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NHTSA ID Number: 10169438

Manufacturer Communication Number: T-SB-0065-19_Rev

TSB/Document Date: 2019-12-16


Summary

TSB: REVISION NOTICE November 20, 2019 Rev1: ? The Introduction, Production Change Information, and Repair Procedure sections have been updated. Any previous printed versions of this bulletin should be discarded. Some 2019 model year RAV4 Adventure and Limited grade AWD vehicles may exhibit an abnormal buzz/groan noise from the front transfer case at 20 ? 30 mph when accelerating from a stop and/or at 13 ? 20 mph on deceleration after driving the vehicle for 15 ? 20 minutes or more. This condition occurs with Normal drive mode selected during disconnect/connect timing of the AWD system. Follow the Repair Procedure in this bulletin to address this condition.


T-SB-0065-19

Rev1

June 14, 2019

Abnormal Buzz/Groan Noise at 20 – 30 mph From Front
Transfer Case
Service
Category

Drivetrain

Section

Transfer/4wd/Awd

Market USA

Applicability
YEAR(S)

MODEL(S)

2019

RAV4

ADDITIONAL INFORMATION

REVISION NOTICE
November 20, 2019 Rev1:
 The Introduction, Production Change Information, and Repair Procedure sections have been
updated.
Any previous printed versions of this bulletin should be discarded.

Introduction

Some 2019 model year RAV4 Adventure and Limited grade AWD vehicles may exhibit an
abnormal buzz/groan noise from the front transfer case at 20 – 30 mph when accelerating from a
stop and/or at 13 – 20 mph on deceleration after driving the vehicle for 15 – 20 minutes or more.
This condition occurs with Normal drive mode selected during disconnect/connect timing of the
AWD system. Follow the Repair Procedure in this bulletin to address this condition.

NOTE
This Service Bulletin ONLY applies to 2019 model year RAV4 Adventure and Limited grade vehicles
with torque vectoring AWD system.

© 2019 ToyotaeBay logo Motor Sales, USA

Page 1 of 16

T-SB-0065-19

Rev1

June 14, 2019

Page 2 of 16

Abnormal Buzz/Groan Noise at 20 – 30 mph From Front Transfer Case
Production Change Information

Production change information for hardware changes to front transfer case assembly ONLY.
MODEL

RAV4

PLANT

DRIVETRAIN

PRODUCTION CHANGE EFFECTIVE VIN

TMMC North

2T3J1RFV#4KC053454

TMMC West

2T3N1RFV#1KW080109

Takaoka

AWD

JTMD13FV#1KJ022931

Shokki #1

JTMD13FV#30D041220

Shokki #2

JTMD13FV#9LD522366

Warranty Information
OP CODE

DESCRIPTION

TIME

OFP

T1

T2

TC1902

R & R Front Transfer Case Electro-magnetic
Clutch Assembly

3.5

41406-42010

91

19

APPLICABLE WARRANTY
 This repair is covered under the ToyotaeBay logo Powertrain Warranty. This warranty is in effect for
60 months or 60,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.

© 2019 ToyotaeBay logo Motor Sales, USA

T-SB-0065-19

Rev1

June 14, 2019

Page 3 of 16

Abnormal Buzz/Groan Noise at 20 – 30 mph From Front Transfer Case
Parts Information
PART NUMBER
PART NAME

QTY

41406-42010

Electro-magnetic Clutch Assy

1

N/A

90301-99240

O-ring*

1

90430-18008

90430-A0003

Transaxle Refill/Overflow Plug Gasket*

2

90341-18035

Drain Plug

1

12157-10010

Front Transfer Case Refill/Drain Plug Gasket*

2

90311-35056

Passenger Front Axle Seal*

1

90177-22001

Nut, Lock*

1

90119-10461

Bolt, W/Washer*

1

90521-75002

Ring, Hole Snap*

1

00289-ATFWS

Automatic Transmission Fluid WS

4

08885-02606

Front Transfer Case Gear Oil (LX85 LSD Type)

1

PREVIOUS

NEW

N/A

*Nonreusable part.

Required Tools & Equipment
REQUIRED EQUIPMENT

SUPPLIER

PART NUMBER

Techstream ADVi*

QTY

TSADVUNIT

Techstream 2.0

TS2UNIT
ADE

1

Techstream Lite

TSLITEPDLR01

Techstream Lite (Green Cable)

TSLP2DLR01

*Essential SST.

NOTE
 Only ONE of the Techstream units listed above is required.
 Software version 14.20.019 or later is required.
 Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE)
at 1-800-368-6787.
REQUIRED TOOLS & MATERIAL

PART NUMBER

QUANTITY

Body Grease W

08887-02007

1

MP (Multi-Purpose) Grease

As Needed

© 2019 ToyotaeBay logo Motor Sales, USA

T-SB-0065-19

Rev1

June 14, 2019

Page 4 of 16

Abnormal Buzz/Groan Noise at 20 – 30 mph From Front Transfer Case
Repair Procedure
Diagnosis

Confirm the vehicle exhibits an abnormal buzz/groan noise from the front transfer case during
one or both of the following conditions.

Driving at 20 – 30 mph when accelerating from a stop during AWD system disconnect timing

Driving at 13 – 20 mph on deceleration during AWD system connect timing
NOTE
 Use chassis ears to confirm the noise is coming from the front transfer case.
 Monitor the 4WD ECU Data List “Front and rear axle coupling position sensor status” to confirm the
noise is occurring at AWD system disconnect and/or connect timing.
HINT
While driving above 20 mph, the system can be manually switched back and forth from disconnect to
connect by switching drive mode from Normal to Sport.

Does the vehicle exhibit an abnormal buzz/groan noise from the front transfer case during one or
both conditions described above?

YES — Review the Component Overview subsection (pgs. 5 and 6) and complete the
Repair Procedure in this Service Bulletin.

NO — This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual.

© 2019 ToyotaeBay logo Motor Sales, USA

T-SB-0065-19

Rev1

June 14, 2019

Page 5 of 16

Abnormal Buzz/Groan Noise at 20 – 30 mph From Front Transfer Case
Repair Procedure (continued)
Component Overview (One of Two)

2

1
c

x2
7.5 N*m (76 kgf*cm, 66 in*lbf)

x2

x2
x6

3*

8

49 N*m (500 kgf*cm, 36 ft*lbf)

39 N*m (398 kgf*cm, 29 ft*lbf)

7
3*

6

1.7 N*m (17 kgf*cm, 15 in*lbf)

3*
4*

3*

39 N*m (398 kgf*cm, 29 ft*lbf)
9

50 N*m (510 kgf*cm, 37 ft*lbf)

5

*Component to be replaced.
1

No. 2 Engine Under Cover Assembly

6

No. 1 Transmission Oil Filter Tube

2

Front Fender Apron Seal RH

7

Transfer Filler Plug

3

Gasket*

8

Refill Plug

4

Transfer Drain Plug

9

Torque Specification

5

Overflow Plug

© 2019 ToyotaeBay logo Motor Sales, USA

T-SB-0065-19

Rev1

June 14, 2019

Page 6 of 16

Abnormal Buzz/Groan Noise at 20 – 30 mph From Front Transfer Case
Repair Procedure (continued)
Component Overview (Two of Two)

47 N*m (479 kgf*cm, 35 ft*lbf)
1*
2*

3*
4*

6*
5*
7*

74 N*m (755 kgf*cm, 55 ft*lbf)

x5

8
63.7 N*m (650 kgf*cm, 47 ft*lbf)
9
15

14

29 N*m (296 kgf*cm, 21 ft*lbf)

x3
8.5 N*m (87 kgf*cm, 75 in*lbf)
10

13
16*

32.4 N*m (330 kgf*cm, 24 ft*lbf)
294 N*m (2998 kgf*cm, 217 ft*lbf)
11*

12

x2
17

92 N*m (938 kgf*cm, 68 ft*lbf)

18

*Component to be replaced. (Component is part of the front transfer case electro-magnetic clutch assembly.)
1

O-ring

10

Front Speed Sensor RH

2

Shim*

11

Front Axle Shaft Nut RH
(Do NOT Apply Lubricant to Threaded Parts)

3

Armature Plate*

12

Front Lower No. 1 Suspension Arm Assembly RH

4

Thrust Roller Bearing*

13

Front Drive Shaft Assembly RH

5

Outer Plate*

14

Drive Shaft Bearing Bracket Hole Snap Ring

6

Cover*

15

Drive Shaft Bearing Bracket

7

Front Transfer Case Oil Seal (MP Grease)

12

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TSB/Document ID: T-SB-0065-19_Rev

Replacement Service Bulletin Number:

MFR Communication Date: 2019-11-20

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: EQUIPMENT

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