11/21/2019

In-Shop Campaign, L9 CM2350 L123B and B6.7 CM2350 B121B MY17 and MY18 Transit Bus Coolant Level Sensor Replacement

Warranty Field Campaign
Campaign Number: c2223

Revision:

In-Shop Campaign, L9 CM2350 L123B and B6.7 CM2350
B121B MY17 and MY18 Transit Bus Coolant Level
Sensor Replacement

Released Date: 12-Nov2019
Expiration Date (U.S. and
Canada): 25-Sep-2021
Expiration Date
(International): 25-Sep2021

Attention
U.S. / Canadian Dealers
U.S. / Canadian Distr./Branches and Div. Offices (Automotive)
If additional information is required, please contact your Cummins Warranty Operations
Group Leader.

Description
This field action is being issued to address potential concerns with coolant level sensors installed
in certain L9 CM2350 L123B and B6.7 CM2350 B121B MY17 and MY18 engines. This Campaign
authorizes certified repair locations to replace the coolant level sensors.

Note : It is recommended, but not required, that this Field Action be performed as part
of another Cummins warrantable repair event to allow reimbursement for charges such
as travel, troubleshooting, coolant drains, or access issues that are outside the scope of
this document.

Action
In order to qualify for repair under this field action, an engine:
1. will be covered Regardless of coverage status, and
2. must show as OPEN on QuickServe® Online for this field action.

Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
1. Please refer to Procedure 019-017 Engine Coolant Level Sensor. For L9 CM2350 L123B use
Service Manual #5411465. For B6.7 CM2350 B121B use Service Manual #5411223. Please
follow the specific steps provided below.
https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2022/c2223.html

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In-Shop Campaign, L9 CM2350 L123B and B6.7 CM2350 B121B MY17 and MY18 Transit Bus Coolant Level Sensor Replacement

2. Verify that the correct Coolant Level Sensors are installed. Refer to TSB190040 for sensor
identification. If coolant sensor does not have Cummins part number contact customer and/or
OEM for repair direction and authorization. Please refer to Attachment B for additional
information on the Coolant Level Sensor.
3. If correct sensors are installed, no further action is needed. File a claim for Admin and 17-902
Campaign Check to close the action.
4. If sensors need to be replaced, and the repair is being performed with another Cummins
warrantable service event that DOES require a partial coolant drain, SRTs 19-0GB, 19-0GD
nor Admin are claimable. Replace the sensors and claim 99-902 a QTY of 2.
5. If sensors need to be replaced, and you performing this repair alone, or performed with
another Cummins warrantable service event that DOES NOT require a partial coolant drain,
replace the sensors. Claim Admin, either SRT 19-0GB or 19-0GD which ever is appropriate,
and 99-902 Qty of 1.

Material Disposition
Where applicable, items removed should be returned to ReCon for core credit. Unless otherwise
indicated, items with no core liability can be scrapped.

Reimbursements
Parts
Note : All parts listed are optional. Claim only the parts required to complete the repair.
Additional parts, such as o-rings, gaskets and fasteners, that are required to complete
the repair, but not listed, may be claimed if sufficiently explained in the claim narrative.
The following parts are covered under this field action:
Part Number

Quantity

Description

546159900

2

SWH,LVL (OPTIONAL)

546160000

2

SWH,LVL (OPTIONAL)

Note : All SRTs listed are OPTIONAL. Select ONLY the appropriate SRTs and
quantities for the repair performed. Only Admin and SRT 17-902 should be claimed if
the unit DID NOT require the Coolant Level Sensor replacements. Where appropriate,
Admin, either 19-0GB or 19-0GD, and 99-902 QTY of 1 can be claimed if the repair is
performed stand alone or performed with another Cummins Warrantable repair NOT
requiring a partial coolant drain. If performed with another Cummins Warrantable repair
that DOES include a partial coolant drain, claim only the 99-902 SRT with a Quantity of
2. In this final case, Admin, 19-0GB, 19-0GD CANNOT be claimed.
Labor Using Applicable Access Code and Time
SRT Code

Description

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2022/c2223.html

Time (hrs)
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In-Shop Campaign, L9 CM2350 L123B and B6.7 CM2350 B121B MY17 and MY18 Transit Bus Coolant Level Sensor Replacement

SRT Code

Description

00-90X

Administrative time
(OPTIONAL)

17-902

CAMPAIGN CHECK COOLANT LEVEL SENSOR,
CORRECT PARTS (QTY 1)
(OPTIONAL)

19-0GB

ENGINE COOLANT LEVEL
SENSOR - REMOVE AND
INSTALL - B6.7 CM2350
B121B (OPTIONAL)

99-902

REMOVE AND INSTALL ADDITIONAL COOLANT
LEVEL SENSOR (SRT
OPTIONAL, QTY OPTIONAL, MAX 2)

19-0GD

ENGINE COOLANT LEVEL
SENSOR - REMOVE AND
INSTALL - L9 CM2350 L123B
(OPTIONAL)

Time (hrs)

Travel
Travel is not covered under this field action. Towing is not covered under this field action.

Other Claimables
Consumables are covered under this field action.

Note : Please consolidate all consumables and claim them as one line item in Other
Claimables titled "CAMPAIGN SUPPLIES" or other appropriate selections. Please
include brief summaries on the details of items claimed.

Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the
"Warranty" tab in QuickServe® Online. If there are additional questions, please contact your local
Cummins Distributor.
Claim Codes
Description

Code

Account Code:

65

Pay Code:

Distributor = X

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2022/c2223.html

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In-Shop Campaign, L9 CM2350 L123B and B6.7 CM2350 B121B MY17 and MY18 Transit Bus Coolant Level Sensor Replacement

Claim Codes
Description

Code

Pay Code:

Dealer = D

Pay Code:

International = I

Failure Code:

WEDCBB

Attachments
Click here to see c2223_esn-list.xlsx

(/service/english/attachments/c2223_esn-list.xlsx)

Click here to see c2223_attachment-b.pdf

(/service/english/attachments/c2223_attachment-b.pdf)
Engine Family

Fuel System

ISBe4 (6 Cylinder) QSB6.7 ISB ISDe, ISD4.5,
ISD6.7 ISBe, ISB4.5, ISB6.7
Design Application
Automotive

Market Application
All

Document History
Date

Details
Document Created; 12-Nov-2019

Last Modified: 12-Nov-2019

https://quickserve.cummins.com/qs3/pubsys2/xml/en/campaign/2022/c2223.html

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