NHTSA ID Number: 10171036
Manufacturer Communication Number: APaS01312020901
TSB/Document Date: 2020-02-05
Summary
Dealer Message - American Honda
Motor Co., Inc. (AHM) is investigating certain 2019-2020 Civics with a customer complaint of the Adaptive Cruise Control (ACC) not working or a clicking noise when the brake pedal is depressed. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to you attempting a repair of any kind.
INTERACTIVE NETWORK
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Sent on
01
From
Parts and Service Division
Subject
Request for Info: 2019-2020 Civic ACC Inop or Brake Clicking Noise
31
2020
Expires on 02
14
2020
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Research & Support Group
Request for Info: 2019-2020 Civic ACC Inop or Brake Clicking Noise
This message is solely directed to Honda dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda Motor Co., Inc. (AHM) is investigating certain 2019-2020 Civics with a customer complaint of the Adaptive Cruise Control (ACC) not working or a
clicking noise when the brake pedal is depressed. To better understand the cause of this condition, AHM would like to collect specific information from the vehicle prior to
you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. VIN must start with 2HG.
2. Brake switch has not been replaced or adjusted.
3. No repair has been attempted for this issue.
Action Required
If you have or know of such a vehicle, please call Technical Research & Support (TRS) Group at 800-880-1072. TRS will need to record certain vehicle information and
provide you with further instructions.
Thank you.
American Honda Motor Co., Inc.
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TSB/Document ID: APaS01312020901
Replacement Service Bulletin Number:
MFR Communication Date: 2020-01-31
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: SERVICE BRAKES, HYDRAULIC
MFR Component System:
MFR Component Subsystem:
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