Bulletin No.:

Service Bulletin

Date:

19-NA-076
November, 2019

TECHNICAL
Subject:

Blue Screen and Service Rear Vision System Message on Radio Display
This Bulletin replaces PIE0507A. Please discard PIE0507A.

Brand:
Cadillac

Model:

Model Year:

VIN:

from

to

2019

2019

from

to

Engine:

Transmission:

All

All

CT6
XT4
Blazer
Equinox

Chevrolet

Silverado
1500 (New
Model)

GMC

Sierra 1500
(New Model)

Holden

Acadia

Terrain

Involved Region or Country

United States, Canada, Mexico, Russia, Middle East, Israel, South America, Japan,
South Korea, China, Thailand, Australia, New Zealand, Egypt, Africa

Additional Options (RPOs)

Equipped with Rear View Camera (UVB), or Surround Camera System (UV2), or Trailer
Camera System (UVI)

Condition

Some customers may comment on a blue screen with Service Rear Vision System
message when shifting into Reverse.
On the Surround / Trailer Camera (UV2 or UVI) systems – This can occur multiple times
within the same power cycle and may return to normal functionality on the next power
cycle Or if this condition exists, it will occur every time the rear view is displayed to the
customer within the same power cycle and may return to normal functionality on the next
power cycle after the A11 radio enters and exits sleep cycle. A DTC B101D Symptom
Byte 3C and/or 39 may be stored as a history DTC in the Video Processing Module
(VPM) without any camera-related concern; and/or DTC B395A Symptom Byte 08 and
72, or B395A Symptom Byte 08 and 72 and 3A will be stored current or history in A11
Radio.
On the Rear View Camera (UVB) systems – If this condition exists, it will occur every time
the rear view is displayed to the customer within the same power cycle and may return to
normal functionality on the next power cycle after the A11 radio enters and exits a sleep
cycle. Diagnostic trouble codes (DTC) of B395A Symptom Byte 08, 72 and 3A will be
stored as history together in the A11 Radio.

Cause

The cause of the condition may be software anomalies in the Video Processing Module
(VPM) or rear camera.

Copyright 2019 General Motors LLC. All Rights Reserved.

Page 2

November, 2019

Bulletin No.: 19-NA-076

Reprogram the Video Processing Module (VPM) on UV2 or UVI systems; or replace rear
view camera on UVB systems.
Note: Stable battery voltage is critical during programming. Any fluctuation, spiking, over
voltage or loss of voltage will interrupt programming. Install a GM Authorized
Programming Support Tool to maintain system voltage. Refer to www.gmdesolutions.com
for further information. If not available, connect a fully charged 12 V jumper or booster
pack disconnected from the AC voltage supply. DO NOT connect a battery charger.

Correction

Service Procedure
Note: Diagnostic steps vary based on the DTCs set,
which module stored the DTCs, the vehicle model and
camera system. Pay attention to the vehicle being
diagnosed, what DTCs and symptom bytes are stored,
and which module stored them to ensure the proper
steps are followed.
RPO

Condition

DTCs

Repair Step

UV2 or UVI

Persistent blue screen with service rear viewing
system throughout a power cycle, Intermittent
blue screen with service rear viewing system

B101D 3C and/or 39
History in VPM and/or
B395A 08, 72 and/or
3A in Radio

Step 2.1 –
Reprogram VPM

UVB

Persistent blue screen with service rear viewing
system and guidelines (if enabled) throughout a
power cycle

1. Verify the RPO build of the vehicle being
diagnosed to determine which camera system is in
use (UVB, UV2 or UVI).
2. Record all DTCs stored in the vehicle.
2.1. If the Video Processing Module (VPM) stores
a history B101D symptom byte 3C and/or 39;
or the A11 radio stores a history B395A
symptom byte 08, 72 and/or 3A, do NOT
replace the VPM. Reprogramming the VPM
software may reduce sensitivity of the B101D
setting. Refer to K157 Video Processing
Control Module: Programming and Setup in
SI. This software does not resolve
non-camera related system issues. If a
condition exists that is NOT related to the
camera system, then follow published
diagnostics for the condition reported by the
customer.
2.2. Select the appropriate procedure below
based on vehicle build content.
• Proceed to step 3 for UV2 or UVI systems.
• Proceed to step 4 for UVB systems.
3. For UV2 or UVI equipped systems:
3.1. If the A11 Radio has stored DTCs B395A
Symptom Byte 08, 72, and may also set 3A
then reprogram the VPM software. Refer to
K157 Video Processing Control Module:
Programming and Setup in SI.
3.2. If concern(s) persist, refer to published
diagnostics in SI.

B395A 08, 72, and 3A
in Radio

Step 4.1 – Replace
rearview camera

4. For UVB equipped systems (excluding Holden
Acadia):
Note: If the A11 Radio did not store all three history
DTCs B395A Symptom Byte 08, 72, and 3A then this
bulletin does not apply. Refer to published bulletins, PIs
and SI documents for further diagnostic steps.
4.1. If the A11 Radio has stored all three history
DTCs B395A Symptom Byte 08, 72, and 3A
and the blue screen with service rear vision
system, with guidelines (if enabled), is
persistent throughout a power cycle, then
replace the rearview camera. Refer to
Rearview Driver Information Camera
Replacement for the appropriate model in SI.
4.2. If concern(s) persist, refer to published
diagnostics in SI.

Parts Information
Use the VIN and the Electronic Parts Catalog (EPC) to
determine the proper part number for your specific
application.

Bulletin No.: 19-NA-076

November, 2019

Page 3

Warranty Information
For vehicles repaired under warranty, use:
Labor
Operation

2810845*

Description

Labor Time

Video Processing Control
Module Reprogramming
with SPS

Use
Published
Labor
Operation
Time

Rearview Driver Information
Camera Replacement
3450060

Use
Published
Labor
Operation
Time

*To avoid warranty transaction rejections, carefully read and
follow the instructions below:
• The SPS Warranty Claim Code must be accurately
entered in the “SPS Warranty Claim Code” field of the
transaction.
• When more than one Warranty Claim Code is generated
for a programming event, it is required to document all
Warranty Claim Codes in the “Correction” field on the job
card. Dealers must also enter one of the codes in the
“SPS Warranty Claim Code” field of the transaction,
otherwise the transaction will reject. It is best practice to
enter the FINAL code provided by SPS.

Warranty Claim Code Information Retrieval
If the SPS Warranty Claim Code was not recorded on
the Job Card, the code can be retrieved in the SPS
system as follows:
1. Open TIS on the computer used to program the
vehicle.
2. Select and start SPS.
3. Select Settings.
4. Select the Warranty Claim Code tab.
The VIN, Warranty Claim Code and Date/Time will be
listed on a roster of recent programming events. If the
code is retrievable, dealers should resubmit the
transaction making sure to include the code in the SPS
Warranty Claim Code field.

Version

2

Modified

Released April 09, 2019
November 07, 2019 – Updated the Involved Region or Country section, added a
programming Note to the Correction and SPS Warranty Claim Code information to the
Warranty Information.

GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.

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