Analysis

Name of person submitting this form & phone number:
Technician’s Name & phone number:
Parts Manager’s name:
Parts Dept. Fax #:
Dealership Shipping Address:
Times In / Days Down:
Q1.

Is the Restricted part being requested for:

Customer pay Customer Pay (if under warranty, note reason for CP)?
•

A Model Year Not Listed

•
A Vehicle Line Not Listed
If Yes, Stop. Do not complete the remaining questions.
Please provide the above information.
•

If No, continue to next question.

Q2.

What is Customer’s Concern?

Customer's concern duplicated? (Y/N)
If Service ELM DTC message is set:
•

What is the DTC?

•

Under what conditions?

Q3.

List any history and current (active) DTCs by control module

•

What Module?

•

What is the DTC?

Q4.

Are any of the DTCs repeatable? (Y/N)

If yes, List the repeatable DTCs.
Q5.

Is outside ambient temperature related to the condition? (Y/N)

•

If no, continue to the next question.

•

If yes, under what conditions?

Q6.

What SI document numbers were used for diagnosis?

List the step of the Circuit/System Testing that led to replacement.
Q7.

Were there any previous repairs related to this concern? (Y/N)

Q8.

Is the vehicle modi ed with any non-production accessories?(Y/N)

Q9.

Does the vehicle have a recent history of low battery voltage or been jump-started? (Y/N)

Q10.

Has the battery been charged recently? (Y/N)

Q11.
(Y/N)

Were the wires/harnesses checked for proper routing, and are free from damage, stretch, pinch, etc.?

Q12.

Have all of the ELM grounds been checked? (Y/N)

List any loose grounds/connections encountered, and reference the speci c power and ground schematic.
Q13.

Have all 7 separate ELM Battery Sources been checked? (Y/N)

List any loose connections or blown fuses encountered, and reference the speci c power and ground schematic.
Q14.
Have the connector terminals been checked for “backed out” or “damage” at the ELM and sensor based
on the DTC. (Y/N)
Q15.

Has the ELM been reprogrammed? (Y/N)

If yes, was programming interrupted at any point? (Y/N)
(If programming was interrupted, advise the dealer to call the Techline Customer Support Center, 1-800-828-6860
(direct) or (888) 337-1010 (prompt 3) and document in case)

Parts Information
Description

Part Number

Quantity

Restricted Exterior Lighting Module

13536232

1

Warranty Information
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following
labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage
information.
Labor Operation

Description

Labor Time

2045730

Lighting Control module Replacement

Version History
Version
Modi ed

1
01/14/2020 - Created on.

© 2020 General Motors. All Rights Reserved.

Use Published Labor Time