Emissions Service Action - USA Only
Code: 21H2
REVISION
Subject
Release Date
REVISION
SUMMARY
Affected Vehicles

Emissions System Component(s) (Parts Catalog Error)
December 06, 2019
Removed the need for particle sensor plug on Touareg SCR Catalysts

Country

Beginning
Model
Year

Ending
Model
Year

Vehicle

Vehicle Count

USA
USA

2010
2012

2013
2012

GOLF
TOUAREG

10
7

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under
this action. Elsa is the only valid campaign inquiry & verification source.


Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed
at the same time the vehicle is in the workshop for this campaign.

Problem
Description

Due to a parts catalog error, incorrect emissions related component(s) may have been
installed on some vehicles during a past service repair visit. Dealers will inspect and, if
needed, replace the component(s) as a proactive measure to ensure continued emissions
compliance.

Corrective Action

Inspect and, if needed, replace the component(s) as a proactive measure to ensure continued
emissions compliance.

IMPORTANT! AEM
Not Required To
Receive This Repair

This action is fully independent of the approved diesel modification recall on affected
vehicles. For customer convenience, this action can be performed at the same time
as other service work, but can also be done independent of the diesel modification
(AEM). Customers do not need to receive the diesel modification (AEM) in order to
receive this repair.

Parts Information

Parts Control Type:
Free Order

Parts will be managed by Free Order

Initial Allocation:
(NO)

Please reference the Repair Projection Tool
(below) to view your potential VIN population.

Repair Projection Tool (right click to open):
Dealers are urged to order parts only to support scheduled customer repairs.
Dealers must ensure these customer repairs are scheduled so that the correct parts are on
hand at the dealership when the customer presents their vehicle for this service.
Code Visibility

On or about November 20 2019, the campaign code was applied to affected vehicles.

Owner Notification

Owner notification took place in November 2019. Owner letter examples are included in this
bulletin for your reference.

Emissions Campaigns
Requirements
(CALIFORNIA ONLY)

The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. All Rights Reserved.
December 2019

21H2 Page 1 of 23

– Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.vwhub.com.
Additional
Information

Please alert everyone in your dealership about this action, including Sales, Service,
Parts and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed
before delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at
www.vwhub.com.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. All Rights Reserved.
December 2019

21H2 Page 2 of 23

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit request via WISE under the Campaigns/Update/Recall Closure option.
 Canada dealers: Upload the repair order [signed by customer] to Volkswagen WIN/Operations/Campaign
Closure.
Service Number

21H2

Damage Code

0099

Parts Vendor Code
Claim Type

WWO
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator

Select labor* as causal for inspection only
-ORMark EGR filter*, or Injector for reduction agent *, or Catalyst* as causal part

Vehicle Wash/Loaner

Do not claim wash/loaner under this action
U.S.A.: Loaner/rental coverage cannot be claimed under this action. However,
loaner/rental may be covered under the mobility program. Please refer to the
Volkswagen Warranty Policy and Procedures Manual for loaner claims information and
reimbursement details.

Criteria I.D.

01
Inspect EGR Filter, correct part present, no further work required
Labor operation:
Quantity
3.00

2643 01 99*
Part Number
WHT000729A

30 T.U.
Description
Hex Socket Head Bolt

-ORInspect EGR Filter, incorrect part present, replace EGR Filter
Labor operation:
Quantity
1.00
1.00
1.00
1.00
3.00

2643 19 99
Part Number
1K0253120B
03G131547H
1K0253115AG
1K0253725F
WHT000729A

70 T.U.
Description
Pipe (EGR Filter)*
Gasket
Gasket
Clamp
Hex Socket Head Bolt

Continue to next page

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. All Rights Reserved.
December 2019

21H2 Page 3 of 23

Criteria I.D.

02
Inspect Reducing Agent Injector, correct part present, no further work required
Labor operation:
Quantity
1.00
1.00

2685 01 99*

30 T.U.

Part Number
3C0253725
3C0253115A

Description
Retaining clip
Gasket

-ORInspect Reducing Agent Injector, incorrect part present, replace Reducing Agent
Injector
Labor operation:
Quantity
1.00
1.00
Criteria I.D.

2685 19 99
Part Number
4H0131113A
3C0253725

40 T.U.
Description
Injector for reduction agent*
Retaining clip

03
Inspect SCR Catalyst, correct part present, no further work required
Labor operation:

0183 00 99

30 T.U.

-ORInspect SCR Catalyst, incorrect part present, replace SCR Catalyst
Labor operation:
Quantity
1.00
1.00
1.00
1.00
1.00
Up to 3.00
3.00

2673 19 99
Part Number
4L0254400AX
7L5253115C
3C0253115A
3C0253725
1K0253141AF
N 01024713
N 91130802

80 T.U.
Description
Catalyst*
Gasket
Gasket
Retaining clip
Dual clamp
Screw (if necessary)
Shouldered Hex Nut Self-Locking

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. All Rights Reserved.
December 2019

21H2 Page 4 of 23

Customer Letter Example (United States)

This notice applies to your vehicle:
Subject: Emissions Service Action 21H2 – Emissions System Component(s) – Parts Catalog Error
Dear Volkswagen Owner,
In cooperation with the United States Environmental Protection Agency and the California Air Resources Board, we are
informing you of our decision to conduct an emissions service action on certain 2010-2013 model year Volkswagen vehicles.
Our records show that you are the owner of a vehicle affected by this action.

Please note: This service action is fully independent of the approved diesel modification recall on your vehicle. For your convenience,
this action can be performed at the same time as other service work, but can also be done independent of the diesel modification.
You do not need to receive the diesel modification in order to receive this repair.
What is the issue?

Due to a parts catalog error, certain incorrect emissions system component(s) may have been
installed during a past service repair visit. Dealers will inspect, and if necessary, replace these
component(s) as a proactive measure to ensure continued emissions compliance.

What will we do?

Your authorized Volkswagen dealer will install the correct emissions system components. This
work will take up to two hours to complete and will be performed for you free of charge. Please
keep in mind that your dealer may need additional time for the preparation of the repair, as well
as to accommodate their daily workshop schedule.

What should you do?

Please contact your authorized Volkswagen dealer as soon as possible to schedule this service.
To set up an appointment online, please visit www.vw.com/find-a-dealer.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please forward
this letter immediately via first-class mail to the lessee within ten (10) days of receipt. If you have
changed your address or sold the vehicle, please fill out the enclosed prepaid Owner Reply card
and mail it to us so we can update our records.

Important information for
California Vehicle Owners
– California Regulations

California regulations require that this campaign be completed prior to the time you renew your
vehicle registration. Therefore, please make sure that this campaign is completed prior to
the renewal of your vehicle registration, and that you furnish proof of completion to the
Department of Motor Vehicles (DMV) in the form of a copy of the dealer’s repair order, including
a signed “Proof of Correction” certificate. You obtain this from your dealer after the campaign
has been completed. Please retain the signed “Proof of Correction Certificate” with your vehicle
records. DO NOT MAIL THIS FORM to the DMV, unless requested.

Can we assist you
further?

If your authorized Volkswagen dealer fails or is unable to complete this work free of charge
within a reasonable time, or if you should have any questions about this communication, please
reach out to us using your preferred method of communication at www.vw.com/contact or by
calling us at 800-893-5298.

Checking your vehicle for
open Recalls and Service
Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service campaign,
please visit www.vw.com/owners/recalls and enter your Vehicle Identification Number (VIN) into
the Recall/Service Campaign Lookup tool.

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Volkswagen Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Volkswagen dealer. 2019 Volkswagen Group of America, Inc. All Rights Reserved.
December 2019

21H2 Page 5 of 23

Campaign Work Procedure

Emissions Service Action 21H2

NOTE
•

These repair instructions may differ from the labor operations and labor times listed in ELSA.

•

Damages resulting from improper repair or failure to follow these work instructions are the dealer’s
responsibility and are not eligible for reimbursement under this action.

•

This procedure must be read in its entirety prior to performing the repair.

•

Due to variations in vehicle equipment and options, the steps/illustrations in this work procedure may not
identically match all affected vehicles.

•

Diagnosis and repair of pre-existing conditions in the vehicle are not covered under this action.

•

When working during extreme temperatures, it is recommended that the vehicle be allowed to acclimate
inside the shop to avoid temperature-related component damage/breakage.

Repair Overview
•

•

•

Criteria 01:
o

Golf models

o

Inspect and if necessary, replace
EGR filter.

Criteria 02:
o

Touareg models.

o

Inspect and if necessary, replace
reducing agent injector.

Criteria 03:
o

Touareg models.

o

Inspect and if necessary, replace
SCR catalyst.

•

Section A - Check for Previous Repair

•

Section B - EGR Filter Work Procedure (Criteria 01)

•