TECHNICAL SERVICE BULLETIN
HF35 Transmission - Thumping/Rubbing Or Grinding Noise - Built
On Or Before 15-Aug-2015

192391
09 January
2020

This bulletin supersedes 18-2328. Reason for update: New Part/Procedure For Same Condition
Model:
Ford
2013-2016 C-MAX

Transmission/Transaxle: (HF35)

2013-2016 Fusion

Transmission/Transaxle: (HF35)

Lincoln
2013-2016 MKZ

Transmission/Transaxle: (HF35)

Summary
This article supersedes TSB 18-2328 to update the Service Procedure and Parts List.
Issue: Some 2013-2016 Fusion, MKZ and C-MAX vehicles equipped with an HF35 transmission and built
on or before 15-Aug-2015 may exhibit a thumping/rubbing or grinding noise coming from the transmission.
The noise may be present in all gear ranges including neutral when the vehicle is moving but will not be
present when the vehicle is stationary or in park. This may be due to the differential side bearings and/or
the transfer shaft and housing. To correct the condition, follow the Service Procedure to install either a
transfer shaft kit or a remanufactured transmission assembly.
Action: Follow the Service Procedure steps to correct the condition on vehicles that meet all of the
following criteria:
• 2013-2016-Fusion/MKZ/C-MAX
• HF35 transmission
• Built on or before 15-Aug-2015
• Thumping/rubbing or grinding noise coming from the transmission
Parts
Part
Number

Description

Quantity

JM5Z-7000ARM

-

Remanufactured Transmission Assembly, 2.57
Gas/Electric (2013-2014 C-MAX/Fusion FHEV)

1

HG9Z-7000BRM

-

Remanufactured Transmission Assembly, 2.57
Gas/Electric (2015-2016 C-MAX/Fusion FHEV)

1

JM5Z-7000BRM

-

Remanufactured Transmission Assembly, 2.91 Plug-In
(2013-2014 C-MAX/Fusion PHEV)

1

HM5Z-7000ARM

-

Remanufactured Transmission Assembly, 2.91 Plug-In
(2015-2016 C-MAX/Fusion PHEV)

1

JG9Z-7000ARM

-

Remanufactured Transmission Assembly, 2.57 (20132014 MKZ)

1

HG9Z-7000CRM

-

Remanufactured Transmission Assembly, 2.57 (20152016 MKZ)

1

JG9Z-7000BRM

-

Remanufactured Transmission Assembly, 2.91 (20132014 MKZ)

1

HG9Z-7000DRM

-

Remanufactured Transmission Assembly, 2.91 (20152016 MKZ)

1

W520102S442

Package Contains 4
Pieces, 2 Pieces
Axle Bearing Strap Nut, Right Side (All Vehicles)
Required

YS4Z3N324-AA

-

AE5Z4B422-A

-

CV6Z-9450B

-

CV6Z-9448A

-

W520103S442

Center Shaft Clamp (C-MAX)
Axle Inner Circlip, Left Side (C-MAX)
Exhaust Flange Gasket (C-MAX)
Exhaust Manifold Gasket (C-MAX)

1

1
1
1
1

Package Contains 4
Pieces, 2 Pieces
Exhaust To Pipe Nut (C-MAX)
Required

1

Package Contains 1
Piece, 2 Pieces
Axle Nut (C-MAX)
Required

2

W520415S442

Package Contains 4
Pieces, 2 Pieces
Lower Ball Joint Nut (C-MAX)
Required

1

W704474S437

Package Contains 4
Pieces, 7 Pieces
Exhaust Manifold Stud (C-MAX)
Required

2

W713095S437

Package Contains 4
Pieces, 2 Pieces
Lower Ball Joint Bolt (C-MAX)
Required

1

W715491S442

Package Contains 4
Pieces, 2 Pieces
Lower Ball Joint Bolt (C-MAX)
Required

1

CCPZ3B477-G

BB5Z4B422-B

-

Axle Inner Circlip, Left Side (Fusion/MKZ)

1

W500545S439

Package Contains 4
Pieces, 1 Piece
Lower Ball Joint Bolt (Fusion/MKZ)
Required

1

W520214S440

Package Contains 2
Pieces, 2 Pieces
Lower Ball Joint Nut (Fusion/MKZ)
Required

1

W520215S440

Package Contains 4
Pieces, 2 Pieces
Tie Rod Nut (Fusion/MKZ)
Required

1

W712503S440

Package Contains 1
Piece, 2 Pieces
Lower Stabilizer Nut (Fusion/MKZ)
Required

2

W714878S439

Package Contains 4 Steering Shaft Bolt (Fusion/MKZ)
Pieces, 1 Piece
Required

1

W716457S439

Package Contains 4
Pieces, 2 Pieces
Large Frame To Body Rear Bolt (Fusion/MKZ)
Required

1

4S4Z3N324-AA

-

1S7G-8255BD

-

FG9Z7H348-J

-

Transfer Shaft Kit, Front Wheel Drive 2.57 Axle Ratio (CMAX/Fusion FHEV)

1

FG9Z7H348-H

-

Transfer Shaft Kit, Front Wheel Drive 2.91 Axle Ratio (CMAX/Fusion PHEV/MKZ)

1

W714358S442

1

Center Shaft Clamp (Fusion/MKZ)

1

Coolant Outlet Gasket (Fusion/MKZ)

Package Contains 4
Under Body Shield Nut (Fusion/MKZ)
Pieces

As
Needed

ZC-31-B

-

Motorcraft® Metal Surface Prep Wipes

As
Needed

ZC-30-A

-

Motorcraft® Silicone Gasket Remover

As
Needed

TA-26

-

Motorcraft® Threadlock 262

As
Needed

TA-29

-

Motorcraft® Ultra Silicone Sealant

As
Needed

PM-4-A

-

Motorcraft® Metal Brake Parts Cleaner (Compliant With
Low Volatile Organic Compound Requirements As
Required In Some USA States)

As
Needed

PM-4-B

-

Motorcraft® Metal Brake Parts Cleaner (Not Compliant
With Volatile Organic Compound Requirements)

As
Needed

XT-10QLVC

-

Motorcraft® Mercon LV Automatic Transmission Fluid
(All Markets Except Canada)

As
Needed

CXT-10-LV6

-

Motorcraft® Mercon LV Automatic Transmission Fluid
(Canada Only)

As
Needed

VC-3DIL-B

-

Motorcraft® Orange Prediluted Antifreeze/Coolant (All
Markets Except Canada)

As
Needed

CVC-3DIL-B

-

Motorcraft® Orange Prediluted Antifreeze/Coolant
(Canada Only)

As
Needed

Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part
Warranty (SPW)/Special Service Part (SSP)/Extended Service Plan (ESP) coverage. Limits/policies/prior
approvals are not altered by a TSB. NVLW/SPW/SSP/ESP coverage limits are determined by the
identified causal part and verified using the OASIS part coverage tool. For repairs covered by the NVLW,
completion of the procedure outlined in this TSB does not require obtaining Prior Approval or completion
of a Cost Cap.
Labor Times
Description
2013-2016 C-MAX Hybrid: Diagnose, Inspect And Repair Transmission Includes
Time For Road Tests And Flushing (Do Not Use With Any Other Labor
Operations)

Operation
No.

Time

DR192391A

12.2
Hrs.

DR192391B

10.6
Hrs.

2013-2016 C-MAX Hybrid: Diagnose, Inspect And Replace Transmission
Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor
Operations)
2013-2016 C-MAX Energi: Diagnose, Inspect And Repair Transmission Includes
Time For Road Tests And Flushing (Do Not Use With Any Other Labor
Operations)

DR192391C

12.5
Hrs.

2013-2016 C-MAX Energi: Diagnose, Inspect And Replace Transmission
Includes Time For Road Tests And Flushing (Do Not Use With Any Other Labor
Operations)

DR192391D

10.9
Hrs.

2013-2016 Fusion Hybrid: Diagnose, Inspect And Repair Transmission Includes
Time For Road Tests And Flushing (Do Not Use With Any Other Labor
Operations Except L Or M)

DR192391E

10.8
Hrs.

2013-2016 Fusion Hybrid: Diagnose, Inspect And Replace Transmission Includes
Time For Road Tests And Flushing (Do Not Use With Any Other Labor
Operations Except L Or M)

DR192391F

9.2
Hrs.

2013-2016 MKZ Hybrid: Diagnose, Inspect And Repair Transmission Includes
Time For Road Tests And Flushing (Do Not Use With Any Other Labor
Operations Except L Or M)

DR192391G

11.1
Hrs.

2013-2016 MKZ Hybrid: Diagnose, Inspect And Replace Transmission Includes
Time For Road Tests And Flushing (Do Not Use With Any Other Labor
Operations Except L Or M)

DR192391H

9.5
Hrs.

2013-2016 Fusion Energi: Diagnose, Inspect And Repair Transmission Includes
Time For Road Tests And Flushing (Do Not Use With Any Other Labor
Operations Except L Or M)

DR192391J

11.0
Hrs.

2013-2016 Fusion Energi: Diagnose, Inspect And Replace Transmission Includes DR192391K
Time For Road Tests And Flushing (Do Not Use With Any Other Labor
Operations Except L Or M)

9.3
Hrs.

2013-2016 Fusion/MKZ Hybrid/Energi Without Lane Departure Warning System:
Check And Set Front End Toe (Do Not Use With Any Other Labor Operations
Except E, F, G, H, J Or K)

DR192391L

0.6
Hrs.

2013-2016 Fusion/MKZ Hybrid/Energi With Lane Departure Warning System:
Check And Set Front End Toe (Do Not Use With Any Other Labor Operations
Except E, F, G, H, J Or K)

DR192391M

0.8
Hrs.

Repair/Claim Coding
Causal Part:

7H348

Condition Code: 30

Service Procedure
For repairs covered by the New Vehicle Limited Warranty, completion of the procedure outlined in
this TSB does not require obtaining Prior Approval or completion of a Cost Cap.
1. With the vehicle at operating temperature, road test the vehicle and lightly apply the brakes from 48-16
km/h (30-10 mph).
(1). The engine will shut-off on deceleration when the vehicle is at operating temperature.
2. Is a thumping/rubbing or grinding noise present?
(1). Yes - proceed to Step 3.
(2). No - this article does not apply. Refer to Workshop Manual (WSM), Section 307-01 for normal
diagnostics.

3. Remove the transmission assembly. Refer to WSM, Section 307-01.
4. Remove the damper housing and transfer shaft assembly. Refer to WSM, Section 307-01.
5. Inspect the differential bearings. Is there any noticeable roller bearing damage? (Figures 1-2)
(1). Yes - proceed to Step 9.
(2). No - proceed to Step 6.
Figure 1

Figure 2

6. Inspect the damper housing for transfer shaft to housing contact. Is damage present on the damper
housing from the transfer shaft?
(1). Yes - proceed to Step 9.
(2). No - proceed to Step 7.
7. Install the transfer shaft kit. Follow the kit repair and assembly procedure.
8. Reinstall the transmission assembly. Refer to WSM, Section 307-01. Proceed to Step 10.
9. Install a remanufactured transmission assembly. Refer to WSM, Section 307-01.
10. Flush the transmission fluid cooling system. Refer to WSM, Section 307-01.
NOTE: Remanufactured HF35 transmissions will only have an 11-digit transmission identification
code on the transmission identification tag and will not include a 13-digit transmission strategy
code. When performing the Transmission Characterization/Solenoid IDN procedure with the scan
tool, the scan tool will ask “Is the transmission that you just installed a remanufactured HF35?”
When YES is selected, only the 11-digit transmission identification code will be needed.

© 2020 Ford Motor Company

All rights reserved.
NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge,
tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do
not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the
Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended
Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was
current at the time of printing. Ford Motor Company reserves the right to supersede this information with updates. The most recent
information is available through Ford Motor Company's on-line technical resources.