NHTSA ID Number: 10169715
Manufacturer Communication Number: UEBE004301
TSB/Document Date: 2020-01-07
Summary
PRODUCT SUPPORT PROGRAM FOR INSTALLING PRODUCT LINK PL542 OR PL240B CELLULAR RADIO SYSTEMS ON CERTAIN CATERPILLAR
PRODUCTS AND NON-CATERPILLAR PRODUCTS. PL241/421s will stop sending data after April 6th, 2019. Date codes will appear as if coming from the past so the customer interface (UI) will not recognize those back dated messages and no data will appear in the UI.
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TSB/Document ID: UEBE004301
Replacement Service Bulletin Number:
MFR Communication Date: 2019-12-16
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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Caterpillar
Parts %
Dealer Suggested
Customer Suggested
Labor
Hrs%
Parts %
Labor
Hrs%
Parts %
Labor
Hrs%
100.0%
0.0%
0.0%
0.0%
0.0%
*******Group 4*******
0-500000 hrs,
0-720 mo
100.0%
NOTE: This is a 1.3-hour job for Group 4
Product
smu/age
whichever
comes first
Caterpillar
Parts %
Dealer Suggested
Customer Suggested
Labor
Hrs%
Parts %
Labor
Hrs%
Parts %
Labor
Hrs%
100.0%
0.0%
0.0%
0.0%
0.0%
*******Group 5*******
0-500000 hrs,
0-720 mo
100.0%
NOTE: This is a 1.3-hour job for Group 5
Product
smu/age
whichever
comes first
Caterpillar
Parts %
Labor
Hrs%
Dealer Suggested
Parts %
Labor
Hrs%
Customer Suggested
Parts %
Labor
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*******Group 6*******
0-500000 hrs,
0-720 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 1.3-hour job for Group 6
Product
smu/age
whichever
comes first
Caterpillar
Parts %
Dealer Suggested
Customer Suggested
Labor
Hrs%
Parts %
Labor
Hrs%
Parts %
Labor
Hrs%
100.0%
0.0%
0.0%
0.0%
0.0%
*******Group 7*******
0-500000 hrs,
0-720 mo
100.0%
NOTE: This is a 1.3-hour job for Group 7
Product
smu/age
whichever
comes first
Caterpillar
Parts %
Dealer Suggested
Customer Suggested
Labor
Hrs%
Parts %
Labor
Hrs%
Parts %
Labor
Hrs%
100.0%
0.0%
0.0%
0.0%
0.0%
*******Group 8*******
0-50000 hrs,
0-720 mo
100.0%
NOTE: This is a 1.3-hour job for Group 8
Product
smu/age
whichever
comes first
Caterpillar
Parts %
Dealer Suggested
Customer Suggested
Labor
Hrs%
Parts %
Labor
Hrs%
Parts %
Labor
Hrs%
100.0%
0.0%
0.0%
0.0%
0.0%
*******Group 9*******
0-500000 hrs,
0-720 mo
100.0%
NOTE: This is a 1.3-hour job for Group 9
Product
smu/age
whichever
comes first
Caterpillar
Parts %
Labor
Hrs%
Dealer Suggested
Parts %
Labor
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Customer Suggested
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*******Group 10*******
0-500000 hrs,
0-720 mo
100.0%
100.0%
0.0%
0.0%
0.0%
0.0%
NOTE: This is a 1.3-hour job for Group 10
PARTS DISPOSITION
Handle the parts in accordance with your Warranty Bulletin on warranty
parts handling.
Rework Procedure
Group Number 1 Group Number 2 Group Number 4 Group Number 6 Group Number 7
Before going to the Customer Site:
1.Refer to M0077632 installation instructions for all tools required to
perform the radio installation, as well as familiarity with the
installation process.
2.Work with your PL Admin to unsubscribe the PL421 thru VisionLink store
prior to visiting the asset.
Note: The PL542 radio requires a harness to complete the installation.
Check the service port in the machine schematic to determine if a 9-pin
service connector or a 14-pin service connector is installed on the
machine. Some machines may have a 12-Pin Product Link Ready Connector in
the machine harness. Select the proper harness assembly for that machine
lanets
installation as shown in Image 1.1.1.
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Note: If using the Cat 12-Pin Product Link Ready connector harness option
note that some machines do not follow the Product Link Ready Standard
pinout. Compare the pinouts between the machine schematic and the harness
pinout as shown in Image 1.1.2. If any differences are noticed then move
sockets in the machine harness plug as needed in order to make the proper
connections.
Note: A “Product Link(TM) Pro Series PL542 Machine Compatibility Reference”
is available showing for most machine models the necessary harness used for
a PL542 installation. The web link is:
“https://dealer.cat.com/PL/PL542InstallationRef”. This link is case
sensitive so you will need to type in the link exactly as shown.
.
Image1.1.1
Image1.1.2
At the machine:
3. Locate the existing Product Link PL421 device and completely remove
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prior to installing the Product Link PL542 radio system.
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Note: Complete removal of an existing PL421 is required along with properly
sealing and securing unused wiring. If the PL421 is left on-board and
accidently re-enabled by the customer, or another service technician, then
conflicting information will get sent from both the old and newly installed
device to the back office.
Note: If assistance if needed to locate, remove, or install the Product
Link device, contact the Product Link Hardware Support Hotline. Dial the
DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080
(EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select
Prompt #2.
4. Perform M0077632 installation instructions in full for the Product Link
radio system.
5. Make sure to follow the entire process until the device performs a
successful communication check.
6. If the device is not communicating, refer to M0079294 to troubleshoot
the PL542 installation. Please complete a successful communication check
before leaving the machine.
7. Register the device using CAT Activate Phone application. Open Cat
Activate and Scan the QR code or search the radio SN. Follow the setup
steps on the CAT activate app to set Product ID and Subscription level. For
additional instruction on using the CAT activate app please refer to
M0077270.
Note: If the Product ID or the Machine SN is not set on the device, the
device will register as its own Serial number.
Note: If subscription assistance is needed, the PL administrator may
leverage Cat Connect Support services to subscribe assets. Please submit
assets to be subscribed via email using the template below. The template is
available for download at “https://dealer.cat.com/connectivityoffer“ under
the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866
228 2111 - toll free US & Canada or +1 513 830 1809 - international) or
email ([email protected]).
8. The PL542 radio device may not have the latest software on-board. Please
use Caterpillar's Product Support Customer Relations Management (PSCRM)
system to create a “System Technology” event type service request (SR). The
Inquiry Type needs to be Product Technologies with the Workgroup/Subsystem
= Product Link. In the description field, please use “FOTA Request” and the
PL542 software needs to be updated. This will require acknowledgment of
Customer consent to proceed with the FOTA prior to submitting to
Caterpillar.
Group Number 3 Group Number 5 Group Number 8 Group Number 9 Group Number 10
Before going to the Customer Site:
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1. Refer to M0081260 installation instructions for all tools required to
perform the radio installation, as well as familiarity with the
installation process.
At the machine:
2. Connect to the device with Cat Electronic Technician (ET) over RS232
connection and set the Product ID of the PL241 to default (CAT00000).
3. Locate the existing Product Link PL241 device and completely remove
prior to installing the Product Link PL240B radio system.
Note: Complete removal of an existing PL241 is required along with properly
sealing and securing unused wiring. If the PL241 is left on-board and
accidently re-enabled by the customer, or another service technician, then
conflicting information will get sent from both the old and newly installed
device to the back office.
Note: If assistance is needed to locate, remove, or install the Product
Link device, contact the Product Link Hardware Support Hotline. Dial the
DSN phone number at 309-636-8500 (Americas - North & South), 65-6828-7080
(EAME, APD), 61-738-03-8160 (Australia) 44-33-40-3660 (India) and select
Prompt #2.
4. Perform M0081260 installation instructions in full for the Product Link
radio system.
Note: R-term is not an acceptable engine running signal for the PL240B.
Please source an alternate engine running input as outlined in special
instruction M0081260, section “PL240B Engine Running Input”, for detailed
information on an acceptable engine running signal.
5. Make sure to follow the entire process until the device performs a
successful communication check.
NOTE: The comm check will have to be performed from the back office through
the Dealer Service Portal, as it cannot be done from the machine.
6. If the device is not communicating, refer to UENR6983 to troubleshoot
the PL240B installation. Please complete a successful communication check
before leaving the machine.
7. Power Up the machine and let it run. Registration can be done remotely
using CAT Activate Phone application. Open Cat Activate and Scan the QR
code or search the radio SN. Follow the setup steps on the CAT activate app
to set Product ID and Subscription level. For additional instruction on
using the CAT activate app please refer to M0077270.
Note: If subscription assistance is needed, the PL administrator may
leverage Cat Connect Support services to subscribe assets. Please submit
assets to be subscribed via email using the template below. The template is
available for download at https://dealer.cat.com/connectivityoffer under
the Dealer Toolkit tab. Cat Connect Support can be reached via phone (866
228 2111 - toll free US & Canada or +1 513 830 1809 - international) or
lanets
email ([email protected]).
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