QUALITY ACTION
CAMPAIGN BULLETIN
7-Speed Automatic Transmission (AT) Lock
Up
Retailer Inventory
Reference: P9331
Date: November 6, 2019
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
MY2019 Q50 (V37)
MY2019 QX80 (Z62)

Affected
Population:
NA

Retailer
Inventory:
6
43

SERVICE COMM
Activation date:

Stop Sale
In Effect

November 6, 2019

YES

***** Retailer Announcement *****
INFINITI is conducting a retailer inventory quality action on to inspect 6 specific 2019 INFINITI Q50
and 43 specific INFINITI QX80 vehicles identified in Service Comm, to inspect the transmission
torque converter.
Affected vehicles are subject to a stop sale and are either currently in retailer inventory or assigned
and in transit to the retailer.
***** What Retailers Should Do *****
PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS
1.

Verify if vehicles are affected by this quality action using Service Comm or DBS National
Service History – Open Campaign I.D. P9331.
 New vehicles in retailer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
o Refer to IPSB 15-286 for additional information
 Please continue to check newly arriving inventory for campaign applicability.

2. Please do not drive, sell, loan or trade the specific vehicles in Retailer Inventory subject to this
Quality Action.
3. Use the attached procedure to inspect the vehicle:


If the data shows the Torque Converter Clutch Solenoid Monitor (TCC SOL MON)
increases to 0.4A during steady cruise at or above 25MPH, no further action is
necessary
 File a claim for the inspection, and release the vehicle for sale



If the data shows the Torque Converter Clutch Solenoid Monitor (TCC SOL MON)
does not increase to 0.4A during steady cruise at or above 25MPH, HOLD the
vehicle.
 Do not submit a warranty claim.
 Send the requested information to nnafqasupport@nissan-usa.com
o Retailer Action Number: (P9331) 7 A/T Lock up

P9331 | Original Document

o
o
o
o
o
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Retailer Name:
Retailer Code:
Retailer Address:
VIN:
Contact Person Name:
Contact Person Phone Number:

NOTE: INFINITI Field Quality Assurance will respond to the retailer with further
direction within 1-2 business days of receipt and provide further instruction.
***** Retailer Responsibility *****
It is the retailer’s responsibility to check Service Comm or DBS National Service History – Open
Campaign using the appropriate campaign I.D for the campaign status on each affected vehicle
currently in new vehicle inventory.
Thank you for your prompt attention to this matter.

***** Procedure begins on next page *****

P9331 | Original Document

P9331 - 2019 – Q50, QX80
7 SPEED AUTOMATIC TRANSMISSION
TORQUE CONVERTER LOCK-UP
SERVICE PROCEDURE:
Important: This procedure requires the vehicle to be driven.
Please read through ALL steps prior to starting procedure.
1. Start the engine.
2. Connect CONSULT-III plus (C-III plus) to the vehicle.
 Connect the plus Vehicle Interface (plus VI) to the vehicle
 Connect 12v power supply to the CONSULT-III plus (C-III plus) computer
 Open the CONSULT-III plus (C-III plus) program from the desktop

3. Select “Diagnosis (All Systems)”.
(Figure 1)

Figure 1

4. Select the vehicle using automatic or
manual selection. (Figure 2)

Figure 2
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5. Confirm the Vehicle. (Figure 3)


Confirm the VIN and vehicle selected
are correct



Select Confirm

xxxxxxxxxxxx
xxxxxxxxxxxx

Figure 3

6. Select Transmission from the list of
control units on the left. (Figure 4)

Figure 4

7. Select Data Monitor. (Figure 5)

Figure 5

2/6

8. Select the items listed below to be
monitored. (Figure 6)


Engine speed



TCC solenoid Mon



ATF Temp 1



Vehicle speed
Figure 6

9. Verify the recording settings are set to
default. (Figure 7)


Select “Setting” (Figure 6)



Verify Default settings (listed below)
 Recording time 10sec
 Sampling rate 10msec
 Trigger point 80% pre-trigger
20% post trigger”



If no changes are made select
“Cancel”



If changes were made select
“Confirm”

10.

Select Start. (See Figure 6)

Figure 7

11.
Allow the transmission fluid to warm
up to 140°F by driving the vehicle.


Monitor “ATF temp 1” on the C-III
plus screen and verify the fluid temp
is at 140°F (Figure 8)

Figure 8

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12.
Record data while driving the
vehicle.


Manually shift the transmission to M2
or M3



Drive the vehicle over 25mph



While driving at a constant speed,
select record on the lower RH portion
of the Consult screen (Figure 9)

Caution:
Park the vehicle in a safe location before
continuing with the procedure.

Figure 9

13. Save the data in C-III plus. (Figure 10)


Click save in the upper LH portion of
the screen

Figure 10
14.

Save the data as a “Flying Graph(*.txt)”. (Figure 11)

a. Select desktop as location.
b. Title the data with the last 8 digits of the VIN.
c. Change the file type to flying graph.
d. Select save (Figure 12).

a.

b.
c.

d.
Figure 11

Figure 12
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15.
Drag and drop the data file into the
“FlyingGraph” program. (Figure 13)

Figure 13
16.

Review the data.



Left click and hold on any of the data graphs while moving across the graph



Monitor “Value1” of “TCC SOL MON” (Figure 14)

Figure 14
Does the value change to 0.4A or more?
If YES - Inspection is complete, see Page 6 for claims information.
If NO - Continue to Step 17 for emailing data file to FQA.

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17.
If data shows the TCC SOL MON does not increase to 0.4A during steady cruise
at or above 25MPH, HOLD the vehicle and email data file to FQA for review.
 Email data file to nnafqasupport@nissan-usa.com including the information
below


Make sure to include the below information:
o E-Mail Subject Line: P9331 7 Speed A/T Lock-up
o Dealer Name:
o Dealer Code:
o Dealer Address:
o VIN:
o Contact Person Name:
o Contact Person Phone Number:

CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: P9331
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:

Review data only

CM
P9331
ZZ
99
Op
Codes

Flat
Rate
Time

Parts
Required on
claim

Expense
Code
Required

P93310

0.5 Hr

NO

NO

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