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NHTSA ID Number: 10168948

Manufacturer Communication Number: PI1802WX_TSB_R6

TSB/Document Date: 2019-12-09


Summary

TECHNICAL SERVICE BULLETIN PI1802W/X (Rev 6) - PRODUCT IMPROVEMENT CAMPAIGN - ENGINE REPLACEMENT INSTRUCTIONS - This bulletin has been revised to include additional information. This bulletin provides information related to the Technical Service Bulletin previously published in July 2018 (PI1802, Rev 6, 01/31/2019) titled '+?"Knock Sensor Detection System - ECU Logic Improvement"+?+?. Specifically, this bulletin provides instructions on which procedures to follow if, after installation of the KSDS, any one of the subject vehicles below returns to the dealer with Diagnostic Trouble Code ("+?+?DTC"+?+?), P1326.


1

23311 25050

7

21101 2GK39QQKR

1

91400 2T010QQK

1

Page 39 of 45
SUBJECT:

Model

Opt.
(JF)
2.4L

Opt.
(JFa)
2.4L

Opt.
(JFa)
2.0L T

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1802W/X)
Claim
Type

R

R

R

Causal
P/N

23060
2G401

23060
2G401

23060
2G401

Qty.

Repair
Description
(PI1802X1)
2.4L GDI
Engine Seized / Severe
Knocking, Techline
Authorized Engine
Replacement, KSDS Wire
Harness Inspection Pass

0

0

0

(PI1802X1)
2.4L GDI
Engine Seized / Severe
Knocking, Techline
Authorized Engine
Replacement, KSDS Wire
Harness Inspection Fail,
KSDS Wire Harness Install
(PI1802X1)
2.4L GDI
Engine Seized / Severe
Knocking, Techline
Authorized Engine
Replacement, KSDS Wire
Harness Inspection Pass
(PI1802X1)
2.4L GDI
Engine Seized / Severe
Knocking, Techline
Authorized Engine
Replacement, KSDS Wire
Harness Inspection Fail,
KSDS Wire Harness Install
(PI1802X1)
2.0L T-GDI
Engine Seized / Severe
Knocking, Techline
Authorized Engine
Replacement, KSDS Wire
Harness Inspection Pass
(PI1802X1)
2.0L T-GDI
Engine Seized / Severe
Knocking, Techline
Authorized Engine
Replacement, KSDS Wire
Harness Inspection Fail,
KSDS Wire Harness Install

Labor
Op Code

180113RA

180113RF

180A33RA

180A33RB

180A33RC

180A33RD

Op
Time

8.4
M/H

8.9
M/H

8.4
M/H

8.9
M/H

8.7
M/H

9.2
M/H

Replacement
P/N

Qty.

21111 2GK51QQK

1

21111 2GK71QQK

1

23311 25050

7

21101 2GK34QQKR

1

21111 2GK51QQK

1

21111 2GK71QQK

1

23311 25050

7

21101 2GK34QQKR

1

91400 2T010QQK

1

21111 2GK51QQK

1

21111 2GK71QQK

1

23311 25050

7

21101 2GK34QQKR

1

21111 2GK51QQK

1

21111 2GK71QQK

1

23311 25050

7

21101 2GK34QQKR

1

91400 2T010QQK

1

21111 2GK52QQK

1

21111 2GK72QQK

1

23311 25050

7

21101 2GK32QQKR

1

21111 2GK52QQK

1

21111 2GK72QQK

1

23311 25050

7

21101 2GK32QQKR

1

91400 2T010QQK

1

NOTE: Refer to Warranty Bulletin 2018-10 for details regarding coolant and substitute transportation reimbursement
requirements.
Old part number 91400 2T000QQK has been superseded by new part number 91400 2T100QQK. See Parts Bulletin 91914 0003 for details.
Use sublet code ‘X3’ with a maximum allowed amount of $19.80 for “ENGINE R&R” engine oil reimbursement.
If the replacement of the Oil Cooler Tube Assembly was required, please manually enter the applicable Oil Cooler
Tube Assembly part number to the claim’s related parts section.
Dispose of old parts in accordance with local, state, and Federal regulations.
ALL claims for engine or harness replacement without the required diagnostic inspection/results or authorization are
subject to claim chargeback/denial without exception.

 NOTICE
VIN inquiry data for this repair is provided for tracking purposes only. KiaeBay logo retailers should
reference PI1802W/X* when accessing the WebDCS system.
TSB: PI1802W/X (Rev 6) Multiple Models October 2018

Page 40 of 45
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1802W/X)

Appendix 1 (Warranty Claim Authorization)
Scenario

1

Campaign - TSB #
PI1802W/X Case for
Warranty
Authorization
NO INSPECTION

Description
Wiring Signal
Interference Check
cannot be
completed due
to engine seizure
or other engine
failure (won’t run
long enough to
complete the test)

Action Required
TL PWA required for all dealers – Video of condition
and WRTY143 form required*
Video requirement examples below are for illustration
purposes, individual requirements will vary based upon
the condition reported:
 Video should be continuous and show the VIN
(most convenient VIN plate) and pan to show the
engine condition
 For engine seizures, attempt to turn over engine
with breaker bar in video
 For hole in engine blockeBay logo, show hole in video

Appendix 2 (Video Capture & Upload)
Capturing a video is often helpful in assisting the KiaeBay logo Techline Agent in determining a proper
diagnosis strategy. Once a TechLine case is open, the following procedure will guide you
through the video capture and upload.
The Chrome™
browser should be used to access the Techline portal. Follow the steps
below to clear the default browser if it is other than Chrome™.
For KDS Tab 10.1 Tablets:
1. Select “Settings” from the App Screen.
2.

Select the “General” tab at the top.

3.

Select “Default Applications”.

4.

If “Internet” is the default browser, select
the CLEAR button.
If “Chrome” is the default browser, further
action is not required.

5.

When opening the Techline portal, select
“Chrome” and select Always”.

TSB: PI1802W/X (Rev 6) Multiple Models October 2018

Page 41 of 45
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1802W/X)

For KDS Tab S2 Tablets:
1.

Select “Settings” from the App Screen.

2.

Select “Applications”.

3.

Select “Default Applications”.

4.

Select “Browser app”.

5.

Ensure “Chrome” is selected.

TSB: PI1802W/X (Rev 6) Multiple Models October 2018

Page 42 of 45
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1802W/X)

Setting Your Video Size to “Limit to Email”
1.

Select “Camera” from the App Screen.

2.

Select the Settings icon.

3.

Select the Video Camera icon.

4.

Ensure “Limit to email” is selected.

TSB: PI1802W/X (Rev 6) Multiple Models October 2018

Page 43 of 45
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1802W/X)

Attaching Video to a Techline Case
1.

Open K-Support in the device Chrome™
browser or select the “Techline” button
on KDS home page.
https://ksupport.kiausa.com

2.

Open your existing Techline case for the
vehicle requiring a video capture by
selecting the case number.

3.

Select “Attachment”.

4.

Select “Add Files”.

5.

Select “Camcorder”
camera will open.

and

the

video

TSB: PI1802W/X (Rev 6) Multiple Models October 2018

Page 44 of 45
SUBJECT:

6.

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1802W/X)

Start by recording the VIN. Ensure sun
glare is not reflecting off windows or
other objects.
Without stopping the recording, capture
the area of the vehicle displaying the
issue. i.e.;

Engine Noise – record the engine.

Hole In Block – record the side of the
engine with the damage.

Seized Engine – record a technician
trying to turn the engine over with a
breaker bar.

 NOTICE
NOTE: Ensure the video size is set to “Limit to email” (see page 4). Only record
the VIN and the engine exhibiting the concern. Any additional information will
increase the size of the video and make it difficult to upload or download.
7.

Stop the video when you captured what is needed. Select “OK” to use this capture or
“RETRY” to capture the video again.

8.

Ensure a description of the recording.
For example, engine knock or smoke
from exhaust.

9.

Select “Submit Case”.

10. Select “Yes” when the confirmation
message below appears.
Note: Selecting anything other than
“Yes” will not save the video capture.

TSB: PI1802W/X (Rev 6) Multiple Models October 2018

Page 45 of 45
SUBJECT:

ENGINE REPLACEMENT INSTRUCTIONS FOR DTC P1326 (PI1802W/X)

Appendix 3 (Engine Noise Adapter Threshold)
Code

Concern

Action

RETEST Code 001

Any measured value out of range / below
lower limit

Contact GIT America

RETEST Code 002

Any measured value out of range / over
upper limit

Contact GIT America

RETEST Code 003

Difference between minimum and
maximum of 2000 RPM or Idle RPM
measured value out of range

Perform Retest three (3) more
times. If Error Code 003 still
displays after the third attempt,
contact GIT America.

RETEST Code 004

Difference between minimum and
maximum of 2000 RPM and Idle RPM
measured value out of range

Perform Retest three (3) more
times. If Error Code 004 still
displays after the third attempt,
contact GIT America.

RETEST Code 005

The adapter/extension cable is
unplugged or damaged after test started

Perform Retest three (3) more
times. If Error Code 005 still
displays after the third attempt,
contact GIT America.

GIT America can be contacted at (888) 542-4371.

TSB: PI1802W/X (Rev 6) Multiple Models October 2018

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TSB/Document ID: PI1802WX_TSB_R6

Replacement Service Bulletin Number:

MFR Communication Date: 2019-11-07

MFR Internal Campaign ID/Software Version:

Communication Type: Service Bulletin/Repair Instructions

NHTSA Components: ENGINE AND ENGINE COOLING

MFR Component System:

MFR Component Subsystem:


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