VOLKSWAGEN DEALER COMMUNICATION
Takata Reminder Mailing – Georgia DMV / Safety Recalls 69Q8, 69Q9, 69Y5
This notice is for: 
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Date:
Mailing Information:

Dealer Principal
General Manager
Sales Managers

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Service Manager
Parts Manager
Service Consultant

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Warranty Administrator
Technicians

January 24, 2020
In conjunction with the Georgia DMV, Volkswagen will be sending Takata airbag recall
reminder notices to approximately 7,900 Volkswagen owners in the State of Georgia on
January 24, 2020.
A copy of the owner notification is attached for your reference.
Please make every effort to quickly schedule owners who contact your dealership for a
repair appointment.

Parts Department: Parts are available.
Please coordinate with your service department to ensure that parts are on hand to
support all scheduled appointments.
Notes:

IMPORTANT REMINDER: VEHICLES AFFECTED BY SAFETY & COMPLIANCE RECALLS
New Vehicles in Dealer Inventory: It is a violation of federal law for a dealer to deliver a new
motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by
this notification under a sale or lease until the defect or noncompliance is remedied. By law,
dealers must correct, prior to delivery for sale or lease, any vehicle that fails to comply with an
applicable Federal Motor Vehicle Safety Standard or that contains a defect relating to motor
vehicle safety.
Pre-Owned Vehicles in Dealer Inventory: Dealers should not deliver any pre-owned vehicles in
their inventory which are involved in a safety or compliance recall until the defect has been
remedied.

-END OF MESSAGE-

Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Volkswagen Public Relations.
Volkswagen Customer Protection

Department of Driver Services
Spencer R. Moore
Commissioner

Department of Revenue
David M. Curry
Commissioner

[Month Year]
[NAME]
[ADDRESS]

URGENT AIRBAG SAFETY RECALL: IMMEDIATE ACTION REQUIRED!
This notice applies to a vehicle registered in your name:
[YEAR] [MAKE] [MODEL]
[XXXXXXXXXXXXXXXXX]

Why am I receiving this notice?
The Georgia Department of Revenue - Motor Vehicle Division and Georgia Department of Driver Services are contacting you personally
because your Volkswagen has a recalled airbag that could kill or seriously injure you and your passengers if it deploys.
We have received information from Volkswagen that your vehicle requires immediate attention. If the airbags deploy, in some cases
the airbags may explode and spray sharp metal fragments or shrapnel toward you and your passengers.
According to records from Volkswagen, your vehicle has not been repaired yet. The potentially lifesaving recall repair is FREE, yes
FREE, and parts are available now. Please immediately call a Volkswagen dealer for more information or to schedule a FREE recall
repair.

IF YOU NO LONGER OWN THIS VEHICLE: DISREGARD THIS LETTER

What should I do?
Find your nearest Volkswagen dealership and schedule a FREE recall repair.

Visit

www.vw.com/find-a-dealer

OR

Call 800-893-5298

If you think you have already taken action on this recall, visit www.NHTSA.gov/recalls and enter your Vehicle Identification
Number (VIN) to verify and ensure that no other recalls have been issued for your vehicle.
Volkswagen is one of 19 vehicle manufacturers affected by this urgent airbag safety recall. The National Highway Traffic Safety
Administration (NHTSA) reports 16 confirmed deaths in the United States and hundreds of alleged injuries resulting from this defect.
Please encourage your family and friends to check for vehicle safety recalls using their VIN at NHTSA.gov/recalls or airbagrecall.com.
You and your family’s safety on Georgia’s roadways is our top priority. Please act NOW to protect yourself and your passengers.

If you believe that Volkswagen or your Volkswagen retailer is unable to remedy the defect without charge within a reasonable time, you may submit a complaint to the Administrator, National Highway Traffic
Safety Administration, 1200 New Jersey Avenue S.E., Washington, DC 20590, or you may call the toll-free Vehicle Safety Hot Line at 1-888-327-4236 (TTY: 1-800-424-9153), or go to NHTSA.gov.