W144

2020-01-31

W144: AUDIO SYSTEM WARRANTY PROCEDURES
3.

Reason for Revision
Refer to Table 1.

Pre-authorization check.
a.

US/Canada Markets: Pre-authorization from
Harley-Davidson Technical Service is required for all
audio system warranty repairs.

b.

International Markets: Contact the local
Harley-Davidson Technical Support representative
for authorization prior to replacing any of the
components listed in Table 2.

Table 1. Document History
Date

Revision Description
Parts addition
2020-01-31
* Updated Table 2
Update
Updated Part Replacement and Return
2018-09-17
* Procedures, Returning Malfunctioning
Components
2018-09-14 Initial release

Purpose for Warranty Bulletin

4.

Order the replacement part.

5.

Complete the repair.

6.

File the warranty claim.

This bulletin provides warranty procedures to support the
Advanced Audio System, Boom!™, Boom! Box Infotainment
System and Boom! Box GTS System. It contains information
for both OE (Original Equipment) and accessory components.

7.

Return the malfunctioning component with a properly
completed Return Authorization Form to United Radio.

This bulletin replaces warranty bulletins W132 and W139. The
components will be processed through United Radio.

A Return Authorization Form and prepaid return shipping label
are provided with the replacement unit. Follow this procedure
to ensure timely warranty credit.

Markets Affected

Follow the normal warranty process in the online Warranty
Manual for:

All markets are affected.

• All remaining components used on 2014 and later models.

Software Updates
Updating software is typically not covered under warranty. It is
not necessary to update the software if the audio system is
functioning correctly.
Periodic software updates will be available and can be
downloaded at no charge and installed by either a customer or
dealership technician. Software downloads and installation
procedures can be found at:

• Audio components sold through P&A that are not listed in
Table 2, as in speakers and helmet headsets
Return these items once a warranty claim is filed and a call-back
label is issued.

Ordering Warranty Replacement
Components
All Markets: To order warranty replacement components listed
in Table 2 through United Radio, log in to:

• H-D Motorcycle Audio and Navigation

Part Replacement and Return Procedures
The components listed in Table 2 require unique warranty and
handling procedures. The parts require:
1.

Inform customer that each component needing repair will
be replaced with a refurbished component.

2.

If encountering an issue with a wire harness, attempt to
repair it. If repair is not an option, contact Technical Service.

NOTE
A training guide PDF (Portable Document Format ) and video
are available on the site to aid in the ordering process.
• www.urdealerservices.com
1.

An account will need to be set-up.

2.

Provide a user name and password.

NOTE
In the interest of preserving customer safety and satisfaction, always check for outstanding recalls whenever any motorcycle is brought into your dealership for either maintenance or service.
ROUTING

INITIAL HERE

SERVICE
MANAGER

SALES MANAGER PARTS MANAGER

WARRANTY
PROCESS
MANAGER

LEAD TECHNICIAN TECHNICIAN NO. 1 TECHNICIAN NO. 2 TECHNICIAN NO. 3 RETURN THIS TO

NOTE
• If the radio will be replaced, it must remain in the vehicle
until the version is determined.
• If the component was physically damaged and the damage
was not found during the pre-delivery inspection, refer to the
Out of Warranty Repair Procedure later in this bulletin.
3.

d.

Was issue found during initial PDI (Predelivery
Inspection)?

e.

Part number. Refer to Table 2.

f.

Component serial number.

g.

Radio software version. See the electrical diagnostic
manual.

h.

How the issue was verified and the diagnostics that
were performed.

Have the following information ready:
a.

Dealer number.

b.

VIN (Vehicle Identification Number) (not applicable
if defective dealer stock).

c.

Purchase date of vehicle or component.

After a United Radio representative receives the online order,
a refurbished component will be shipped at no charge.

Table 2. Audio Components
Part Number
76000075C
76000188
76000228B
76000233
76000277B
76000779
76000780
76000781
76000783
76000784
76000785

Description
RECEIVER,RAD,STD/DOM
CB MODULE,COMM SYS
RADIO,DOM,CVO
MODULE,XM SAT RADIO
AMPLIFIER,AUDIO
RECEIVER,RAD,PREM/DOM
RECEIVER,RAD,PREM/HDI
RECEIVER,RAD,PREM/ROW
RECEIVER,RAD,PREM/DOM
RECEIVER,RAD,PREM/HDI
RECEIVER,RAD,PREM/ROW

Part Number
76000797
72647-11
76000076C
76000229C
76000230C
76000231C
76000232C
76160-06
76165-06A
76167-06A
76192-06B

76000786

RECEIVER,RAD,CVO/DOM

76222-06A

76000787
76000796

RECEIVER,RAD,CVO/HDI
RECEIVER,RAD,CVO/DOM

76236-06
76000818

P&A Kits
Dealer installed P&A registered components: Two-year
warranty coverage. File a labor-only warranty claim. Refer to
Table 2.
Dealer or customer installed OTC (Over-the-counter) P&A
kits: Contact United Radio for warranty coverage. Do not file
a warranty claim with Harley-Davidson.
Warranty for the Audio System P&A kits in Table 2 varies
depending on the point of sale and who installed the kit:
For specific P&A kit part numbers covered under this warranty.
Refer to Table 2.

Description
RECEIVER,RAD,CVO/HDI
MODULE,I-POD
RADIO,PREM,DOM
RADIO,HDI,CVO
RADIO,STANDARD,HDI
RADIO,PREMIUM,HDI
RADIO,PREMIUM,ROW NAV
RADIO, UNCALIBRATED
MODULE, XM SATELLITE RADIO
MODULE,GPS NAVIGATION
AMPLIFIER
MODULE, HANDS FREE CELL PHONE
INTERFACE
MODULE, CB
MODULE, XM SATELLITE RADIO

directly through the supplier. File the warranty claim for labor
only. Refer to Table 3.
Table 3. Example Warranty Claim Field Information
Claim Fields
Claim Type
Quantity
Event 1 Problem
Part
Replacement Part
Detail Labor Code

Original Equip- Registered Accessment
ory
( Table 2, VIN Re- ( Table 2, VIN Required)
quired)
MC/PRD/Standard
PNA/Standard
Claim/PDI Claim
Claim
Leave blank
Leave blank
See Table 2

See Table 2

Leave blank

Leave blank

(1)

See W136

(1)

(2)

See W136

NOTE
Replace only the malfunctioning kit component, not the entire
kit.

Time (hr.)
Customer Concern
Code
Condition Code

Warranty Claim

(1) Varies depending on the required repair.
(2) Or see appropriate job time code manual on SIP (Service Information Portal).

(2)

(1)

(1)

(1)

(1)

When filing the warranty claim, use a MC (Motorcycle that has
been registered) or Standard Claim for all OE components
listed in Table 2. If the vehicle has not been retailed, use a PRD
(Pre-Delivery) or PDI Claim.

Returning Malfunctioning Components

Use a PNA or Standard Claim for warranty claims in which the
component from Table 2 is registered to the VIN on the SWR
(Service Warranty Registration).

All malfunctioning components must be returned to United
Radio within 30 d (North America) or 45 d (International) of
receiving the replacement component. Follow these steps:

The "Quantity" field in the warranty claim must remain blank
for all components listed in Table 2 as they are warranted

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W144

1.

The following must be included in the box when returned:
• Malfunctioning component.
• Return Authorization Form
replacement component).

2.

(included

with

See the online instructions to determine the installed software
version. Follow the online instructions to download and install
updated software.

the

Attach the included prepaid shipping label to the outside
of the box.

Contact United Radio for arrangements to return the
replacement component at:
• US/Canada: 1-800-448-0944
• International: 1-315-446-5570
• E-Mail: [email protected]
Only return components under one or more of the following
circumstances:
• Difficulty returning the component within the allotted time.
• It is determined that the replacement component is no longer
needed.
• The component was damaged in shipping.

NOTE
Never file an RMA (Return Merchandise Authorization) with
Dealer Services for components listed in Table 2.
US/Canada Dealers: Return malfunctioning components to:
Harley-Davidson Motor Company, Inc.
c/o United Radio
5705 Enterprise Parkway
East Syracuse, NY 13057, USA
International Dealers: Use the address listed on the Return
Authorization form from United Radio.
If a core is not returned within 30 d (North America) or 45 d
(International), the dealer will be billed for the amount of the
core.

Out of Warranty Repair Procedure
Refer to the latest version of Service Bulletin M1478 for the out
of warranty repair process.

Additional Information
Cell Phone
NOTE
Not all devices are compatible with cell phones.
Cell phone compatibility varies by region and carrier. For more
information, visit:
• harley-davidson.com > Owners > AUDIO & NAVIGATION
> (click on the device compatible) > (scroll down to) DEVICE
COMPATIBILTY, (click on) VIEW FULL LIST

Infotainment Software
Software will be occasionally revised by Harman. To see the
latest software version, visit:
• Harley-Davidson.com

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