NHTSA ID Number: 10168927
Manufacturer Communication Number: SSM74635
TSB/Document Date: 2019-12-07
Summary
Customer reports that the vehicle will not start or has a low battery warning on the cluster.
Special Service Message
NOTE: A Special Service Message is a formal communication issued by Jaguar
and carries the
same importance of a Technical Service Bulletin. An SSM is a quick method of communicating
"Need To Know" information to the technical service community. SSM's may be issued in
advance of a technical bulletin or may be the only communication on a given topic. All
information contained in Jaguar technical communications are intended for use by trained,
professional technicians with the knowledge, tools, and equipment required to complete the
procedure correctly and safely. It informs the Technicians of conditions that may occur on
some vehicles, or provides information that could assist in correct vehicle and diagnostic
service.
SSM 74635 - Quiescent battery drain on vehicles when tracker devices
are installed in the OBD connector
Models : F-Pace / X761
XE / X760
XF / X260
Engineer Skingle Paul
Name :
Last 25 NOV 2019 10:07:04
Modified :
Category : Electrical
Symptom : 2 0 4 0 0 0 I n s t r u m e n t a t i o n
Content :
Issue:
Customer reports that the vehicle will not start or has a
low battery warning on the cluster.
Note: This SSM affects 18 – 20MY XCL Midline
instrument panel clusters only.
Cause:
The issue occurs when the instrument panel cluster
sees a functional request for a diagnostics service it
doesn't support & then it will not be able to go to sleep.
.
Action:
This procedure requires a minimum of Pathfinder
259 installed or later.
1 Connect the JLR approved battery support unit
2 Connect the JLR approved diagnostic equipment to
the vehicle and begin a new session.
1 . The JLR approved diagnostic tool will read the
correct VIN for the current vehicle and
automatically take the vehicle out of
‘Transportation mode’ if required.
3 Follow the JLR approved diagnostic equipment
prompts.
1 . Select 'ECU Diagnostics'
2 . Select 'Instrument Panel Cluster Control Module
[IPC]'
3 . Select 'Update ECU'
4 . Follow all on-screen instructions to complete this
task
4 When the task is completed, exit the session.
5 Disconnect the JLR approved diagnostic equipment
and the JLR approved battery support unit.
Jaguar Land Rover Limited 2000 - 2019 (Rel. 2675)
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TSB/Document ID: SSM74635
Replacement Service Bulletin Number:
MFR Communication Date: 2019-11-25
MFR Internal Campaign ID/Software Version:
Communication Type: Service Bulletin/Repair Instructions
NHTSA Components: ELECTRICAL SYSTEM
MFR Component System:
MFR Component Subsystem:
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