Classification:

Reference:

EL18-039b

Date:

NTB19-002b

January 10, 2020

2018-2020 ARMADA AND PATHFINDER;
DISPLAY CONTROL UNIT SERVICE INFORMATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.

APPLIED VEHICLES: 2018-2020 Armada (Y62)
2018-2020 Pathfinder (R52)
SERVICE INFORMATION
If the Display Control Unit (DCU) needs to be replaced on an APPLIED VEHICLE for any
reason, follow the steps in the SERVICE PROCEDURE to:


Place the order with DENSO.



Configure the Multi AV system.

NOTE:
 The original DCU must be installed in the vehicle while performing part of this
procedure. DO NOT remove the original DCU until instructed.
 The need to contact TECH LINE to obtain DCU order approval has been
eliminated. Contact TECH LINE if diagnostic assistance is needed.
 This process does not apply to 2017 Armada vehicles since it uses a different
system.

Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly
and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume
that it does. See your Nissan dealer to determine if this applies to your vehicle.

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SERVICE PROCEDURE
IMPORTANT: Before starting, make sure:


Your ASIST station has been synchronized (updated) to the current date.



All CONSULT-III plus (C-III plus) software updates have been installed.

Parts of the Procedure
PART 1: Take Preliminary Steps Prior to Ordering a DCU / Order a DCU
PART 2: Record Multi AV Configuration Values of Original DCU / Replace DCU
PART 3: Configure Multi AV System
PART 4: Manually Configure Multi AV System (if needed)

PART 1: Take Preliminary Steps Prior to Ordering a DCU / Order a DCU
While not required, Nissan recommends using the following preliminary steps along with any
other necessary diagnosis for non-warranty repairs.
1.

Duplicate and verify the customer’s concern if possible. If duplication is not possible,
gather as much information about the issue as possible from the service advisor/writer or
customer.

2.

Check for any connected devices (phone, iPod, MP3 player, etc.) or determine if a
connected device is present during the concern. Gather model and software version
information if possible.
NOTE: TECH LINE can be contacted IF technical assistance is needed with diagnosis
and repairs.

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NTB19-002b

Order an Exchange DCU from DENSO
NOTE: In most cases, an exchange DCU will be ordered. A new DCU is required only if:


The vehicle has not yet been sold.



The customer requests a new DCU on a non-warranty repair.



The exchange DCU is not available.



Insurance claim replacement.

After steps 1 and 2 have been completed, your parts department will order the
replacement exchange DCU as instructed below.

3.

Go to the Denso-Ten website (https://www.f10ncs.com), and login with your username
and password.


4.

If you do not have a login username and password (first time users), call Denso-Ten
tech line (1-800-237-5413, Mon – Fri: 7:00am – 4:00pm PT) to obtain a login
username and password.

Select Orders > Place An Order.

Figure 1

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NTB19-002b

5.

Enter the Dealer contact information, vehicle information, and warranty status
information.

6.

Select Next.

Populate all fields

Figure 2

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NTB19-002b

7.

Select the vehicle model and original DCU part number.


The DCU part number can be found on the label on the back of the DCU, or with CIII plus by going to Diagnosis (One System) > MULTI AV > ECU Identification.

NOTE: The replacement DCU you receive may have a different part number than the
original DCU.

8.

Select Next.

xxxxx

Pathfinder

Figure 3

xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx
xxxxx

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NTB19-002b

9.

Populate the Customer Complaint field, choose a symptom from the drop down menu,
and select an option for each displayed question.

10.

Select Next.

Enter customer
complaints here

Figure 4

11.

Select the conditions under which the symptoms occurred.

12.

Select Next.

Figure 5

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13.

Check all symptoms that apply for each component.

14.

Select Review.

Figure 6
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15.

Confirm all of the information displayed is accurate, and then select submit order.
NOTE: Changes cannot be made once an order has been submitted.


If changes are needed, select Cancel and Edit to return to the form.

xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx

xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx
xxxxxxx

Pathfinder

xxxxxxx
xxxxxxx
xxxxxxx

xxxxx

Click here
to make
changes

Figure 7

16.

After sumbit order is selected, a confirmation page and number will display. If needed,
select View My Order, Submit a New Request, or Printer Friendly Page.

xxxxxxxxxxxxxxxxx

xxxxxxxxxxxx

Figure 8
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NOTE:


To view order status and shipping/tracking information at a later date, select View
Orders on the Denso-Ten website and select the applicable order.

Figure 9

xxxxxxxxxxxxxxx

Figure 10

17.

After the order is submitted, DENSO will email a confirmation to your parts department
stating the order has been placed.

PART 2: Record Multi AV Configuration Values of Original DCU / Replace DCU
18.

Prepare the vehicle:


Make sure the shift selector is in Park and the parking brake is set.



Connect a battery maintainer or smart charger set to reflash mode or a similar
setting.



Connect the plus VI to the vehicle.



Launch C-III plus on the CONSULT PC.



Turn the ignition ON. DO NOT start the engine.

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19.

Select Re/programming Configuration.

Figure 11

20.

Read the Precautions.
When finished, click in the
Confirmed instructions box to
insert a check mark, and then
select Next.

Figure 12

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21.

Select the Manual Selection
(Vehicle Name) tab, and then
select the Vehicle Name and
Model Year.
NOTE: If the screen shown in
Figure 13 does not display,
proceed to step 24.

22.

Select Select.
Figure 13

23.

Confirm the correct Vehicle