Customer Satisfaction Program
N192271820 Forward Collision Alert Display Not Working
Release Date:
Attention:

December 2019

Revision:

00

This program is in effect until December 31, 2021.

Make
Chevrolet

Model
Traverse

Model Year
From
To
2020
2020

RPO
UDC

Description
Display Instrument-Driver Info
Enhanced (One Color Graphic)

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2020 model year Chevrolet Traverse vehicles, equipped with a one color graphic driver
instrument display (RPO UDC), may have a condition in which the instrument panel cluster (IPC) was
incorrectly configured. Without the correct configuration, the safety features such as forward collision
alert (FCA), following distance indicator (FDI) and lane keep assist (LKA) are not conveyed visually to
the driver, and the driver may not realize why the warning is sounding.
Dealers are to perform the Setup and Configuration for the IPC.

Parts
No parts are required for this repair.
Warranty Information
Labor
Operation
9104706*
*

Description
Instrument Cluster Reprogramming with SPS “Setup and
Configuration”

Labor
Time
0.3

Trans.
Type
ZFAT

Net
Item
N/A

To avoid warranty transaction rejections, carefully read and follow the instructions below:
•

The SPS Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the
transaction.

•

When more than one Warranty Claim Code is generated for a programming event, it is required to document all
Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the
“SPS Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to
enter the FINAL code provided by SPS.

Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as
follows:
1.
2.
3.
4.

Open TIS on the computer used to program the vehicle.
Select and start SPS.
Select Settings.
Select the Warranty Claim Code tab.

The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is
retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code
field.
Service Procedure
Note: Carefully read and follow the instructions below.

•

Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector.
If there is an interruption during programming, programming failure or control module damage may occur.

•

Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will
interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to
www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster
pack disconnected from the AC voltage supply. DO NOT connect a battery charger.

•

Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights
(including daytime running lights), HVAC, radio, etc.

Copyright 2019 General Motors. All Rights Reserved.

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Customer Satisfaction Program
N192271820 Forward Collision Alert Display Not Working
•

Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.

5431207

Note: If the Same Calibration/Software Warning is noted on the SPS Summary screen, select OK and follow screen
instructions. After a successful programming event, the WCC is located in the Service Programming System dialogue
box of the SPS Summary screen. No further action is required. Refer to the Warranty section of the bulletin.
1.

Reprogram the instrument cluster. Refer to P16 Instrument Cluster: Programming and Setup in SI.
•

Select “Setup and Configuration” in the “Select Function/Sequence” section and follow on screen instructions.

Note: “Setup and Configuration” is the only procedure that is required. “Programming” and “USB File Transfer” are
not required to be performed for this repair.

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Customer Satisfaction Program
N192271820 Forward Collision Alert Display Not Working

5431209

Note: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the SPS
Warranty Claim Code (WCC) screen on the job card. Refer to callout 1 above for the location of the WCC on the SPS
screen.
2.

Record SPS Warranty Claim Code on job card for warranty transaction submission.

Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through December 31, 2021. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through December 31, 2021, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.
Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
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Customer Satisfaction Program
N192271820 Forward Collision Alert Display Not Working
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.
Courtesy Transportation – For USA & Canada
Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the
warranty coverage period. See General Motors Service Policies and Procedures Manual, Sections 1.4 and 6.1.10, for
courtesy transportation program details.
Customer Notification
USA & Canada - General Motors will notify customers of this program on their vehicle (see copy of customer letter included
with this bulletin).

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

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Customer Satisfaction Program
N192271820 Forward Collision Alert Display Not Working
December 2019
This notice applies to your vehicle, VIN: ________________________________
Dear General Motors Customer:
We have learned that your 2020 model year Chevrolet Traverse equipped with a one color graphic driver instrument
display, may have a condition in which the instrument panel cluster (IPC) was incorrectly configured. Without the correct
configuration, the safety features such as forward collision alert (FCA), following distance indicator (FDI) and lane keep
assist (LKA) are not conveyed visually to the driver, and the driver may not realize why the warning is sounding.
Your satisfaction with your Chevrolet Traverse is very important to us, so we are announcing a program to prevent this
condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will perform the Setup and Configuration for the IPC. This service will be
performed for you at no charge until December 31, 2021. After that, any applicable warranty will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as
possible to schedule an appointment for this repair.
If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer
Assistance Center at the number listed below.
Division
Chevrolet
Puerto Rico – English
Puerto Rico – Español
Virgin Islands

Number
1-800-222-1020
1-800-496-9994
1-800-496-9993
1-800-496-9994

Text Telephones (TTY)
1-800-833-2438

We truly appreciate you taking the time to update your vehicle as we know your time is valuable. We want you to know
that we will do our best, throughout your ownership experience, to ensure that your Chevrolet Traverse vehicle provides
you many miles of enjoyable driving.
Neelie O’Connor
Executive Director
North America Contact Center Operations
N192271820

Page 5 of 5

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5254
URGENT - DISTRIBUTE IMMEDIATELY
Date:

December 9, 2019

Subject: N192271820 - Customer Satisfaction Program
Forward Collision Alert Display Not Working
Models: 2020 Chevrolet Traverse
Equipped with Display Instrument-Driver Info Enhanced (One Color
Graphic) (RPO UDC)
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction N192271820 today. The
total number of U.S. vehicles involved is approximately 198. Please see the
attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on December 23, 2019.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated December 9, 2019. A list of involved vehicles in dealer new inventory is
attached to this message. Please hold all warranty transactions until IVH has been
updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS