CAMPAIGN
BULLETIN

QUALITY ACTION

7-Speed Automatic Transmission (AT) Lock Up
Reference: P9330
Date: November 6, 2019
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected
Models/Years:
2019 Armada (Y62)
2019 370Z (Z34)

Affected
Population:
NA

Dealer
Inventory:
89
1

SERVICE COMM
Activation date:

Stop Sale
In Effect

November 6, 2019

YES

***** Dealer Announcement *****
Nissan is conducting a dealer inventory quality action on 89 specific 2019 Nissan Armada
(Y62) and 1 Nissan 370Z (Z34) vehicles identified in Service Comm, to inspect the
transmission torque converter.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or
assigned and in transit to the dealer.
***** What Dealers Should Do *****
PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS
1. Verify if vehicles are affected by this quality action using Service Comm or DBS
National Service History – Open Campaigns I.D. P9330
 New vehicles in dealer inventory can also be identified using DBS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
 Please continue to check newly arriving inventory for campaign
applicability.

2. Please do not drive, sell, loan or trade the specific vehicles in Dealer Inventory
subject to this Quality Action.

3. Use the attached procedure to inspect the vehicle:



If the data shows the Torque Converter Clutch Solenoid Monitor (TCC SOL
MON) increases to 0.4A during steady cruise at or above 25MPH, no further
action is necessary
 File a claim for the inspection, and release the vehicle for sale



If the data shows the Torque Converter Clutch Solenoid Monitor (TCC SOL
MON) does not increase to 0.4A during steady cruise at or above 25MPH,
HOLD the vehicle.
 Do not submit a warranty claim.
 Send the requested information to nnafqasupport@nissan-usa.com
o Dealer Action Number: (P9330) 7 A/T Lock up
o Dealer Name:

P9330 | Original Document

o
o
o
o
o

Dealer Code:
Dealer Address:
VIN:
Contact Person Name:
Contact Person Phone Number:

NOTE: Nissan Field Quality Assurance will respond to the dealer with
further direction within 1-2 business days of receipt and provide
further instruction.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History –
Open Campaign using the appropriate campaign I.D for the campaign status on each
affected vehicle currently in new vehicle inventory.
Thank you for your prompt attention to this matter.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

***** Procedure begins on next page *****

P9330 | Original Document

P9330 - 2019 – 370Z, ARMADA
7 SPEED AUTOMATIC TRANSMISSION
TORQUE CONVERTER LOCK-UP
SERVICE PROCEDURE:
Important: This procedure requires the vehicle to be driven.
Please read through ALL steps prior to starting procedure.
1. Start the engine.
2. Connect CONSULT-III plus (C-III plus) to the vehicle.
 Connect the plus Vehicle Interface (plus VI) to the vehicle
 Connect 12v power supply to the CONSULT-III plus (C-III plus) computer
 Open the CONSULT-III plus (C-III plus) program from the desktop

3. Select “Diagnosis (All Systems)”.
(Figure 1)

Figure 1

4. Select the vehicle using automatic or
manual selection. (Figure 2)

Figure 2
1/6

5. Confirm the Vehicle. (Figure 3)


Confirm the VIN and vehicle selected
are correct



Select Confirm

xxxxxxxxxxxx
xxxxxxxxxxxx

Figure 3

6. Select Transmission from the list of
control units on the left. (Figure 4)

Figure 4

7. Select Data Monitor. (Figure 5)

Figure 5

2/6

8. Select the items listed below to be
monitored. (Figure 6)


Engine speed



TCC solenoid Mon



ATF Temp 1



Vehicle speed
Figure 6

9. Verify the recording settings are set to
default. (Figure 7)


Select “Setting” (Figure 6)



Verify Default settings (listed below)
 Recording time 10sec
 Sampling rate 10msec
 Trigger point 80% pre-trigger
20% post trigger”



If no changes are made select
“Cancel”



If changes were made select
“Confirm”

Figure 7

10. Select Start. (See Figure 6)

11. Allow the transmission fluid to warm up
to 140°F by driving the vehicle.


Monitor “ATF temp 1” on the C-III
plus screen and verify the fluid temp
is at 140°F (Figure 8)

Figure 8

3/6

12. Record data while driving the vehicle.


Manually shift the transmission to M2
or M3



Drive the vehicle over 25mph



While driving at a constant speed,
select record on the lower RH portion
of the Consult screen (Figure 9)

Caution:
Park the vehicle in a safe location before
continuing with the procedure.

Figure 9

13. Save the data in C-III plus. (Figure 10)


Click save in the upper LH portion of
the screen

Figure 10
14. Save the data as a “Flying Graph(*.txt)”. (Figure 11)
a. Select desktop as location.
b. Title the data with the last 8 digits of the VIN.
c. Change the file type to flying graph.
d. Select save (Figure 12).

a.

b.
c.

d.
Figure 11

Figure 12
4/6

15. Drag and drop the data file into the
“FlyingGraph” program. (Figure 13)

Figure 13
16. Review the data.


Left click and hold on any of the data graphs while moving across the graph



Monitor “Value1” of “TCC SOL MON” (Figure 14)

Figure 14
Does the value change to 0.4A or more?
If YES - Inspection is complete, see Page 6 for claims information.
If NO - Continue to Step 17 for emailing data file to FQA.
5/6

17. If data shows the TCC SOL MON does not increase to 0.4A during steady cruise at
or above 25MPH, HOLD the vehicle and email data file to FQA for review.
 Email data file to nnafqasupport@nissan-usa.com including the information
below


Make sure to include the below information:
o E-Mail Subject Line: P9330 7 Speed automatic transmission lock-up
o Dealer Name:
o Dealer Code:
o Dealer Address:
o VIN:
o Contact Person Name:
o Contact Person Phone Number:

CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: P9330
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:

Review data only

CM
P9330
ZZ
99
Op
Codes

Flat
Rate
Time

Parts
Required on
claim

Expense
Code
Required

P93300

0.5 Hr

NO

NO

6/6