ATTENTION:

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IMPORTANT - All
Service Personnel
Should Read and
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provided, right.

SERVICE MANAGER

© 2019 Subaru of America, Inc. All rights reserved.

GENERAL MANAGER q
PARTS MANAGER

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SERVICE PROGRAM BULLETIN
APPLICABILITY:

SUBJECT:

2017-18 MY Impreza
2018MY Crosstrek

NUMBER: WUR-03R

Brake Hose Swelling Service Program

REVISED: 11/20/19

DATE: 11/12/19

INTRODUCTION:
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service
program to replace brake hoses that may swell due to fluid which can squeeze in between the hose’s
inner and outer layers.
AFFECTED VEHICLES:
Model Year

Carline

Production Range

2017-2018

Impreza

7/28/2016 – 3/29/2018

2018

Crosstrek

5/09/2017 – 3/21/2018

Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function
on subarunet.com. This information is now available.
DESCRIPTION OF THE REPAIR:
Subaru retailers will replace all four (4) brake hoses with the appropriate updated parts.
RETAILER RESPONSIBILITY:
Retailers are to promptly perform this repair on any affected vehicles that may be in their inventory.
Additionally, whenever a vehicle subject to this service program is taken into inventory or in for
service, necessary steps should be taken to ensure the repair has been made before selling or releasing
the vehicle.
Any vehicles listed in a service program that are in the retailer’s stock must be:
•

Immediately identified.

•

Tagged or otherwise marked to prevent their delivery or use prior to inspection and/or repair.

•

Updated in accordance with the repair procedures outlined in this Service Program Bulletin.

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.

Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.

Continued...
Bulletin Number: WUR-03R; Revised: 11/20/19

Page 1 of 7

OWNER NOTIFICATION:
Subaru is in the process of acquiring registration data and will notify affected vehicle owners by first
class mail by the mid-December. Retailers will be advised when owner notification occurs.
RETAILER AFFECTED VIN LISTS:
Each Subaru retailer will receive an affected VIN list from their Zone Office. Vehicles will be
assigned to retailers as follows:
•

Original vehicle owners are assigned to the original selling retailer when their current address
is within a 100-mile radius of that retailer.

•

If the original selling retailer is inactive, the VIN has been assigned to the nearest active
retailer.

•

For any new owners or when original owners live more than 100 miles from the original
selling retailer, the VIN has been assigned to the nearest active retailer.

IMPORTANT: Retailer affected VIN lists include information for vehicles affected by this service
program. This information will enable retailers to follow up with owners of affected vehicles. The
lists contain owners’ names and phone numbers obtained from State Motor Vehicle Registration
Records. The use of such motor vehicle registration data for any other purpose is unlawful.
Accordingly, retailers are required to limit the use of these lists for the sole purpose of completing
this service program.
PARTS INFORMATION:
Description
Brake Hose Kit
Brake Fluid

Part Number

Application

26592FL000

Impreza

26592FL010

Crosstrek

SOA868V9221

All

Continued...
Bulletin Number: WUR-03R; Revised: 11/20/19

Page 2 of 7

SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
1) Replace all four (4) brake hoses following the procedures supplied in the applicable Service
Manual.
HELPFUL TIPS:
• To minimize brake fluid loss, replace the brake hoses one at a time.
•

Maintain the brake fluid level in the reservoir at the MIN level or higher as each line is
replaced to reduce the amount of air entry into the brake system as some air will enter as each
line is replaced. Brake bleeding will be required to complete these repairs.

IMPORTANT NOTE: If the brake fluid level drops below the MIN level at any time during these
hose replacements, refer to the Cautions and Notes in the Service Manual Brake Bleeding Procedure
as separate bleeding of the master cylinder and/or VDC HCU may be required. Additionally, if the
vehicle is equipped with manual transmission, clutch system bleeding will also be required.
•

Before attempting to remove the flare nuts from the hoses, spray them with a silicone-free
penetrant / lubricant to help make their removal easier and reduce chances of damaging
the brake pipes. Once removed, clean the flare nut with brake parts cleaner to remove any
residual lubricant prior to reassembly.

•

After removing the hose from the brake pipe, use a rubber caliper bleed screw cap on the end
of the pipe to minimize fluid loss.

Rubber Bleeder
Screw Cap

•

During reassembly, always make sure all caliper to hose banjo bolt sealing washers have
been removed and replaced with new to avoid leaks caused by stacking new washers on top
of old ones.

•

When securing the new front hose to the front strut bracket, position the caliper end banjo
fitting as shown in the photo below. This eliminates any unnecessary twisting of the hose
when reinstalling the banjo bolt.

Banjo Fitting

Brake Hose Mount

Continued...
Bulletin Number: WUR-03R; Revised: 11/20/19

Page 3 of 7

IMPORTANT REMINDER: Always use all eight (8) NEW sealing washers included in the brake
hose kit.
2) After refitting the brake pipes to the new brake hoses, always reinstall the spring clamps in the
proper direction as shown below.

Front of Vehicle

Front of Vehicle

Front Brake Hose
Spring Clamp

Rear Brake Hose
Spring Clamp

Torque Specifications:
IMPORTANT: Use the specific values supplied below as some have been revised from those
supplied in the Service Manual.
•

Brake Hose Mounting Bracket Bolt: 33 Nm (24.3 ft. lbs.)

•

Banjo Bolts: (at calipers) 26 Nm (19.2 ft. lbs.)

•

Brake Pipe Flare Nuts: 15 Nm (11.1 ft. lbs.)

•

Front and Rear Caliper Bleeder Screws: 8 Nm (5.9 ft. lbs.)

3) After replacement of all 4 brake hoses is complete, bleed the brake system in the specific order
supplied in the procedures outlined in the applicable Service Manual. See IMPORTANT
NOTE in Step 1. Always wash off any components that may have come in contact with spilled
brake fluid thoroughly with water. NOTE: Any water that was used for washing off spilled
brake fluid must be processed in accordance with Federal, State and Local regulations.
4) When complete, always road test the vehicle and confirm proper brake system operation to
complete the procedure.
SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label.
The completed label should be attached to the vehicle’s upper radiator support.
Additional labels are available through normal parts ordering channels. The
part number is MSA6P1302, which comes as one sheet of 20 labels.
Part Number

Applicability

Description

Order Quantity

MSA6P1302

All Models

Campaign Completion Labels
(contains one sheet of 20 labels)

1

WUR-03

Continued...
Bulletin Number: WUR-03R; Revised: 11/20/19

Page 4 of 7

CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers
may submit claims through Subarunet.com.
Labor Description
WUR-03 Brake Hose Replacement

Labor Operation # Labor Time Fail Code
A153-334

1.4

WUR-03

Claim Type
RC

NOTE: The Warranty Part Number to use when claiming Brake Fluid is SOA635311.

IMPORTANT REMINDERS:
•

SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.

•

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

•

Always refer to STIS for the latest service information before performing any repairs.

Continued...
Bulletin Number: WUR-03R; Revised: 11/20/19

Page 5 of 7

OWNER NOTIFICATION LETTER
This notice applies to the VIN identified in
the address section printed below

Subaru of America, Inc
PO Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com

Subaru Service Program WUR-03
November 2019

Dear Subaru Owner:
We would like to thank you for your selection of a Subaru vehicle. We take pride in our products and are
committed to your continued satisfaction.
Subaru has improved the design of the fittings on the rubber brake hoses for certain 2017-2018 model
year Impreza and 2018 model year Crosstrek vehicles.
You received this notice because our records indicate that you currently own one of these vehicles. In
the interest of your continued satisfaction, we would like to replace four (4) of the brake hoses on your
vehicle at no cost to you.
Please be advised that upon close inspection, some owners may notice a swelling of the hose rubber
near the fittings. Please be assured, the change in appearance does not affect the of your brake
system.

WHAT SUBARU WILL DO:
Subaru will replace all four (4) brake hoses with the updated parts at no cost to you.
WHAT YOU SHOULD DO:
Please contact your Subaru retailer (dealer) for an appointment to have the brake hoses replaced, free
of charge.

HOW LONG WILL THE REPAIR TAKE?
The time to necessary to replace the four (4) brake hoses is approximately 90 minutes. However, it may
be necessary to leave your vehicle for a longer period of time on the day of your scheduled appointment
to allow your Subaru retailer flexibility in scheduling.
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please update this information online at www.subaru.com,
select ‘Customer Support,’ then select ‘Address Update’ or ‘Ownership Update’ from the drop-down
menu.

Continued...
Bulletin Number: WUR-03R; Revised: 11/20/19

Page 6 of 7

IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR:
If you have already paid for repairs associated with this coverage, you may be eligible for
reimbursement. Reimbursement consideration will be based on the amount an authorized Subaru
retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair,
mileage at the time of repair, complete 17-digit vehicle identification number (VIN), and your name, with
correct mailing address and telephone number to the address listed below.
Subaru of America, Inc.
Customer-Retailer Services Department, Attention: WUR-03 Service Program
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we
will attempt to process your reimbursement request as quickly as possible, but it may take up to 60 days
for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find
a Retailer.’
For additional information, please go to: http://www.wur03.service-campaign.com.
If you need additional assistance, please contact us directly:
•

By e-mail: Go to www.subaru.com and select “Contact Us”

•

By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET

•

By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer-Retailer Services Department
P.O. Box 9103, Camden, NJ 08101-9877

Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free
of charge.
Your continued satisfaction with your Subaru is important to us. Please understand that we have
taken this action in the interest of your vehicle’s proper operation. We sincerely apologize for any
inconvenience this matter may cause and urge you to schedule an appointment as soon possible.
Sincerely,
Subaru of America, Inc.

Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s)
within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the
applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve
months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A
leased vehicle is a vehicle leased to another person for a term of at least four months.)

A subsidiary of SUBARU CORPORATION
Bulletin Number: WUR-03R; Revised: 11/20/19

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