Classification:

BT19-016

Reference:

Date:

NTB19-100

November 7, 2019

2019-2020 ALTIMA; FOAM OUT OF POSITION AND VISIBLE
AT LEADING EDGE OF INSTRUMENT PANEL
APPLIED VEHICLES:

2019-2020 Altima (L34)

APPLIED VIN:

2019 Altima - All
2020 Altima - Canton built before 1N4(*)L4(***)LN309393
2020 Altima - Smyrna built before 1N4(*)L4(***)LC181927

APPLIED DATE:

2019 Altima - All
2020 Altima - All built before October 17, 2019

IF YOU CONFIRM
Speaker
grille

There is foam out of position and visible
between the leading edge of the instrument
panel and the bottom of the windshield
(Figure 1 shows foam out of position as
viewed from outside the vehicle on the
passenger side).
Foam
out of
position

Figure 1

ACTION
Remove the foam following the SERVICE PROCEDURE on the next page.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE

1.

Reference Figure 2 and locate any
foam that is out of position and visible
between the leading edge of the
instrument panel and the bottom of the
windshield.
Foam out
of position
Front pillar
finisher

Speaker
grille
Figure 2

2.

Partially remove both front body side
welts (Figure 3 shows the passenger
side, the driver side is a mirror image).

Front pillar
finisher

Front body
side welt
Figure 3

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NTB19-100

3.

4.

Loosen but do NOT remove, both front
pillar finishers.


Using a suitable tool, release only
the metal clip near the top of both
front pillar finishers (indicated with a
green box in Figure 4).



DO NOT release the tether clip near
the center of the front pillar finishers
(indicated with a red triangle in
Figure 4).



Pull the front pillar finishers upward
to release the pawls located at the
base of each finisher (indicated with
a green circle in Figure 4).

Allow the finishers to hang by the
tethers (Figure 5 shows the passenger
side, the driver side is a mirror image).

Front pillar
finisher

Front body
side welt
Figure 4

Front pillar
finisher

Front body
side welt
Figure 5

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NTB19-100

5.

Carefully grab the foam where it is
most easily accessible, and pull all of
the foam strip out (Figure 6).

To avoid damaging the instrument
panel, use care during foam removal.

Foam
strip

Figure 6

6.

Remove any remaining residual foam, adhesive or fingerprints that may be visible on
the instrument panel or windshield.

7.

Reinstall both front pillar finishers.

8.



Guide the lower portion of the front pillar finishers into the pawls (Figure 4).



Snap the front pillar finishers upper metal clips into place.

Reinstall both front body side welts.

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NTB19-100

CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Remove Instrument Seal
(1)
VX5MAA
ZE
32
0.3
(Foam Strip)
(1) Reference the electronic parts catalog and use the Instrument Seal (68232-*****) as
the Primary Failed Part (PFP).

AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
November 7, 2019

NTB19-100

DESCRIPTION
Original bulletin published

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NTB19-100