ACCOUNT TEAM COVERAGE
Please Deliver To: Service Managers and Warranty Decision Makers
FROM: Cummins Global Warranty Administration Communications
Subject: ISX CM2350 Rocker Lever Replacement - EDS Guided ATC for FedEx
Number: Atc2078
Expires:

Date: 22-Nov-2019

30-Jun-2021 (U.S./Canada)
30-Jun-2021 (International)

Attention:
This is to revise and replace ATC 2078, dated 25-Jun-2019. This revision is to:
1 Title change, and
2 move to EDS guided action, and
3 update SRT list, and
4 update the Part List.
If additional information is required, contact your Cummins Warranty Operations Group Leader.
DESCRIPTION:
This ATC is being issued to address suspect Valve Rocker Assemblies on certain ISX15 CM2350 X101 engines. This
field action provides authorization for certified repair locations to replace the Intake and Exhaust Valve Rocker
assemblies on eligible engines with assemblies that include improved oil delivery to the roller and pin interface.
NOTE: Necessary parts must be on hand before beginning this field action.
NOTE: This field action provides for retroactive coverage for repairs completed by Cummins authorized repair
locations in anticipation of and prior to the release date of this publication.
ACTION:
In order to qualify for repair under this field action, an engine:
1 will be covered Regardless of coverage status, and
2 must show an OPEN on QuickServe® Online for this field action.
NOTE: The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
NOTE: Data is needed from each ESN that is either campaigned or repaired in the field. Using EDS or Guidanz, add a
new DS with the Engine Serial Number, mileage, etc., and enter "Field Action for rocker lever" into the fault code
search field in EDS or Guidanz and follow the solution to provide the data necessary data.
-

-

1. Measure the valve lash. Refer to Procedure 003-004 of the appropriate Service manual. Record the values
measure in inches starting from Cylinder 1 through Cylinder 6 in the applicable EDS solution. Here is an
example of the request format, represented in inch measurements:
-

Intake: 0.014; 0.012; 0.013; 0.012; 0.011; 0.013

-

Exhaust: 0.025; 0.027; 0.024; 0.024; 0.025; 0.026

Remove the rocker lever assemblies and inspect the lever rollers. Please refer to Procedure 003-009 of the
appropriate Service Manual and Service Bulletin 3666052.

Based on inspection results, follow the appropriate repair direction outlined below.
-

Repair Path A: If no damage is found, document the repair through the EDS solution S00006291 - "Rocker
Levers- Non-Failed (Rocker Lever Check)":

-

A.1. Complete installation of new Intake and Exhaust Valve Rocker Assemblies. Please refer to Procedure
003-009 of the appropriate Service Manual.

NOTE: Rocker levers must be lubricated as directed. Failure to lubricate the rocker lever as directed can cause
extensive engine damage. Please refer to the Assemble section of Procedure 003-009.
-

A.2. File one claim for only the applicable parts and labor listed in this field action.

-

Repair Path B: If the Rocker Lever Rollers are found damaged document the repair through EDS solution
S00006294 - "Rocker Levers-Failed (Camshaft Check)":

-

B.1. Complete installation of the new intake and exhaust valve rocker assemblies. Please refer to procedure
003-009 of the appropriate Service Manual.
NOTE: Rocker levers must be lubricated as directed. Failure to lubricate the rocker lever as directed can
cause extensive engine damage. Please refer to the Assemble section of Procedure 003-009.

-

B.3. Document the Cylinder Location and lever position of the failed Rocker levers. Record the values under
EDS solution S00006294 in the comments field. Please refer to Attachment B for a graphic illustration of the
Cylinder and Lever location details.

-

B.4. Please refer to Service Bulletin 3666052 Camshaft Reuse Guidelines for Cummins Engines with Roller
Followers or Roller Tappets for cam reuse and repair direction.
NOTE: Any Camshaft repairs done in accordance with Service Bulletin 3666052 CANNOT be filed to this field
action and must be filed to applicable coverage.

-

B.5. File two claims:

-

B.5.a. File one claim to this campaign for only the applicable parts and labor listed in this field action.

-

B.5.b. The remainder of the repair cost directed by Service Bulletin 3666052 should be filed to applicable
Coverage.

MATERIAL DISPOSITION:
Materials removed as a result of this field action must be returned to Cummins. Parts flagged via the Cummins
Enhanced Parts Return (EPR) process should be returned following the stated instructions. Please return the parts to:
Cummins Service Support Center
910 S. Marr Road, Receiving Location 35
Columbus, IN 47201
Attn: Service Support Center Manager
Email: ssc@cummins.com
NOTE: Parts covered by the Field Action are to be returned to the Cummins Service Support Center. Please include a
copy of the claim paperwork and a material return tag with the returned parts. Include the ESN number, the ATC
#2248, and the claim number on the material return tag. For Cummins returns, record WebCumpas# on the outside of
the box. For PACCAR returns, record CRA# or Eztrac#.
REIMBURSEMENTS:
Parts:
NOTE: Additional parts, such as o-rings, gaskets and fasteners, that are required to complete the repair, but not
listed, may be claimed if sufficiently explained in the claim narrative. Further, the use of the listed kit is the preferred
repair path. For a limited time, individual component parts can be used to complete the repair when sufficiently
explained in the claim narratives. Effective 1 January 2020, the kit P/N 5579467 will be the only approved repair path.
The following parts are covered under this field action:
Part Number
557946700

Quantity
1

Description
KIT,LEV (OPTIONAL)

NOTE: SRTs to gain access that are required to complete the repair, that are sufficiently explained in the claim
narrative, may also be claimed on this action.
Labor using applicable Access Code and Time:
SRT Code
Description
Time
00-139
Part Photograph/ECM Images/Datalogs to Factory Service Group
00-400
Steam Clean - Single Component Repair
00-90X
Administrative time
03-108
Rocker Lever Assembly - Remove and Install, All
99-902
CYLINDER PLACE AND VALVE LASH MEASUREMENT (QTY 3)

Travel:
Travel is covered under this field action. Towing is not covered under this field action.
Other Claimables:
Consumables are covered under this field action.
Claim Instructions:
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web (rsw.cummins.com).
For information regarding RAPIDSERVE™ Web, please reference the "Warranty" tab in QuickServe® Online. If there
are additional questions, please contact your local Cummins Distributor.
Account Code: .............................................................................................................................................................. 27
Pay Code: .................................................................................................................................................. Distributor = X
Pay Code: ........................................................................................................................................................ Dealer = D
Pay Code: ................................................................................................................................................ International = I
Failure Code: ...................................................................................................................................................... WRAVID
Attachments
atc2078_esn-list.xls

ACCOUNT TEAM COVERAGE
Please Deliver To: Service Managers and Warranty Decision Makers
FROM: Cummins Global Warranty Administration Communications
Subject: ISX CM2350 Rocker Lever Replacement ATC for FedEx
Number: Atc2078
Expires:

Date: 25-Jun-2018

30-Jun-2021 (U.S./Canada)
30-Jun-2021 (International)

Attention:
If additional information is required, contact your Cummins Warranty Operations Group Leader.
DESCRIPTION:
This ATC is being issued to address suspect Valve Rocker Assemblies on certain ISX15 CM2350 X101 engines. This
field action provides authorization for certified repair locations to replace the Intake and Exhaust Valve Rocker
assemblies on eligible engines with assemblies that include improved oil delivery to the roller and pin interface.
NOTE: Necessary parts must be on hand before beginning this field action.
NOTE: This field action provides for retroactive coverage for repairs completed by Cummins authorized repair
locations in anticipation of and prior to the release date of this publication.
ACTION:
In order to qualify for repair under this field action, an engine:
1 will be covered Regardless of coverage status, and
2 must show an OPEN on QuickServe® Online for this field action.
NOTE: The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
-

1. Remove the rocker lever assemblies and inspect the lever rollers. Please refer to Procedure 003-009 of the
Service Manual 4310641.

Based on inspection results, follow the appropriate repair direction outlined below.
If no damage is found:
-

2. Complete installation of new Intake and Exhaust Valve Rocker Assmeblies. Please refer to Procedure
003-009 of the Service Manual 4310641.

NOTE: Rocker levers must be lubricated as directed. Failure to lubricate the rocker lever as directed can cause
extensive engine damage. Please refer to the Assemble section of Procedure 003-009.
-

3. File one claim for only the applicable parts and labor listed in this field action.

If the Rocker Lever Rollers are found damaged:
-

1. Please refer to Service Bulletin 3666052 Camshaft Reuse Guidelines for Cummins Engines with Roller
Followers or Roller Tappets for cam reuse and repair direction.

NOTE: Repairs done in accordance with Service Bulletin 3666052 cannot be filed to this field action and must be filed
to applicable coverage.
-

2. File two claims:

-

2a. File one claim to this campaign for only the applicable parts and labor listed in this field action.

-

2b. The remainder of the repair cost directed by Service Bulletin 3666052 should be filed to applicable
Coverage.

MATERIAL DISPOSITION:
Materials removed as a result of this field action must be scrapped.
REIMBURSEMENTS:
Parts:
The following parts are covered under this field action:

Part Number
548422800
548422900
548423000
548423100

Quantity
3
3
3
3

Description
LEV,RKR
LEV,RKR
LEV,RKR
LEV,RKR

NOTE: SRTs to gain access that are required to complete the repair, that are sufficiently explained in the claim
narrative, may also be claimed on this action.
Labor using applicable Access Code and Time:
SRT Code
Description
Time
00-90X
Administrative time
00-90X
Administrative Time - Open and Close Repair Order (Road Repairs)
03-108
Rocker Lever Assembly - Remove and Install, All
Travel:
Travel is covered under this field action. Towing is not covered under this field action.
Other Claimables:
Consumables are covered under this field action.
Claim Instructions:
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web (rsw.cummins.com).
For information regarding RAPIDSERVE™ Web, please reference the "Warranty" tab in QuickServe® Online. If there
are additional questions, please contact your local Cummins Distributor.
Account Code: .............................................................................................................................................................. 27
Pay Code: .................................................................................................................................................. Distributor = X
Pay Code: ........................................................................................................................................................ Dealer = D
Pay Code: ................................................................................................................................................ International = I
Failure Code: ...................................................................................................................................................... WRAVID
Attachments
atc2078_esn-list.xls