NHTSA ID Number: 10169022
Manufacturer Communication Number: TJ20803.14.0-201
TSB/Document Date: 2019-12-09
Summary
This is a Technical Journal: In case of complaint of Noise, some "tools" have been created to help you to do a better and more precise fault tracing
VOLVO
CAR
SERVICE AND PARTS BUSINESS
Technical Journal
TITLE:
Test schedule for vehicle speed dependent vibrations at highway speeds
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 20803.14.0
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2017-10-09
2017-10-18
FUNC GROUP:
FUNC DESC:
2185
Engine undershield
Page 1 of 11
“Right first time in Time”
Attachment
File Name
T9379EN01.pdf
instruction SPA vibrations.pdf
File Size
0.1646 MB
0.2396 MB
Vehicle Type
Type
Eng
Eng
Desc
Sales
Body
Gear
1XX
2XX
3XX
5XX
Steer
Model Year
2008-9999
2007-9999
2007-9999
2007-9999
Plant
Chassis range
-
Struc Week
Range
0-0
0-0
0-0
0-0
CSC Customer Symptom Codes
Code
C4
F3
F6
8N
F1
F2
ZE
XB
WX
Description
Complete vehicle/Unusual noise/While driving
Complete vehicle/Unusual noise/During acceleration
Complete vehicle/Unusual noise/During deceleration
Driving/Unusual noise/Unsure when/at all times
Driving/Unusual noise/At engine shut off
Driving/Unusual noise/During acceleration
Idling/Unusual noise
Exhaust system/Rattle/rumble
Engine cooling fan (FC)/Unusual noise
Produced in the USA and available as an electronic document. Hard copy documents are printed in USA on recycled paper containing
a minimum of 50% wastepaper and 10% post-consumer waste.
© 2017 VOLVO CAR USA, LLC
Technical Journal 20803.14.0
Code
F4
C3
F5
C6
D2
WV
WY
X1
H3
H4
X8
E7
WZ
8J
1M
1N
V6
V7
NY
V9
8A
W2
V2
W3
X7
V1
Description
Clutch/Unusual noise/Noise from engine compartment
Automatic transmission/Unusual noise
Gear selector/Unusual noise
Manual transmission/Unusual noise
Front/rear axle/Unusual noise
Suspension/Clicking/clonking noise/At start/stop
Suspension/Clicking/clonking noise/Unsure when/at all times
Suspension/Unusual noise
Steering wheel/Squeak/rattle/Steering column/wheel
Steering/Unusual noise/Unsure when/at all times
Steering/Unusual noise/At full turn
Suspension/Unusual noise
Suspension/Clicking/clonking noise
Shock absorption/Unusual noise
Wheels, tires, hubs/Unusual noise/Front
Wheels, tires, hubs/Unusual noise/Rear
Complete vehicle/Vibration/When driving below 45 MPH
Complete vehicle/Vibration/When driving above 45 MPH
Automatic transmission/Vibration
Gear selector/Vibration
Manual transmission/Vibration
Front/rear axle/Vibration/shake
Steering wheel/Vibration/shimmy/When driving above 45 mph
Steering wheel/Vibration/shimmy/When driving below 45 mph
Steering wheel/Vibration/shimmy/At idle
Tires/Vibration/out of round
VST Operation Number
DTC Diagnostic Trouble Codes
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
Text
Page 2 of 11
2017-10-18
Technical Journal 20803.14.0
DESCRIPTION:
* Updated attachment “Fault tracing schedule”
In case of complaint of Noise, Vibration or Harshness, NVH, and you need help from the technical
helpdesk, some “tools” have been created to help you to do a better and more precise fault tracing.
1. Question form to fill in and attach along with a vehicle report for faster support.
2. Guideline to help you to sort out NVH related problems.
SERVICE:
N/A
VEHICLE REPORT:
Yes, together with a complete filled in attachment, included in this journal.
Use function group 2185.
To view TJ attachment continue to next page. This TJ has two attachments.
2017-10-18
Page 3 of 11
Volvo Car Customer Service
Title
Action
Fault-tracing schedule NVH
Test protocol
Issue
1
Date
2015-02
TJ Instruction T9379
Page:
Operation number:
1 (3)
Cause
First issue
Affected vehicles
Year
All
Model
All
Engine
Chassis number
Special tools
Description
Tool number
CHASSIS-EAR
9814108
Relevant vehicle
VIN
Model
Year
Engine
TJ Instruction T9379
Page 2 (3)
1.
Note! ALWAYS start by inflating the tyres to comfort pressure.
Note! ALWAYS test drive with the customer and allow the customer to describe the interference.
Note! ALWAYS record the noise and include in the report.
2.
Questions to be filled in with the customer
1: When was the interference noticed for the first time?
Odometer:
_________ KM
Odometer:
_________ Miles
2: What type of interference?
☐ Noise
☐ Vibration
2:2 Experienced in?
☐
☐
☐
☐
☐
The steering wheel
Floor
Seats: Front
Seats: Rear
Seats: Third row (XC90)
3: When does the interference occur?
☐
☐
☐
☐
☐
☐
☐
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TSB/Document ID: TJ20803.14.0-201
Replacement Service Bulletin Number:
MFR Communication Date: 2017-10-19
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: EQUIPMENT
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