Service Alert

Mazda North American Operations
Irvine, CA 92618-2922

Subject:
BRAKE NOISE, JUDDER AND DRAGGING DIAGNOSIS AND
SERVICING

Service Alert No.: SA-019/20

Last Issued: 01/29/2020

APPLICABLE MODEL(S)/VINS

2016-2020 CX-3 2016-2020 MX-5
2020 CX-30
2013-2020 Mazda3
2013-2020 CX-5 2014-2020 Mazda6
2016-2020 CX-9

DESCRIPTION
Some vehicles exhibit brake related concerns such as brake noise, brake judder or brake dragging. If you
encounter a customer complaint for any one of these symptoms, refer to the following information to
understand why symptoms may occur, and to better assist the customer in resolving their specific brake
concern.

REPAIR PROCEDURE
BRAKE NOISE
There are various types of brake noise and many different conditions that can cause noise. Frictional coefficient between brake pads and rotors varies depending on pad material, temperature, humidity, braking
force, etc. During braking, the brake pads are pressed with great force against the brake rotor. This
generates friction to bring the vehicle to a stop.

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If the brake pads are of a soft compound, a larger amount of brake dust will appear on the wheels
and the pads will wear more rapidly, but there will be less chance of brake noise.
If the brake pads are of a hard compound (as used in high-performance applications), less brake
dust will appear, the pads will last longer, and braking performance will be improved. However, the
drawback is that brake noise can occur more easily than with softer compounds.

Finding a balanced compound with the qualities of both hard and soft compounds is difficult.



If you encounter a customer complaint for brake noise, first determine which wheel the noise is
located at and repair the cause of the noise. After the repair is complete, explain to the customer
that it is very difficult to completely eliminate brake noise from any vehicle, and that the noise could
return with increased time and mileage.

Page 1 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
01/29/2020 4:11 PM tlawrenc

Service Alert No.: SA-019/20

Last Issued: 01/29/2020

Groan Or Squeak Noise:



If the noise is a groan or squeak while the brakes are applied, refinish the brake pads (provided
they have adequate thickness) using sandpaper (grit #80) or replace the brake pads with new parts.

Brake Dragging Noise:



If the noise is due to brake dragging, check the caliper and sliders to ensure they are not seized.
Rebuild or replace the caliper and sliders as necessary.

Rattle Or Clunk Noise:



If a rattle or clunk noise is present, replace the brake pad shims/mounting hardware or replace the
pads after inspecting the fit of all parts and determining the cause of the excessive clearance.

When performing a repair requiring refinishing or replacement of the brake pads, lightly sand (use grit #80)
the brake rotors to remove old pad material. In most cases, brake rotor replacement is not necessary to
remedy a brake noise condition.
NOTE:

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Apply locally sourced CRC Disc Brake Quiet (P/N 05016) to the pad backing plates before each of
the above repairs.
Do not use grinding wheels or air power tools.

BRAKE JUDDER
Brake judder (or warping) is caused by uneven thickness (run-out) of the brake rotor. During braking, the
clearance between the pads and rotor becomes wider and narrower. This causes force onto the pads and
may create a vibration. Vibration is transferred through the brake hydraulic system and/or suspension and
can be felt by the customer through the brake pedal, vehicle floor and/or steering wheel. Even micron-size
unevenness may cause brake judder. Brake judder is more noticeable when slowing from a higher speed.
In most cases when brake judder is diagnosed, the rotors can be machined using an on-car lathe and the
pads can be refinished using sandpaper to restore braking performance.
NOTE: DO NOT use an off-car lathe for warranty repair.
It is not necessary to replace the rotors and pads unless:

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Excessive unevenness (run-out) of the rotors is present that cannot be remedied by resurfacing
without exceeding the minimum thickness of the rotor.
Excessive heat damage to the rotor (may include heat cracking).
Excessive heat damage to the pads.

When you encounter a customer complaint for brake judder, discuss the customer’s driving and vehicle
storage habits. Identify which wheel is causing the judder and visually inspect the rotors and pads to identify
the cause.

Page 2 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
01/29/2020 4:11 PM tlawrenc

Service Alert No.: SA-019/20

Last Issued: 01/29/2020

NOTE: Refer to MGSS online service information for lateral run-out, minimum rotor, and minimum pad
thickness specifications for the subject vehicle.
Rust:




If rust on the rotors and/or brake pads is identified as the cause of the unevenness, measure the
lateral run-out and machine the rotors using an on-car lathe; refinish the pads with sandpaper (grit
#80).
If machining the rotors does not correct the brake judder, replace the rotors.

Excessive Heat Damage:



If the rotors have excessive heat damage or cracking, replace them.

NOTE: Signs of rotor heat damage include blue spots or hard spots.




If the rotors do not have excessive heat damage or cracking, measure the lateral run-out and
machine the rotors using an on-car lathe. If machining the rotors does not correct the brake judder,
replace the rotors.
If the brake pads are heat damaged, replace them.

NOTE: Signs of brake pad heat damage include shiny surfaces or backing plate paint flaking.



If the brake pads are not heat damaged, refinish them with sandpaper (grit #80).

Brake Pad Dragging:
A dragging brake pad will cause excessive heat and may warp the rotors. This may result in brake judder.
Perform the inspection and repair for Excessive Heat Damage.
NOTE: During rotor replacement, ensure the hub is free from any foreign substances that may prevent the
rotor from fitting flush against the hub. A rotor that does not fit flush against the hub may experience a
repeat brake judder.
BRAKE DRAGGING
This procedure will assist in finding the cause and appropriate repair for the brake dragging.
Inspection:
1. Safely raise the vehicle on a hoist.
2. Determine which wheel the brake dragging is coming from.
3. Remove the wheel, then rotate the brake rotor by hand to confirm the brake dragging.
4. Loosen, but do not remove the two (2) bolts securing the caliper to the bracket.
5. Remove the bottom bolt and rotate the caliper upwards.
6. Rotate the rotor by hand again and confirm if brake dragging is still present.
If the brake dragging is still present, check for the following:

Page 3 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
01/29/2020 4:11 PM tlawrenc

Service Alert No.: SA-019/20

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Last Issued: 01/29/2020

Brake pads seized in the mounting support/hardware.
Contact between the brake rotor and other components.
A seized wheel bearing.
Brake booster push rod out of adjustment.
A seized or slow to return caliper piston.
A seized caliper slide pin(s).
Lateral run-out of the rotor exceeds specification.

Inspection Results & Repair:




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



If seized brake pads are found, clean the mounting support/hardware and brake pads before
reinstalling.
If contact between the brake rotor and other components is found, repair as necessary.
If a seized wheel bearing is found, replace it according to MGSS online service information.
If the brake booster push rod is out of adjustment, readjust according to MGSS online service
information.
If a problem is found with the caliper piston return, check for the possibility of water entry due to
caliper piston boot breakage or poor sealing, etc. Review the vehicle maintenance and repair
history before deciding on whether to rebuild or replace the caliper.
If seized caliper slide pin(s) are found, remove the pins. Clean and lubricate the pins, then reinstall.
If a brake rotor run-out problem is found, machine the rotors using an on-car lathe and refinish the
brake pads using sandpaper (grit #80).

NOTE: DO NOT use an off-car lathe for warranty repair.
WHEEL AND TIRE INSTALLATION
NOTE: DO NOT use air powered tools to install wheels. Using power tools to tighten wheel nuts may cause
repeat brake failure.
When installing the wheels and tires, tighten the wheel nuts using a torque wrench. Wheel nut tightening
torque can be found on MGSS online (GENERAL PROCEDURES (BRAKE)).

Page 4 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.

© 2020 Mazda North American Operations, U.S.A.
01/29/2020 4:11 PM tlawrenc