Special Service Message
NOTE: A Special Service Message is a formal communication issued by Land Rover and carries
the same importance of a Technical Service Bulletin. An SSM is a quick method of
communicating "Need To Know" information to the technical service community. SSM's may
be issued in advance of a technical bulletin or may be the only communication on a given
topic. All information contained in Land Rover technical communications are intended for
use by trained, professional technicians with the knowledge, tools, and equipment required
to complete the procedure correctly and safely. It informs the Technicians of conditions that
may occur on some vehicles, or provides information that could assist in correct vehicle and
diagnostic service.

SSM 74599 - NLI Bluetooth Connection issue
Models : Discovery / L462
Discovery Sport / L550
Discovery Sport / L550
(Brazil 99J)
Discovery Sport / L550
(China L2C)
Evoque / L538
Evoque / L538 (Brazil
99J)
Evoque / L538 (China
L2C)
Engineer Shilvock Matthew
Name :
Last 27 NOV 2019 13:32:26
Modified :
Category : Electrical
Symptom : 207000 Entertainment Systems
Content : I s s u e
Inconsistent Bluetooth connectivity for customers
following an Android or Apple operating software (OS)
update. This concern only affects New Low line
Infotainment (NLI) systems otherwise known as
InControl Touch.
Android OS version 9.0 (Pie) or later
Apple iOS version 13.0 or later
Cause
Mobile phone Original Equipment Manufacturers
(OEMs) have upgraded the Phonebook Access Protocol
(PBAP) to version 1.2 which is not backward compatible
with PBAP version 1.1.
An update to NLI software provides a fix to allow the
head unit to connect and download contacts from a
phone that has been updated and now only supports
PBAP v1.2.
Action

Ensure you have a minimum of SDD 158.01 and
Software Management Pack v326 & Pathfinder 256 on
the service tool and then follow the applicable
instructions below.
Symptom Driven Diagnostics (SDD) instructions:

1 . Connect the Jaguar Land Rover (JLR) approved
battery support unit.
2 . Connect SDD and begin a new session.
3 . Follow the SDD on screen prompts.
4 . Select ‘Diagnosis’ session type.
5 . Select the following symptom: ‘Electrical Information and entertainment system - Touch
Screen Display.
6 . Run and close the ‘Datalogger’ tool to reveal the
‘Extras’ tab, select the ‘Extras’ tab.
7 . Run ‘Configure existing module – Audio Head Unit
– Low Line’.
8 . Follow all on screen instructions to complete the
task.
9 . When the task is complete, exit the session.
1 0 . Disconnect SDD and battery support unit.
Pathfinder (PF) instructions:
This concern has been resolved with the release of
PATHFINDER V 2 6 1.
The manual patch has now been expired and no longer
available.

1 . Start a new diagnostic session.
2 . Complete the required Audio Control Module
(ACM) Update ECU application.
3 . Close the session.
4 . Test the functionality.
Jaguar Land Rover Limited 2000 - 2019 (Rel. 2675)