Customer Satisfaction Program
N192264451 Premature Brake Wear Notification
Release Date:
Attention:

November 2019

Revision:

00

This Customer Satisfaction Program should be performed on vehicles in DEALER INVENTORY
ONLY.
This program is in effect until December 31, 2021.

Make
Chevrolet
GMC

Model
Silverado 1500 (New Model)
Sierra 1500 (New Model)

Model Year
From
To

RPO

2019

JBP

2019

Description
Brake Lining Wear System Life
Span Prognostic Indicator

Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition

Correction

Certain 2019 model year Chevrolet Silverado 1500 (New Model), or GMC Sierra 1500 (New Model)
vehicles equipped with the Brake Lining Wear System Life Span Prognostic Indicator, (RPO JBP), may
have a condition in which the software calculation that is reported to the driver’s information center may
be 16X faster than what the brake pads are actually experiencing.
Dealers will reprogram the brake system control module (BSCM).

Parts
No parts are required.
Warranty Information
Labor
Operation
9104721*
9104722*

Description
Verified Brake System Control Module Software or Calibration Level:
Module Is Programmed with Same Level Software or Calibration
(Includes Brake Pad Wear Sensor Inspection)
Brake System Control Module Reprogramming with SPS Only

Labor
Time
0.2

Trans.
Type
ZFAT

Net
Item
N/A

0.3

* To avoid warranty transaction rejections, carefully read and follow the instructions below:
•

The SPS Warranty Claim Code must be accurately entered in the “SPS Warranty Claim Code” field of the
transaction.

•

When more than one Warranty Claim Code is generated for a programming event, it is required to document all
Warranty Claim Codes in the “Correction” field on the job card. Dealers must also enter one of the codes in the
“SPS Warranty Claim Code” field of the transaction, otherwise the transaction will reject. It is best practice to
enter the FINAL code provided by SPS.

Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on the Job Card, the code can be retrieved in the SPS system as
follows:
1.
2.
3.
4.

Open TIS on the computer used to program the vehicle.
Select and start SPS.
Select Settings.
Select the Warranty Claim Code tab.

The VIN, Warranty Claim Code and Date/Time will be listed on a roster of recent programming events. If the code is
retrievable, dealers should resubmit the transaction making sure to include the code in the SPS Warranty Claim Code
field.
Service Procedure for Vehicles with under 6000 miles
Note: Carefully read and follow the instructions below.

•

Ensure the programming tool is equipped with the latest software and is securely connected to the data link connector.
If there is an interruption during programming, programming failure or control module damage may occur.

•

Stable battery voltage is critical during programming. Any fluctuation, spiking, over voltage or loss of voltage will
interrupt programming. Install a GM Authorized Programming Support Tool to maintain system voltage. Refer to

Copyright 2019 General Motors. All Rights Reserved.

Page 1 of 4

Customer Satisfaction Program
N192264451 Premature Brake Wear Notification
www.gmdesolutions.com for further information. If not available, connect a fully charged 12 V jumper or booster
pack disconnected from the AC voltage supply. DO NOT connect a battery charger.

•

Turn OFF or disable systems that may put a load on the vehicles battery such as; interior lights, exterior lights
(including daytime running lights), HVAC, radio, etc.

•

Clear DTCs after programming is complete. Clearing powertrain DTCs will set the Inspection/Maintenance (I/M)
system status indicators to NO.

5431207

Note: If the Same Calibration/Software Warning is noted on the SPS screen, select OK and follow screen instructions.
After a successful programming event, the WCC is located in the Service Programming System dialogue box of the SPS
Summary screen. No further action is required. Refer to the Warranty section of the bulletin.
1.

Reprogram the Brake System Control Module. Refer to K160 Brake System Control Module Programming and Setup
in SI.

Page 2 of 4

Customer Satisfaction Program
N192264451 Premature Brake Wear Notification

5431209

Note: To avoid warranty transaction rejections, you MUST record the warranty claim code provided on the SPS Warranty
Claim Code (WCC) screen on the job card. Refer to callout 1 above for the location of the WCC on the SPS screen.
2.

Reset the Brake Pad Life Monitoring System to 100% using GDS2.

3.

Record SPS Warranty Claim Code on job card for warranty transaction submission.

Dealer Responsibility
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this program must be held and inspected/repaired per the service procedure of this bulletin before
customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealertraded, released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle,
or ownership, through December 31, 2021. Customers who have recently purchased vehicles sold from your vehicle
inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by
the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this
bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program followup cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory or is in your facility for service
through December 31, 2021, you must take the steps necessary to be sure the program correction has been made before
selling or releasing the vehicle.

Page 3 of 4

Customer Satisfaction Program
N192264451 Premature Brake Wear Notification

Dealer Reports
For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and
Canadian dealers through the GM GlobalConnect Recall Reports or sent directly to export dealers. The listing may
contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor
vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in
several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to
complete this program.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.

We Support
Voluntary Technician
Certification

Page 4 of 4

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5235
URGENT - DISTRIBUTE IMMEDIATELY
Date:

November 22, 2019

Subject: N192264451 - Customer Satisfaction Program
Premature Brake Wear Notification
Models: 2019 Chevrolet Silverado (New Model) Equipped with Brake Lining
Wear System Life Span Prognostic Indicator (RPO JBP)
2019 GMC Sierra (New Model) Equipped with Brake Lining Wear
System Life Span Prognostic Indicator (RPO JBP)
To:

All General Motors Dealers

General Motors is releasing Customer Satisfaction Program N192264451
today. The total number of U.S. vehicles involved is approximately 416,091.
Please see the attached bulletin for details.
Customer Letter Mailing
The customer letter mailing will begin on December 09, 2019.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated November 22, 2019. A list of involved vehicles in dealer new inventory is
attached to this message. Please hold all warranty transactions until IVH has been
updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS