OFF

OFF

ON

Reprogramming - Running

OFF

OFF

BLINK

Reprogramming - Complete

OFF

ON

ON

Current Version Not Affected

BLINK

OFF

ON

Reprogramming Error

ON

OFF

ON

Power Off

OFF

OFF

OFF

While the update is happening, the Yellow LED will blink on and off. When the update is complete,
both the Green and Yellow LEDs will both come on solid. At this point, should the Red LED come
on, repeat this (Step 10) again from the beginning. After successful completion, unplug the tool
harness from the combination meter and the power supply from the wall outlet. This “resets” the
tool.
Step 11: Reinstall the combination meter, plug in the harness and listen for the “click” of the lock to
confirm the connector is fully seated. Reassemble the IP in reverse order of disassembly.

Continued...
Bulletin Number: WTW-82R; Revised: 11/08/19

Page 9 of 15

Step 12: Reconnect the battery cable while holding the battery sensor to support it with one hand
and torque the 12mm nut to 5.5 ft. lbs.

Step 13: Press the Trip Reset button to confirm the mileage and trip meter (NOTE: the trip meter
is reset by this process but odometer mileage is retained) are displayed (this will also serve as a QC
check to confirm the button harness was reconnected before the combination meter lower trim bezel
was re-installed). Start the vehicle and confirm the rest of the combination meter operates normally.
Step 14: Connect the SM4 and navigate to Work Support for the Combination Meter. Click on
“Software information” and confirm the update was successful. Refer to the table below for the
version information. The first 4 digits signify the version number. The photo shows a successful
update of a 2018 Outback (3071). Once a successful update is confirmed, the process is complete.

MY
2018

Before Update After Update
3050
3070

3071*

*3092 is also after update and may be found if the meter has been previously replaced with one supplied through United Radio.

Continued...
Bulletin Number: WTW-82R; Revised: 11/08/19

Page 10 of 15

SERVICE PROGRAM IDENTIFICATION LABEL:
Type or print the necessary information on a Campaign Identification Label. The completed label
should be attached to the vehicle’s upper radiator support.
Additional labels are available through normal parts ordering channels. The part number is
MSA6P1302, which comes as one sheet of 20 labels.
Part Number

Applicability

Description

Order Quantity

MSA6P1302

All Models

Campaign Completion Labels (contains one sheet of 20 labels)

1

WTW-82

CLAIM REIMBURSEMENT AND ENTRY PROCEDURES:
Credit to perform this recall will be based on properly completed repair order information. Retailers
may submit claims through Subarunet.com.
Labor Description

Labor Operation #

Labor Time

COMBINATION METER REPROGRAMMING FOR
DISTANCE TO EMPTY FEATURE

A184-908

0.5

INSPECTION ONLY / VERSION NUMBER CHECK/
REPROGRAMMING NOT NEEDED

A184-900

0.2

Recall/
Campaign
Code

Claim Type

WTW-82

RC

This recall repair may be eligible to be performed at an alternate repair site—for example, a
customer’s home or place of business, or at an auction—and not at the retailer’s main service facility.
Repairs performed at an alternate repair site are subject to the requirements of Section 13.10 of the
Claims Policies and Procedures Manual. These requirements will be strictly enforced. Please contact
the SOA Claims Helpline if you have questions about the policy.
IMPORTANT REMINDERS:
•

SOA strongly discourages the printing and/or local storage of service information as
previously released information and electronic publications may be updated at any time.

•

Always check for any open recalls or campaigns anytime a vehicle is in for servicing.

•

Always refer to STIS for the latest service information before performing any repairs.
Continued...

Bulletin Number: WTW-82R; Revised: 11/08/19

Page 11 of 15

Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in all 2018 model year
Legacy and Outback vehicles. You received this notice because our records indicate that you currently own one of these
vehicles.

REASON FOR THIS RECALL
Due to a software programming error, the calculation of the remaining driving distance until the fuel tank is empty may be
incorrect, especially near the end of the fuel tank capacity.
The low fuel warning light may not illuminate at the intended remaining fuel level and the driving range indicator in the multiinformation display may indicate a positive distance-to-empty when no usable fuel is remaining.
If the driver continues to operate the vehicle, the vehicle may run out of fuel, causing the engine to stall. If the engine were to
stall, there is an increased risk of a crash.

The remedy to correct this condition is not yet available.
Subaru is in the process of acquiring the reprogramming tools necessary to perform this repair. Once those tools are
available, Subaru will contact you again by mail advising you to schedule an appointment with your Subaru retailer
(Retailer). The reprogramming tools are expected to be available by the end of the first quarter of 2019.

As a precaution, please be sure to maintain at least one-quarter tank of gas in the
vehicle, as indicated by the fuel gauge, until this repair can be performed.
WHAT SUBARU WILL DO
Once the necessary reprogramming tools to perform this repair are available, Subaru will reprogram the distance-to-empty
logic in your vehicle at no cost to you.
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please complete the enclosed prepaid postcard and mail it to us. Or if you prefer to
update this information online, please go to www.subaru.com, select ‘Customer Support,’ then select ‘Address Update’ or
‘Ownership Update’ from the drop-down menu.

Continued...
Bulletin Number: WTW-82R; Revised: 11/08/19

Page 12 of 15

IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement
consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of
repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone
number to the address listed below.
Subaru of America, Inc.
Customer-Retailer Services Department, Attention: WTW-82 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process
your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information, please go to: http://www.wtw82.service-campaign.com.
If you need additional assistance, please contact us directly:
•

By e-mail: Go to www.subaru.com and select “Contact Us”

•

By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET

•

By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer-Retailer Services Department
P.O. Box 9103, Camden, NJ 08101-9877

To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE,
Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://
www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a
reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the
interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause
and urge you to schedule an appointment as soon as possible.
Sincerely,
Subaru of America, Inc.

Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s)

within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the
applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve
months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A
leased vehicle is a vehicle leased to another person for a term of at least four months.)

A subsidiary of SUBARU CORPORATION

IMPORTANT SAFETY RECALL
This notice applies to the VIN below

Subaru of America, Inc.
P.O. Box 9103
Camden, NJ 08101-9877
844-373-6614
www.subaru.com
Subaru Recall WTW-82
NHTSA ID 18V-773
February 2019

Dear Subaru Owner:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
SUBARU OF AMERICA, INC. has decided that a defect, which relates to motor vehicle safety, exists in all 2018 model year
Legacy and Outback vehicles. You previously received a letter informing you of this recall, stating that the remedy was not yet
available.

This letter is to inform you that the remedy to correct this condition is now available.
REASON FOR THIS RECALL
Due to a software programming error, the calculation of the remaining driving distance until the fuel tank is empty may be
incorrect, especially near the end of the fuel tank capacity.
The low fuel warning light may not illuminate at the intended remaining fuel level and the driving range indicator in the multiinformation display may indicate a positive distance-to-empty when no usable fuel is remaining.
If the driver continues to operate the vehicle, the vehicle may run out of fuel, causing the engine to stall. If the engine were to
stall, there is an increased risk of a crash.
WHAT SUBARU WILL DO
Subaru will reprogram the distance-to-empty logic in your vehicle at no cost to you.
WHAT YOU SHOULD DO
You should contact your Subaru retailer (dealer) for an appointment to have the distance-to-empty logic in your vehicle
reprogrammed, free of charge.

As a precaution, please be sure to maintain at least one-quarter tank of gas in the vehicle, as
indicated by the fuel gauge, until this repair can be performed.
CHANGED YOUR ADDRESS OR SOLD YOUR SUBARU?
If you have moved or sold your vehicle, please update this information online at www.subaru.com, select ‘Customer Support,’
then select ‘Address Update’ or ‘Ownership Update’ from the drop-down menu.
HOW LONG WILL THE REPAIR TAKE?
The time to perform this software update is less than 30 minutes. However, it may be necessary to leave your vehicle for a
longer period of time on the day of your scheduled appointment to allow your Subaru retailer flexibility in scheduling.

Continued...
Bulletin Number: WTW-82R; Revised: 11/08/19

Page 14 of 15

IF YOU HAVE PREVIOUSLY PAID FOR A REPAIR
If you have already paid for repairs associated with this condition, you may be eligible for reimbursement. Reimbursement
consideration will be based on the amount an authorized Subaru retailer in your area would charge for the same repair.
Please send the original service repair order, which has the name of the repair facility, date of repair, mileage at the time of
repair, complete 17-digit vehicle identification number (VIN), and your name, with correct mailing address and telephone
number to the address listed on the reverse side of this letter.
Subaru of America, Inc.
Customer-Retailer Services Department, Attention: WTW-82 Recall
P.O. Box 9103, Camden, NJ 08101-9877
Please send original receipts only and retain a photocopy for your records. Please be assured that we will attempt to process
your reimbursement request as quickly as possible, but it may take up to 60 days for this process to be completed.
IF YOU NEED FURTHER ASSISTANCE:
To locate the nearest Subaru retailer, you can access our website at www.subaru.com and select ‘Find a Retailer.’
For additional information, please go to: http://www.wtw82.service-campaign.com.
If you need additional assistance, please contact us directly:
•

By e-mail: Go to www.subaru.com and select “Contact Us”

•

By telephone: 1-844-373-6614
Monday through Friday between 8:00 a.m. and 7:00 p.m. ET

•

By U.S. Postal mail: Write us at Subaru of America, Inc.
Attn: Customer-Retailer Services Department
P.O. Box 9103, Camden, NJ 08101-9877

To subscribe to the NHTSA Recall Notification email System, please go to: https://www-odi.nhtsa.dot.gov/nhtsa/subscriptions.
Please contact us immediately if the Subaru retailer fails or is unable to make the necessary repairs free of charge.
You may also contact the Administrator, National Highway Traffic Safety Administration (NHTSA), 1200 New Jersey Ave., SE,
Washington, DC 20590 or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153) or go to http://
www.safercar.gov if you believe the Subaru retailer has failed or is unable to remedy your vehicle without charge within a
reasonable amount of time.
Your continued satisfaction with your Subaru is important to us. Please understand that we have taken this action in the
interest of your safety and your vehicle’s proper operation. We sincerely apologize for any inconvenience this matter may cause
and urge you to schedule an appointment as soon as possible.
Sincerely,
Subaru of America, Inc.

Notice to Lessors: Under Federal law the lessor of a vehicle who receives this letter must provide a copy of it to the vehicle lessee(s)

within 10 business days from receipt. The lessor must also keep a record of the lessee(s) to whom this letter is sent, the date sent, and the
applicable vehicle identification number (VIN). (For the purposes of this section, a lessor means a person or entity that in the last twelve
months prior to the date of this notification has been the owner, as referenced on the vehicle’s title, of any five or more leased vehicles. A
leased vehicle is a vehicle leased to another person for a term of at least four months.)

A subsidiary of SUBARU CORPORATION
Bulletin Number: WTW-82R; Revised: 11/08/19

Page 15 of 15