NHTSA ID Number: 10170944
Manufacturer Communication Number: SA-013-20
TSB/Document Date: 2020-02-04
Summary
2020 CX-30 SERVICE CAUTIONS FOR NEW AND REVISED FEATURES. The 2020 CX-30 has new and revised features that are different from previous models, and may be difficult to understand. This Service Alert provides valuable information to support potential dealer and customer concerns. Index: PDI fuse, Commander Switch Inoperative, Auxiliary Key, Connected Vehicle, Connected Vehicle Maintenance Mode, Mazda
Connected Vehicle Viewer (MRVV), Off-Road Traction Assist, Apple CarPlay / Android Auto Install Kit, Blind Spot Monitoring System (BSM), Front Wiper Service Caution, i-ACTIVSENSE Switch, Traffic Sign Recognition (TSR), MAZDA CONNECT Power Function, MAZDA CONNECT Center Display View, In-Vehicle Digital Owner's Manual, Navigation System, SIRIUSXM Data Service, Power Door Locks, Transmitter Battery Saving Function, Keyless Entry Using Auxiliary Key, Rear Door Child Safety Locks Operation, Theft-Deterrent System, Link Seat & Climate Control Temperatures, Seat Warmer Inoperative, Electric Parking Brake (EPB), Tire Pressure Monitoring System (TPMS), Condition Based Maintenance, M-MDS (MDARS), Part Replacement, Web-based Training Courses.
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- Mixes well with conventional fluids
- Low-moisture formula provides excellent vapor lock...
- Ideal for hydraulic and disc brakes
- Provides an extra margin of safety in extreme braking...
- Mix of polyglycol ethers ensures hot brake-system operation...
- Excellent for ABS, disc and drum brake systems
- Delivers braking power when needed by avoiding a spongy...
- Both wet and dry boiling points exceed the minimum...
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TSB/Document ID: SA-013-20
Replacement Service Bulletin Number:
MFR Communication Date: 2020-01-15
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: VISIBILITY
MFR Component System:
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Service Alert
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
Service Alert No.: SA-013/20
2020 CX-30 SERVICE CAUTIONS FOR NEW AND REVISED
FEATURES
Last Issued: 01/15/2020
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red text.
Previous Service Alerts:
Date(s) Issued:
SA-051/19
12/03/2019, 12/13/2019 and 12/18/2019
APPLICABLE MODEL(S)/VINS
2020 CX-30
DESCRIPTION
The 2020 CX-30 has new and revised features that are different from previous models, and may be difficult
to understand. This Service Alert provides valuable information to support potential dealer and customer
concerns.
Index
PDI fuse
Commander Switch Inoperative
Auxiliary Key
Connected Vehicle
Connected Vehicle Maintenance Mode
Mazda Connected Vehicle Viewer (MCVV)
Off-Road Traction Assist
Apple CarPlay™ / Android Auto™ Install Kit
Blind Spot Monitoring System (BSM)
Front Wiper Service Caution
i-ACTIVSENSE Switch
Page 1 of 33
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
01/16/2020 11:28 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 01/15/2020
Traffic Sign Recognition (TSR)
MAZDA CONNECT Power Function
MAZDA CONNECT Center Display View
In-Vehicle Digital Owner's Manual
Navigation System
SIRIUSXM Data Service
Power Door Locks
Transmitter Battery Saving Function
Keyless Entry Using Auxiliary Key
Rear Door Child Safety Locks Operation
Theft-Deterrent System
Link Seat & Climate Control Temperatures
Seat Warmer Inoperative
Electric Parking Brake (EPB)
Tire Pressure Monitoring System (TPMS)
Condition Based Maintenance
M-MDS (MDARS)
Part Replacement
Web-Based Training Courses
Item
Service Information
Page 2 of 33
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
01/16/2020 11:28 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 01/15/2020
Fuse Block
(Engine Compartment)
Fuse to be Installed at PDI
There are 2 fuses removed at the factory that
should be installed at PDI.
1. Fuse F27 (25A) - Fuse Block Engine Compartment
2. One of the following:
1. Fuse F7 (25A) - Equipped with Power Liftgate - Fuse Block Left Side
2. Fuse F15 (15A) - Not equipped with Power Liftgate - Fuse Block
Left Side
Note: Check for Connected Vehicle signal after installing room fuses.
See the image below for how the connectivity signal bar looks (it's the
vertical stack bar on the right bottom corner). This connectivity signal
bar is not displayed on the "Home" screen. Go into the
"Entertainment" or "Navigation" menu to check it. To confirm it is
working properly, the bar should be white like the image below.
Fuse Block
(Left Side)
Page 3 of 33
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
01/16/2020 11:28 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 01/15/2020
Fuse Block
(Left Side)
Commander Switch and Steering Wheel Switch Inoperative
Check for missing Audio F13 15A fuse
Page 4 of 33
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
01/16/2020 11:28 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 01/15/2020
Auxiliary Key
The auxiliary keys need to be inserted into the transmitters during
PDI.
Auxiliary Key
Transmitter
NOTE: The auxiliary keys are small and could
be overlooked during PDI.
Vehicles arrive at the dealer with one transmitter
located in the front cup holder*
See Owner's Manual - Before
Driving - Keys- Auxiliary key
Vehicles arrive at the dealer with Auxiliary
Keys located in the glove compartment*
The 2nd transmitter is located near the spare tire
(A) or next to the jack (B).
*Vehicles that arrive at the dealer after business hours, one transmitter and auxiliary keys are
located in the dealer's early bird key drop box.
Page 5 of 33
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
01/16/2020 11:28 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 01/15/2020
Insert the auxiliary key into the transmitter.
Remove the transmitter lower cover by sliding
the knob in the direction shown and then
sliding the cover in the opposite direction.
Insert the auxiliary key.
Install the transmitter lower cover by inserting
the tabs of the lower cover into the slots of the
transmitter.
1. If one auxiliary key is lost, some key machines can trace cut a new
replacement key.
2. If both auxiliary keys are lost, key cutting machines do not
recognize vehicle key code and will not cut new replacement keys.
Replace the front door key cylinder set.
NOTE: If the front door key cylinder set is replaced, eMDCS system
key code information will need to be changed. Contact Helpdesk by
phone (949 727-6434) or email ([email protected]) and
provide:
1. VIN
Page 6 of 33
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
01/16/2020 11:28 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 01/15/2020
2. Replacement part key code.
Transmitter Note:
1. If one transmitter is lost, inform the customer to take cautions not
to lose the 2nd transmitter.
2. If both transmitters are lost, the vehicle will be disabled. Use
MDARS to program new transmitters.
3. Replacement battery type is CR2032 (3V, 225mAh), which is
different then previous 6th generation transmitter battery type
CR2025 (3V, 160mAh). If the wrong battery is installed, the
transmitter might not work properly (malfunction).
Page 7 of 33
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
01/16/2020 11:28 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 01/15/2020
Connected Vehicle
1. Connected Vehicle App remote requests
below may take up to a minute to complete.
1. Engine Start
2. Engine Stop
3. Door Lock
4. Door Unlock
5. Quick Flash/Horn On
6. Hazard Off
2. Connected Vehicle App status is not updated in real time for the
items below. Updates may take several minutes and may require a
manual refresh.
1. Tire Pressure Status (last key cycle)
2. Doors
3. Trunk/Liftgate
4. Hood
5. Hazard Lights
NOTE: Tire pressures on the app are from the last time data was
received before the ignition was turned off.
Remote Request
3. Multiple remote requests failure
1. Only a single request can be processed per minute.
2. Error messages are displayed if multiple requests are sent within
60 seconds.
Resources:
Educational Videos
1.
2.
3.
4.
Overview
MyMazda remote
Using MyMazda App
Vehicle Health
Notifications
5. In-car Wi-Fi
6. Saftey features
Other Resources
1. MAZDA CONNECTED SERVICES FAQ
2. MAZDA CONNECT and MAZDA CONNECTED SERVICES User
Guide (see attachment)
3. MAZDA CONNECTED VEHICLE VIEWER (see attachment)
Note: Vehicle Maintenance due data is pulled from the vehicles
MAZDA CONNECT system. The customer can change the settings at:
MAZDA CONNECT - Information - Vehicle Status Monitor - Vehicle
Maintenance Settings.
Page 8 of 33
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
01/16/2020 11:28 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 01/15/2020
Vehicle Status
Connected Vehicle Maintenance Mode
When vehicle is being serviced, switch to Restricted Transmitting
Mode.
1. Restricts MyMazda App remote functions.
2. Prevents error messages being sent to the customer during
vehicle service.
Cancel Restricted Transmitting Mode after completing vehicle service.
See SA-056/19 - CONNECTED
VEHICLE MAINTENANCE MODE
Go to MGSS SERVICE CAUTIONS
FOR VEHICLES WITH TELEMATICS
COMMUNICATION SYSTEM
[(US)].
Mazda Connected Vehicle Viewer (MCVV)
The Mazda Connected Vehicle Viewer (MCVV) enhances the Mazda
ownership experience by providing Mazda Service Advisors,
Technicians and Call Center Associates access to real-time vehicle
status information alerts for applicable Mazda connected vehicles.
MAZDA CONNECTED VEHICLE
VIEWER USER GUIDE (MCVV) see attachment
This powerful tool allows you to proactively understand and diagnose
customer concerns and resolve potential issues, demonstrating how
well you know the customer’s vehicle while establishing your
Page 9 of 33
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
01/16/2020 11:28 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 01/15/2020
readiness and willingness to assist.
Off-Road Traction Assist
1. The Off-Road Traction Assist is a function to assist in freeing tires
that are stuck when driving on rough ground (such as gravel roads
or snow-covered roads).
2. The driver can switch the system to operational or nonoperational using the Off-Road Traction Assist switch.
See MGSS OFF-ROAD TRACTION
ASSIST
See Owner's Manual - When
Driving - ABS/TCS/DSC/Off-Road Off-Road Traction Assist
Page 10 of 33
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
01/16/2020 11:28 AM tlawrenc
Service Alert No.: SA-013/20
Last Issued: 01/15/2020
Apple CarPlay™ / Android Auto™ Install Kit
See SA-001/19 - APPLE CARPLAY™
1. The CX-30 Standard is not equipped with Apple CarPlay™ /
/ ANDROID AUTO™ FREQUENTLY
Android Auto™ (Equipped on all Option Packages)
2. Apple CarPlay™ / Android Auto™ Smartphone Screen Mirroring Kit ASKED QUESTIONS (FAQ)
accessory is not available for the CX-30 Standard.
Blind Spot Monitoring (BSM) System
1. BSM system indicates vehicle on the opposite side.
2. i-ACTIVSENSE indicator ring will not turn green
3. Rear Cross Traffic Alert (RCTA) does not work
4. Rear side radar sensor aiming may fail
5. TPMS DTC(s) stored
This may be caused by BSM rear side radar sensor(s) installed facing
the wrong direction.
OK
NG
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