CAMPAIGN
BULLETIN

QUALITY ACTION

VCR Engine Inspection – Expiration Notice

Reference: PC707
Date: November 11, 2019
Attention: Dealer Principal, Sales, Service & Parts Managers

UPDATE November 11, 2019
Please discard earlier versions of this bulletin.
Nissan announced the following quality action in July 2019. Service Comm will
de-active PC707 on any unrepaired VINs on November 15, 2019. Please inspect
and, if necessary, remedy any vehicles with an open campaign prior to
November 15, 2019.
Affected
Models/Years:

Affected
Population:

Dealer
Inventory:

SERVICE COMM
Active date:

Stop Sale
In Effect

July 12, 2019
MY2019-20 Altima (L34)

NA

356*

SERVICE COMM
Expiration date:

YES

November 15, 2019
*31 vehicles remain open in dealer inventory.
*****Dealer Announcement*****
Nissan is conducting a quality action on 356 specific MY 2019-20 Altima (L34) vehicles
identified in Service Comm, to remove and inspect the lower engine oil pan.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or
assigned and in transit to the dealer.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED REPAIR INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS
National Service History – Open Campaigns I.D. PC707
 New vehicles in dealer inventory can also be identified using DBS (Sales->
Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
 Please continue to check newly arriving inventory for campaign
applicability.

2. Please do not drive, sell or trade the specific 2019-2020 Altima vehicles in
Dealer Inventory subject to this Quality Action.

3. Use the attached procedure to inspect the vehicle.


If no gold colored debris is found in the lower engine oil pan, reseal the oil
pan per the Electronic Service Manual (ESM).
 File a claim for the inspection, and release the vehicle for sale

PC707 | Expiration Notification



If gold colored debris is found in the lower engine oil pan, provide the
requested information in an email to nnafqasupport@nissan-usa.com and
HOLD the vehicle.
 Do not file a claim

Nissan Field Quality will review the E-mail submissions within two (2)
business days of receipt and provide further instruction.
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History –
Open Campaign using the appropriate campaign I.D for the inspection status on each
affected vehicle currently in new vehicle inventory.
Thank you for your prompt attention to this matter.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION

***** Inspection procedure begins on next page *****

PC707 | Expiration Notification

PC707 - 2019
ALTIMA VCR ENGINE INSPECTION

SERVICE PROCEDURE:
1. Place the vehicle on a lift.

Front under
cover

2. Remove the front under cover.
(Figure 1)
 Remove the front under cover bolts
and clips
 Remove the front under cover

Figure 1

3. Drain the engine oil.
NOTE: Do NOT remove the engine oil filter.

1/5

4. Remove the engine oil pan.


Remove the (13) bolts from the oil
pan (Figure 2)



Separate lower engine oil pan from
the upper engine oil pan using
(J-37228) (Figure 3)

Figure 2

CAUTION:
 Do not damage the mating
surfaces.
 Do not insert screwdriver, this will
damage the mating surfaces.

NOTE: Tap (1) Tool to insert it and
then slide (2) it by tapping on the side
of the Tool as shown.

J-37228
Figure 3

2/5

5. Inspect the lower engine oil pan for gold colored debris.
 Any amount of gold colored debris in engine oil pan is NG (Figure 4)
 No debris or black and silver debris in the engine oil pan for this inspection is
considered OK (Figure 5)
- If found to be NG continue to Step 7-

Figure 4-NG

-If found to be OK continue to Step 6-

Figure 5-OK

3/5

6. If OK condition, reinstall the engine oil pan per the ESM.
REPAIR>ENGINE>ENGINE MECHANICAL>REMOVAL AND INSTALLATION>OIL PAN
(LOWER)>OIL PAN (LOWER): REMOVAL AND INSTALLATION
CAUTION:


Be careful not to damage the mating surface.



Since factory default liquid gasket has better adhesion than
conventional one, do not pick the area forcibly with a screw driver.



Do not scratch or damage the mating surface when cleaning off old
liquid gasket.



The components must be installed within 5 minutes of the liquid
gasket application.



Do not re-tighten bolts after 5 minutes have elapsed.



Then allow 30 minutes for the liquid gasket to set before adding oil
to the engine.



Do not reuse drain plug washer.

7. If NG condition, provide a video to FQA using the information below and HOLD the
vehicle until further notice.
 Take a short video starting at the lower engine oil pan to show debris and move
to the VIN certification label
 Video needs to be less than 8mb in size
 Email video to nnafqasupport@nissan-usa.com
o Make sure to include the below information:
o E-Mail Subject Line: PC707 Altima VCR Engine inspection
o Dealer Name:
o Dealer Code:
o Dealer Address:
o VIN:
o Contact Person Name:
o Contact Person Phone Number:

PARTS INFORMATION: (Inspection only)
Description

Part #

Quantity

WASHER - DRAIN

11026-JA00A

1

THREEBOND 1217H GASKET

999MP-1217HP

1

GENUINE NISSAN MOTOR
OIL ESTER 5W-30 SN

999MP-5W30EP

4/5

5

CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC707
Claim Type:
PNC:
Symptom:
Diagnosis:
Description:

Inspect lower engine oil pan

CM
PC707
ZZ
99
Op
Codes
PC7070

5/5

Flat
Rate
Time
0.7 Hr

Parts
Required
on claim
YES

Expense
Code
Required
NO