Special Coverage Adjustment
N192266180 Wiper Transmission Arm Linkage Failure
Release Date:
Attention:

December 2019

Revision:

00

This Special Coverage can be seen in the Applicable Warranties section in Investigate Vehicle History
(IVH).

Make
Chevrolet
Chevrolet
GMC
GMC

Model
Equinox
Equinox
Terrain
Terrain

Model Year
From
To
2010
2012
2014
2017
2010
2012
2014
2017

RPO

Description

Involved vehicles are identified on the Applicable Warranties section in GM Global Warranty Management system. This
site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.
Condition

Special
Coverage
Adjustment

On some 2010-2012, and 2014-2017 model year Chevrolet Equinox and GMC Terrain vehicles, a link
ball socket in the wiper transmission may separate. If this were to occur, the driver would experience a
sudden loss of wiper function.
This special coverage covers the condition described above for a period of 10 years or 150,000 miles
(240,000 km), whichever occurs first, from the date the vehicle was originally placed in service,
regardless of ownership.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after
December 17, 2019, are covered by this special coverage and must be submitted using the labor
operation codes provided with this bulletin. Claims with repair orders prior to December 17, 2019, 2019,
must be submitted to the Service Contract provider.

Correction

Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are
eligible for reimbursement of their reasonable and customary expenses in accordance with the
procedures specified below. The conditional right to reimbursement is provided by GM solely in the
interest of customer satisfaction and is personal to Customers. Customers may not assign and GM
does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to
receive reimbursement, or any other rights granted by this Special Coverage to any third party,
including but not limited to service contract providers, and this Special Coverage is not intended to
and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights
to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
Dealers are to replace the front wiper module with the latest version with improved sockets and a new
water shield. The repairs will be made at no charge to the customer.

Parts
Quantity
1

Part Name
Module Asm-Windshield Wiper System

Part No.
84241847

Note: Use the vehicle identification number (VIN) and the GM Electronic Parts Catalog (EPC) to determine which front
wiper module to order.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9900636
9900637
9900638
9900639
*

Description
Diagnostic Time Only – No Repair Required
Replace the Windshield Wiper System Module (Includes Inspection)
Customer Reimbursement Approved
- For USA and Canada dealers only
- For Export dealers only
Customer Reimbursement Denied – For USA dealers only

Labor
Time
0.1-0.3
0.5

Trans.
Type
ZREG
ZREG

Net
Item
N/A
N/A

N/A
0.2
N/A

ZREG

*

ZREG

**

For USA and Canada: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement. Submit $20.00
administrative allowance in Net/Admin Allowance.
For Export: Submit the dollar amount reimbursed to the Customer in Net/Reimbursement.

**

Submit $10.00 administrative allowance in Net/Admin Allowance.

Copyright 2019 General Motors. All Rights Reserved.

Page 1 of 3

Special Coverage Adjustment
N192266180 Wiper Transmission Arm Linkage Failure
Service Procedure
1.

Verify the customer concern is being caused by a ball joint failure in the windshield wiper module.

2.

If a ball joint in the wiper module is the cause of the customer concern, replace the windshield wiper system module.
Refer to Windshield Wiper System Module Replacement in SI

Courtesy Transportation – For USA & Canada
Courtesy transportation is available for Customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
General Motors will notify Customers of this special coverage on their vehicle (see copy of typical Customer letter included
with this bulletin).
Customer Reimbursement
Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to
be submitted to the dealer prior to or by December 17, 2020. See General Motors Service Policies and Procedures
Manual, Section 6.1.11 – Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies
and Procedures, for details.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 2 of 3

Special Coverage Adjustment
N192266180 Wiper Transmission Arm Linkage Failure
December 2019
This notice applies to your vehicle, VIN: _____________________________________
Dear General Motors Customer:
As the owner of a 2010-2012, or 2014-2017 model year Equinox or Terrain vehicle, your satisfaction with our product is
very important to us.
This letter is intended to make you aware that some 2010-2012, or 2014-2017 model year Equinox or Terrain vehicles
may have a condition where a link ball socket in the wiper transmission may separate. If this were to occur, the driver
would experience a sudden loss of wiper function.
Do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the
condition as described above.
What We Have Done: General Motors is providing owners with additional protection for the condition described above.
If this condition occurs on your 2010-2012, or 2014-2017 model year Equinox or Terrain within 10 years of the date your
vehicle was originally placed in service or 150,000 miles (240,000 km), whichever occurs first, the condition will be
repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not
covered under this special coverage program.
What You Should Do: If you believe that your vehicle has the condition described above, repairs and adjustments
qualifying under this special coverage must be performed by a General Motors dealer. You may want to contact your
GM dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time
that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. Keep this letter
with your other important glove box literature for future reference.
Reimbursement: If you have already paid for repairs for the condition described in this letter, please complete the
enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will
expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all
required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and
required documents must be presented to your dealer or received by the Reimbursement Department by December 17,
2020, unless state law specifies a longer reimbursement period.
The right to submit reimbursement claims is provided by GM solely in the interest of customer satisfaction and is
personal to vehicle owners and lessees who previously paid for repairs referenced in this Special Coverage
(“Customers”). Customers may not assign and GM does not consent to any assignment of any Customer’s right
to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special
Coverage to any third party, including but not limited to service contract providers, and this Special Coverage
is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any
other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties.
If you have any questions or need any assistance, please contact your dealer or the appropriate Customer Assistance
Center at the number listed below.
Division
Chevrolet
GMC
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-462-8782
1-800-496-9992
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438
1-800-889-2438

We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your
continued satisfaction with our products.
Neelie O’Connor
Executive Director
North America Contact Center Operations
Enclosure
N192266180

Page 3 of 3

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5264
URGENT - DISTRIBUTE IMMEDIATELY
Date:

December 17, 2019

Subject: N192266180 - Special Coverage
Wiper Transmission Arm Linkage Failure
Models: 2010-2012, 2014-2017 Chevrolet Equinox
2010-2012, 2014-2017 GMC Terrain
To:

All General Motors Dealers

General Motors is releasing Special Coverage N192266180 today. The total
number of U.S. vehicles involved is approximately 1,814,819. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on January 06, 2020.
Global Warranty Management (GWM)
The Applicable Warranties section on the Investigate Vehicle History (IVH) screen will
be updated December 17, 2019. Please hold all warranty transactions until IVH has
been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS