Emissions Service Action
Code: 26M9
Subject
Release Date
Affected Vehicles

Reducing Agent Injector and SCR Catalyst (Parts Catalog Error)
November 20, 2019

Country

Beginning
Model Year

Ending
Model Year

Vehicle

Vehicle
Count

USA
CAN

2010
2011

2013
2012

Q7
Q7

12
2

Check Campaigns/Actions screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this
action. Elsa is the only valid campaign inquiry & verification source.


Campaign status must show “open.”



If Elsa shows other open action(s), inform your customer so that the work can also be completed at
the same time the vehicle is in the workshop for this campaign.

Problem Description

Due to a parts catalog error, incorrect emissions related component(s) may have been installed
on some vehicles during a past service repair visit. Dealers will inspect and, if needed, replace
the component(s) as a proactive measure to ensure continued emissions compliance.

Corrective Action

Inspect and, if needed, replace the component(s) as a proactive measure to ensure continued
emissions compliance.

IMPORTANT! AEM Not
Required To Receive
This Repair

This action is fully independent of the approved diesel modification recall on affected
vehicles. For customer convenience, this action can be performed at the same time as
other service work, but can also be done independent of the diesel modification (AEM).
Customers do not need to receive the diesel modification (AEM) in order to receive this
repair.

Parts Information

Parts Control Type:
VIN to order

Due to the small number of affected vehicles there will not be
a parts allocation. Please reference the Repair Projection
Tool (below) to view your potential VIN population.
If parts are needed to support a vehicle repair:
• US Dealers - use AVA
• CAN Dealers - contact the Parts Specialists via phone
(800-767-6552), email
(VWoAPartsSpecialists@vw.com), or chat/text with
the VIN to order

Criteria
02
02
ALL

Description
(per POC)
4L0-254-400-AX
Catalyst
7L8-254-400-RX
Catalyst
ALL OTHERS
Part Number

Qty. per
Vehicle
1
1

Ordering Method
VIN to Order
VIN to Order
Free Order

Repair Projection Tool (right click to open):
Dealers are urged to order parts only to support scheduled customer repairs.
Dealers must ensure these customer repairs are scheduled so that the correct parts are on
hand at the dealership when the customer presents their vehicle for this service.
Code Visibility

On or about November 20, 2019, the campaign code will be applied to the affected vehicles.

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2019

26M9 Page 1 of 22

Owner Notification

Owner notification will take place in November 2019. Owner letter examples are included in this
bulletin for your reference.

Emissions Campaigns
Requirements
(CALIFORNIA ONLY)

The California Air Resources Board and the Department of Motor Vehicles (DMV) require
emissions-related campaigns to be completed prior to vehicle registration renewal. When
campaign work is done you must provide the owner with a signed “Vehicle Emission Recall –
Proof of Correction” certificate (RC EMISCAVWAU). Order certificates online via the
Compliance Label Ordering portal at www.accessaudi.com.

Additional Information

Please alert everyone in your dealership about this action, including Sales, Service, Parts
and Accounting personnel. Contact Warranty if you have any questions.
Dealers must ensure that every affected inventory vehicle has this campaign completed before
delivery to consumers.
Fill out and affix Campaign Completion Label (CAMP 010 000) after work is complete.
Labels can be ordered at no cost via the Compliance Label Ordering portal at
www.accessaudi.com.

The information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These procedures
are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To determine whether
this information applies, contact an authorized Audi dealer. 2019 Audi Group of America, Inc. and Audi Canada. All Rights Reserved.
November 2019

26M9 Page 2 of 22

Claim Entry Instructions
After campaign has been completed, enter claim as soon as possible to help prevent work from being duplicated
elsewhere. Attach the Elsa screen print showing action open on the day of repair to the repair order.
If customer refused campaign work:
 U.S. dealers: Submit the request through Audi Warranty Online under the Campaigns/Update option.
 Canada dealers: Upload the repair order [signed by customer] to Audi WIN/Operations/Campaign Closure.
Service Number

26M9

Damage Code

0099

Parts Vendor Code
Claim Type

002
Sold vehicle: 7 10
Unsold vehicle: 7 90

Causal Indicator

Select labor* as causal for inspection only
OR
Select Injector for Reduction Agent* as causal part
OR
Select Catalyst* as causal part

Vehicle Wash/Loaner
Criteria I.D.

Do not claim wash/loaner under this action
01
Inspect Reducing Agent Injector, correct part present, no further work required
Labor operation:
Quantity
1.00
1.00

2685 01 99*

30 T.U.

Part Number
3C0253725
3C0253115A

Description
Retaining clip
Gasket

-ORInspect Reducing Agent Injector, incorrect part present, replace Reducing Agent
Injector
Labor operation:
Quantity
1.00
1.00

2685 19 99
Part Number
4H0131113A
3C0253725

40 T.U.
Description
Injector for reduction agent*
Retaining clip

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2019

26M9 Page 3 of 22

Criteria I.D.

02
Inspect SCR Catalyst, correct part present, no further work required
Labor operation:

0183 00 99*

30 T.U.

-ORInspect SCR Catalyst, incorrect part present, replace SCR Catalyst
Labor operation:

2673 19 99

Quantity
1.00
-OR-

Part Number
4L0254400AX

Description
Catalyst* (2012 MY ONLY)

1.00

7L8254400RX

Exhaust Pipe With Catalyst And Adapters*
(2010 MY ONLY)

-AND (all model years)1.00
1K0253141J
1.00
3C0253115A
1.00
3C0253725
1.00
7L5253115C
3.00
N 91130802
Up to 3.00
N 01024713
1.00
WHT003487A

Criteria I.D.

90 T.U.

Dual clamp
Gasket
Retaining clip
Gasket
Shouldered Hex Nut Self-Locking
Screw (if necessary)
Plug

01 AND 02
Inspect SCR Catalyst and Reducing Agent Injector, correct parts present, reinstall
injector, no further work required
Labor operation:
Quantity
1.00
1.00

2685 01 99*
Part Number
3C0253725
3C0253115A

40 T.U.
Description
Retaining clip
Gasket

-ORInspect SCR Catalyst and Reducing Agent Injector, incorrect parts present, replace
SCR Catalyst and Reducing Agent Injector
Labor operation:
Quantity
1.00
1.00
1.00
1.00
1.00
3.00
Up to 3.00
1.00

2673 20 99
Part Number
4L0254400AX
1K0253141J
3C0253725
4H0131113A
7L5253115C
N 91130802
N 01024713
WHT003487A

90 T.U.
Description
Exhaust Pipe With Catalyst And Adapters*
Dual clamp
Retaining clip
Injector for reduction agent
Gasket
Shouldered Hex Nut Self-Locking
Screw (if necessary)
Plug

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2019

26M9 Page 4 of 22

Customer Letter Example (United States)

This notice applies to your vehicle:
Subject:

Emissions Service Action 26M9 - Reducing Agent Injector and/or SCR Catalyst

Dear Audi Owner,
In cooperation with the United States Environmental Protection Agency and the California Air Resources Board, we are
informing you of our decision to conduct an emissions service action on certain 2010-2013 model year Audi Q7 TDI
vehicles. Our records show that you are the owner of a vehicle affected by this action.
Please note: This action is fully independent of the approved diesel modification recall on your vehicle. For your
convenience, this action can be performed at the same time as other service work, but can also be done independent of
the diesel modification. You do not need to receive the diesel modification in order to receive this repair.
What is the issue?

Due to a parts catalog error, incorrect emissions related component(s) may have been
installed on some vehicles during a past service repair visit. Dealers will inspect and, if
needed, replace the component(s) as a proactive measure to ensure continued emissions
compliance.

What will we do?

Your authorized Audi dealer will inspect and, if necessary, install the correct components.
This work will take about two hours to complete and will be performed for you free of
charge. Please keep in mind that your dealer may need additional time for the preparation
of the repair, as well as to accommodate their daily workshop schedule.

What should you do?

In order to limit any possible inconvenience, please contact your authorized Audi dealer as
soon as possible to schedule this service. For your convenience, you can also visit
www.audiusa.com and click on the “Find a Dealer” link to locate a dealer near you and
schedule this service.

Lease vehicles and
address changes

If you are the lessor and registered owner of the vehicle identified in this action, please
forward this letter immediately via first-class mail to the lessee within ten (10) days of receipt.
If you have changed your address or sold the vehicle, please fill out the enclosed prepaid
Owner Reply card and mail it to us so we can update our records.

Important information for
California Vehicle
Owners – California
Regulations

California regulations require that this campaign be completed prior to the time you renew
your vehicle registration. Therefore, please make sure that this campaign is completed
prior to the renewal of your vehicle registration, and that you furnish proof of completion
to the Department of Motor Vehicles (DMV) in the form of a copy of the dealer’s repair order,
including a signed “Proof of Correction” certificate. You obtain this from your dealer after the
campaign has been completed. Please retain the signed “Proof of Correction Certificate”
with your vehicle records. DO NOT MAIL THIS FORM to the DMV, unless requested.

Can we assist you
further?

If your authorized Audi dealer fails or is unable to complete this work free of charge within
a reasonable time, please contact Audi Customer Experience at 1-800-253-2834 or via our
“Contact Us” page at www.audiusa.com.

Checking your vehicle
for open Recalls and
Service Campaigns

To check your vehicle’s eligibility for repair under this or any other recall/service campaign,
please visit the Recall/Service Campaign Lookup tool at www.audiusa.com and enter
your Vehicle Identification Number (VIN).

We apologize for any inconvenience this matter may cause; however we are taking this action to help ensure your vehicle
continues to meet and exceed your expectations.
Sincerely,
Audi Customer Protection

The repair information in this document is intended for use only by skilled technicians who have the proper tools, equipment and training to correctly and safely maintain your vehicle. These
procedures are not intended to be attempted by “do-it-yourselfers,” and you should not assume this document applies to your vehicle, or that your vehicle has the condition described. To
determine whether this information applies, contact an authorized Audi dealer. 2019 Audi of America, Inc. and Audi Canada. All Rights Reserved.
November 2019

26M9 Page 5 of 22

Customer Letter Example (CANADA)

This notice applies to your vehicle: ,
Subject:

Emissions Service Action 26M9 - Reducing Agent Injector

Dear Audi Owner,
This notice is sent to you in accordance with the requirements of the Canadian Environmental Protection Act,
1999. Audi has determined that a defect, which relates to a prescribed emission standard, exists in certain
2011-2012 model year Audi Q7 TDI vehicles. Our records show that you are the owner of a vehicle affected
by this action.
What is the issue?

Due to a parts catalog error, incorrect emissions related component(s) may have
been installed on some vehicles during a past service repair visit. Dealers will
inspect and, if needed, replace the component(s) as a proactive measure to ensure
continued emissions compliance.

What will we do?

Your authorized Audi dealer will inspect and, if necessary, install the correct
component(s). This work will take about two hours to complete and will be
performed for you free of charge. Please keep in mind that your dealer may need
additional time for the preparation of the repair, as well as to accommodate their
daily workshop schedule.