11/21/2019

L9/ISL9 CM2350 MY13-MY16 Variable Geometry Turbocharger Actuator Campaign for Transit Bus

Warranty Field Campaign
Campaign Number: c2137

Revision:

L9/ISL9 CM2350 MY13-MY16 Variable Geometry
Turbocharger Actuator Campaign for Transit Bus

Released Date: 19-Nov2019
Expiration Date (U.S. and
Canada): 30-Nov-2024
Expiration Date
(International): 30-Nov2024

Attention
U.S. / Canadian Dealers
U.S. / Canadian Distr./Branches and Div. Offices (Automotive)
If additional information is required, please contact your Cummins Warranty Operations
Group Leader.

Description
This Campaign is being issued to address Variable Geometry Turbocharger Actuator failures on
certain ISL9 CM2350 engines in Transit Bus applications. This document authorizes certified repair
locations to replace the Variable Geometry Turbocharger Actuator and to install the appropriate
vent lines.

Action
In order to qualify for repair under this field action, an engine:
1. will be covered Regardless of coverage status, and
2. must show as OPEN on QuickServe® Online for this field action.

Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
1. Remove and replace the Variable Geometry Turbocharger Actuator. Please refer to Service
Procedure 010-134 in the appropriate Service Manual.
2. Remove and replace the Coolant Vent Lines. Please refer to the Service Procedure 008-017
in the appropriate Service Manual.

Note : Dips or sags of the vent line below the bottom surface of the actuator should be
avoided. If the vent line dips or sags below the bottom surface of the actuator the line
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should be shortened and raised to be above the top surface of the actuator.

Material Disposition
Where applicable, items removed should be returned to ReCon for core credit. Unless otherwise
indicated, items with no core liability can be scrapped.

Reimbursements
Parts
Note : All parts listed are OPTIONAL. Claim only the parts required to complete the
repair. Additional parts, such as o-rings, gaskets and fasteners, that are required to
complete the repair, but not listed, may be claimed if sufficiently explained in the claim
narrative. ReCon (RX) parts should be used and claimed when performing all Cummins
Field Actions. New or NX parts should only be used when making before-inservice
repairs. Additionally, due to local laws, RX/PX parts may not be available for use in the
repair. If this is the case for your region, use the New part equivalent of the appropriate
ReCon part. Further, if RX/PX parts are not readily available to complete the repair in a
timely fashion, the new part equilavent can be secured and used for the repair.
The following parts are covered under this field action:
Part Number

Quantity

Description

531112600

2

WSH,SNG (OPTIONAL)

547315800

1

KIT,UPF

549604600RX

1

KIT,ACT

Note : SRTs to gain access that are required to complete the repair, that are sufficiently
explained in the claim narrative, may also be claimed on this action.
Note : All SRTs listed are OPTIONAL. Select ONLY the appropriate SRTs for the repair
performed.
Labor Using Applicable Access Code and Time
SRT Code

Description

00-90X

Administrative time

08-024

Coolant Vent Hoses Remove and Install, (With
EGR) (OPTIONAL)

10-021

Actuator - Variable Geometry
Turbocharger Electric Remove and Install
(OPTIONAL)

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Time (hrs)

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L9/ISL9 CM2350 MY13-MY16 Variable Geometry Turbocharger Actuator Campaign for Transit Bus

Travel
Travel is covered under this field action. Towing is not covered under this field action.

Other Claimables
Consumables are covered under this field action.

Note : Please consolidate all consumables and claim them as one line item in Other
Claimables titled "CAMPAIGN SUPPLIES". Please include brief summaries on the
details of items claimed.

Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web
(rsw.cummins.com). For information regarding RAPIDSERVE™ Web, please reference the
"Warranty" tab in QuickServe® Online. If there are additional questions, please contact your local
Cummins Distributor.
Claim Codes
Description

Code

Account Code:

65

Pay Code:

Distributor = X

Pay Code:

Dealer = D

Pay Code:

International = I

Failure Code:

WTHACK

Attachments
Click here to see c2137_esn-list.xlsx
(/service/english/attachments/c2137_esn-list.xlsx)
Engine Family

Fuel System

Design Application

Market Application

Automotive

Bus

Document History
Date

Details
Document Created; 19-Nov-2019

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Last Modified: 19-Nov-2019

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