Volume 218 - August, 2015
- Cylinder bore and pistons (top side and
both thrust, anti-thrust sides)
- Water jacket

Vehicle Technical Info.................. page 1

- Oil pan and engine oil condition

Techline Information................... page 4

- Oil filter

MEDIC Information.................... page 4

TPMS Related Air Leak - 2014-16 Outlander.
This questionnaire should be completed for
claims where the TPMS sensor itself is
leaking air.

Tips From the Toolman................ page 5
Training News...........................… page 10
Bulletin Review............................. page 11

NOTE: The
mark is used as a reminder,
indicating an article that has been repeated from
a previous issue of Tech Talk.

TT
MULTIPLE GROUPS − 11, 31, 42, 54, 55
QUESTIONNAIRES
FOR
QUALITY
CONCERNS. MMNA Product Support reports
quality concerns directly to the factory (MMC)
on a variety of subjects.
Specific details
regarding these concerns are often needed in
order for the factory to fully understand the issue
and filling out some basic questionnaires would
assist us in this process.
These questionnaires may be aimed at both the
vehicle owners and/or the technicians. Service
advisors should be aware of these questionnaires
and administer them to customers when the
vehicles are first brought to the dealer.
Questionnaires will be available soon on MDL
under “service” —> “service tech resources” —>
“Service Related Items” —> “Worksheets,
Questionnaires, Job Aids” for the following topics.
Piston Scuff (Engine makes knocking noise) 2014-15 Mirage. This questionnaire should
be completed by dealers intending to replace
an engine short block assembly (or long
block) for cylinder wall or piston scuffing.
Additionally, MMNA would like a sound
recording of the noise (knocking noise is a
common symptom) and pictures that show:

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TPMS Reception Issue - 2014-15 Mirage .
This questionnaire should be completed
prior to replacing the TPMS sensors with
communication errors (DTCs C1406, C1408,
C1416, C1418, C1426, C1428, C1436, C1438).
Driver's Door Power Window Repair/Loose
Regulator Bolts - 2014-15 Mirage . Dealers
are required to indicate on an illustration of
the driver's door any loose regulator bolts
discovered when making power window
repairs.
Navigation Troubleshooting - 2014-15
Mirage. This questionnaire will assist in
collecting the minimum required
information needed to investigate this
concern.
A/C Compressor Issues (Clutch Spring
Broken) -2014-15 Mirage . This
questionnaire should be completed by
dealers replacing an A/C clutch or A/C
clutch/compressor assembly.
MMNA kindly requests you to complete the
related questionnaires (if the vehicle and topic
apply) and email/fax them directly to
[email protected] / (714) 934-4279. If
there is an open Techline case related to the
questionnaire, please attach the form directly to
the case (refer to “Tips from the Toolman” later in
this publication for instructions on attaching a
file to a Techline case). Questions related to this
process or questionnaires should be directed to
Techline. Thank you for your support in
improving the quality of our vehicles.

TT

If a customer complains of abnormal front driver
side power window operation, please create a
video, along with audio, of the abnormal
operation. MMNA is investigating the root
cause of door glass function problems that are
not due to loose regulator to glass attachment
fasteners. Include images of the glass and
regulator attachment points and the run channel
inside the door. Videos can be emailed to
Techline at [email protected].

GROUP 15 − Intake and Exhaust
FRONT EXHAUST PIPE AND SEAL RING
BUZZ, SQUEAK, OR RATTLE (BSR) — 2011-15
Outlander Sport/RVR. If a vehicle comes in for
front exhaust BSR, verify that the heat shields
shown in the photo below are not touching. If the
heat shields are touching, use a screwdriver or
appropriate device to pry them apart so there is
approximately 4 mm clearance. If the BSR noise
is still present, then replace the seal ring, springs,
and bolts. Please do NOT replace the center
exhaust pipe with catalytic converter until all
other potential causes of BSR have been
eliminated.

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GROUP 54 − Chassis Electrical
DAYTIME
RUNNING
LIGHT
(DRL)
SUB-HARNESS — 2009-11 Lancer, 2009-11
Lancer Sportback, 2008-11 Lancer Evolution,
2010-12 Outlander.

Verify approx. 4 mm clearance
between heat shields

A DRL sub-harness has been established for the
indicated vehicles above. Instead of replacing
the complete headlight assembly, use the
following part numbers to repair the DRL
function of the headlight: 8395A067 (LH) /
8395A068 (RH). This is also in reference to
TSB-14-54-009 and Parts Bulletin TI-XX-01-15.

No Good
OK

For a video example of the noise, click on the link below
(must have connection to MDL).

AUDIO CONCERNS USING APPLE DEVICES
- 2014 - current models with MMCS, Display Audio
System, or Base Audio System with Bluetooth®
Hands Free System. For affected vehicles, using
an iPhone® device with iOS 8.0 software can
cause two types of audio concerns:

Video
Example:
Exhaust Seal Noise

TT

1. A customer can initiate a call using their
iPhone, but the call cannot be heard through the
vehicle's Bluetooth system.

GROUP 34 − Rear Suspension
REAR AXLE ASSEMBLY REPLACEMENT —
2014-15 Mirage. If you are replacing a rear axle
assembly on a 2014-15 model year Mirage it is
important that the new assembly be installed
with hand tools and the attaching bolts are
torqued to specification. The attaching bolt
torque specifications are listed in the Service
Manual. Over-torquing the attaching bolts with
power tools may affect the rear wheel alignment
angles. Use only hand tools when installing rear
axle assemblies on 2014-15 Mirage.

2. A customer expresses concern that iPhone
music cannot be loaded nor played when
connected via USB on their vehicle.
The Hands Free System may be unable to read or
play music stored on Apple iCloud when
connected through a USB port. However, the
same music can be read and played when
connected through the Bluetooth HFM.
Updating capable Apple devices to iOS 8.2 and
8.3 may offer some improvement to these
concerns.

TT

AFTER-MARKET HEAD LAMPS/TAIL LAMPS
— 2013-15 Outlander Sport/RVR.
MMNA
Warranty is experiencing an unusually high
return of after-market head lamps and tail
lamps. “Stanley Corporation” is inscribed on
original Mitsubishi (OEM) parts. The inscription
is located on the lower front lens of the head
lamp, and on the rear mounting surface of the tail
lamp.
Any other manufacturer markings
indicate an after-market part that cannot be

GROUP 42 − Body

ABNORMAL FRONT DRIVER SIDE
POWER WINDOW OPERATION — 2015
Outlander Sport/RVR.
NOTE: The Techline email address was incorrect
in the printed version of Tech Talk Vol. 217.
Please use the correct address at the end of this
article.
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repaired
under
warranty.
Returned
after-market parts that were improperly claimed
will be debited to the dealer.

INCORRECT INDICATION OF KEY IN
IGNITION — 2013-15 Outlander Sport/RVR. If
the vehicle incorrectly indicates that the key is in
the ignition, replace the Engine Starting Switch
Attaching Switch (P/N: 4408A155). The key
indicator switch detecting the key in the ignition
may be operating intermittently.
In order to replace the Engine Starting Switch
Attaching Switch, remove the steering wheel,
separate the upper and lower column covers,
and remove the steering column switches. There
is no need to remove the ignition switch
assembly. Remove 3 screws that attached the
Eng Starting Switch. Refer to the screw locations
marked with circles below: one screw for the
antenna and two screws for the switch.
Key Indicator
Switch

CONDENSATION OF FOG LAMPS — 2013-15
Outlander Sport/RVR. MMNA Warranty is
experiencing high returns of fog lamp
assemblies with only condensation inside the
lens. A breather tube at the rear of the assembly
is designed to let water vapor evacuate when the
lamps are hot. If the condensation evaporates
within 30 minutes with the fog lamps on, the fog
lamp should NOT be replaced. Dealers will be
debited for fog lamps that are replaced for this
condition.

For a video example of the intermittent switch
operation, click on the link below (must have
connection to MDL).
Video Example: Key
Reminder Switch
Intermittent Operation

HANDS-FREE SYSTEM DIAGNOSIS 2007 - current models equipped with hands-free
system. A JCI case number is REQUIRED when
submitting a warranty claim for hands-free
system repair. As noted in TSB-10-54-003,
when repairing/replacing a hands-free system
on any vehicle, dealers must first contact
Johnson Controls, Inc. (JCI) at 888-702-4100 to
review the condition and, if appropriate, obtain
a case number. This case number MUST be
entered on the warranty claim. Claims without
a JCI case number will be charged back. Also
reference the June 2015 Warranty banner under
“service” —> “warranty central” —> “Monthly
Banner” —> “Jul/Aug 2015” —> “Latest Warranty
Cost Management News” (scroll down to June
2015).

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Shock/Strut Replacement

Section Topics
June 2015

WAS ‘Flagged Claim Friday’

Labor Operation Add Times

Open Recalls

Hands−free Module Diagnosis

“Sticky” Shifter Cleaning

Hands−Free Module Diagnosis – Do Not Automatically Replace
As noted in numerous TSBs, including 08−54−011, and 10−54−003, there are specific requirements for any repair and
warranty claim on a “hands−free” (Bluetooth) system.
The most important element when submitting a “hands−free” repair warranty claim is noted on the TSB:

There is a “Hands−free” System Information Sheet located at the end of the TSB, as well as available on the Mitsubishi
Dealer Link (MDL) on the “Service Tech Resources” page, and under “Warranty Central”, in Warranty Forms. Dealers
will need to present this completed form when contacting Johnson Controls, Inc. (JCI) at 888−702−4100. When JCI
determines there is a confirmed concern with the vehicle or its components, JCI will give the caller a case number, which
authorizes dealer repairs. This case number MUST BE ENTERED ON THE WARRANTY CLAIM.
As noted in the TSB:

TT
HOURS:
Monday — Friday
6:30 − 11:30 am & 12:30 − 3:30 pm
All times are Pacific Time
NOTE: Techline is closed every THURSDAY
9:30 - 10:30 A.M for a staff meeting.

TT

MEDIC Hotline (800) 846-7575

Call the MEDIC Hotline for ALL MEDIC & Scan Tool hardware
or software issues. Call TECHLINE for vehicle technical issues.
As of 8/24/15: Total Hits - 6439 Reflash Database: N15021
MEDIC 3 Version - 3.2
MEDIC 3 Update - 344
MUT-III Version - 31.02
Raider Scan Tool Version - 6.0

TT

4

SAVING DTC LIST & ATTACHING
TO TECHLINE CASE
(from Toughbook/Toughpad)
Follow the instructions below to save and attach a DTC list to a Techline case.

5

1.

In MUT-III, Choose “Special Function” from
the main Menu.

2.

Select “All DTCs.”

3.

Select “Read all DTCs.”

4.

Click the empty check box on the bottom right
to clear all choices.

6

5.

Choose the ECUs to read DTCs from (in this ex­
ample, MFI and CVT are chosen).

6.

Start the check.

7.

After the results are displayed, press the Print­
er icon at the bottom of the screen.

8.

Select the “Print List” option. This option cre­
ates a table with all the DTC data in a file in the
form of a table.

7

9.

Printer screen will open. Use the default set­
ting “Microsoft XPS Document Writer” and
simply press “OK.”

10.

If you are accessing the Techline database
from a Toughbook/Toughpad (through
MEDIC/MDL), save the file to the default
“Documents” folder on the device's hard
drive. Change the name of the file using the
last 8 digits of the VIN to identify the file (for
example: EZ015923 DTC).

11.

From the Toughbook/Toughpad, navigate to
the Techline case (through MDL). Find and
open the previously created Techline Case.
Click on the Attachment icon (this icon is only
available when a Techline case is NOT closed).

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